Easy communication portal
This portal is easy to communicate with the medical team that is supporting my health journey. Lab results, upcoming appointments, prescription inquiries, and follow up communication have been effectively utilized on this portal.
Med refills don’t work!
The app itself works fine, but request requesting medication refills for the Pharmacy does not! Very frustrating!
Redundancy
Quit making double work!
Review
I do not think communication with an AI-agent is customer or patient service.
Messaging the Dr’s not user friendly
The new set up is not user friendly and a person does not know if the other got the message. You find out when you’re at Sam’s trying to pick up the prescription! And know it can not be called in it must be sent by the Dr






