No Wallet Support
Very disappointed to learn that MyAmeriben/Healthlink does not support Apple wallet. I know it's a first world problem but as many cards as I have to carry I'm not interested in a Costanza wallet.
The worst app on my phone
They must have one poor over worked and inexperienced engineer that developed this app. Good luck getting anything out of this app. Just use the website. It’s better but still pretty terrible.
Response from developer
Hi, we apologize for any issue you might be having! Please contact AmeriBen Engage at MyAmeriBen.com or (800) 786-7930 for assistance.
Login issues
This app is useless because it is impossible to log in. Login/password is correct when logging in online, but the app continues to get a login error.
Terrible app
Navigating this app is the worst.
Patrice
The worst insurance site EVER! I keep getting an Error message every time I try to login.
Log in not working
Created an account and I can’t log in on the app or online.
Awful app
Consistently have issues logging in even when I enter in the correct password. App tricks you into thinking you have the wrong username or password. Will cause you to get locked out of your account after just a few (falsely) failed attempts - not to mention it makes you rest your password (which you can’t do because you are locked out). A real catch 22.
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Worst app
This is the absolute WORST app. Any time I get locked out, it never sends me an email to reset my password. I would never waste my time with this app if I didn’t have to. Horrible.
Northside Hospital should be ashamed!
Northside Hospital should be ashamed of themselves for doing business with a back alley type of a vendor that has an archaic app that serves little value to their network of employees/patients. Pretty pathetic when they turn their back on their own hospital plan members/employees with this nonsense of a benefit manager. Amateurs at best.
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Worst app ever
They should be ashamed and embarrassed by this app. This is health care app. Broken links, can’t go back to a page so you have restart the app. Menus are confusing and the design looks like a high school cs class made it.
Unusable app
I was able to create my account on the website, but the app’s two factor authentication will not send a verification code to my email address. It will not receive a code from a verification app either. Worthless.
Half a star maybe if I could ever log into the app
I’d give this app a zero if I could. I’ve been locked out of my account 4 times because the app refuses to let me reset my password. My employer doesn’t give out physical insurance cards but they allow you to request them in the app. Only problem with that logic is I can’t get into the app in the first place. I’ve called customer service and requested a physical copy at least twice but have yet to receive one. My sincerest apologies to anyone who’s employer/school insurance makes them use this app.
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Does not work
Not sure if their developers see the ratings. How came such a crappy app allow to the store.
Poor App
I had downloaded this app and it had been working with no issues…until one day it didn’t! Like other reviews it now states it cannot connect to the server I’ve tried deleting it and reinstalling it but it still does not work! If I use my safari and go to the Ameriben website I can log into and connect there but again the app is useless at this point. I keep checking the App Store to see if they will issue an update to fix whatever went wrong with the app but again nothing…
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Currently Useless
Error message that others have indicated still appears, disabling any app functionality despite successful login.
Connection Error
App doesn’t work. I have been getting a Connection Error message for a week.
THE WORST
What a waste of time. Consistently get a “can not build trust with the server” error message.” Can’t seem to search for a doctor on web browser so what do I have to do, waste my time and call around. How ridiculous. FIX THE APP
Could not create account
Similar to others, I was stuck in a feedback loop of creating an account. I could not “submit” my account information to create an account. Not a great experience. Especially since I only have a smartphone and no access to a desktop
Solid app
Simple, easy to navigate. Use your ID number and other fields and I got right in.
Not able to use.
This app does not allow me to login. It keeps saying ‘Mobile log in not supported’ even I entered the correct login I’d and password.
