Easy communication portal
This portal is easy to communicate with the medical team that is supporting my health journey. Lab results, upcoming appointments, prescription inquiries, and follow up communication have been effectively utilized on this portal.
Med refills don’t work!
The app itself works fine, but request requesting medication refills for the Pharmacy does not! Very frustrating!
Redundancy
Quit making double work!
Review
I do not think communication with an AI-agent is customer or patient service.
Messaging the Dr’s not user friendly
The new set up is not user friendly and a person does not know if the other got the message. You find out when you’re at Sam’s trying to pick up the prescription! And know it can not be called in it must be sent by the Dr
Incomplete
I should be able to view any images taken, not just the report. It is also unimportant to have a nickname for the review when it is very difficult to find a nickname that has not already been taken. Dinbettet.
I LOVE this app!
Thank you for giving patients the ability to access their records through this app. I appreciate it and all of the Aspirus St. Luke’s staff.
My Aspirus needs updates
I count on the app for all my test results and appointment info. This app is not as friendly as the SLH version but has the right parts. I count on it.
The biggest issue I have come across is items coming up on the
Opening page from last year that seem to be looking for answers or acknowledgment of some kind. How do I put them to bed.
Secondly my primary care physician has retired. Who do I or how do I contact someone to help me research a new provider. I want a MD. Not a PA etc. does the app have an option
Most annoying issue:
I want to print out a simple list of meds. Not a bibliography that runs 4 pages. Just the med name and dosage.
Everyone wants one. I have to retype my own for dentist's specialty Drs etc
The biggest issue I have come across is items coming up on the
Opening page from last year that seem to be looking for answers or acknowledgment of some kind. How do I put them to bed.
Secondly my primary care physician has retired. Who do I or how do I contact someone to help me research a new provider. I want a MD. Not a PA etc. does the app have an option
Most annoying issue:
I want to print out a simple list of meds. Not a bibliography that runs 4 pages. Just the med name and dosage.
Everyone wants one. I have to retype my own for dentist's specialty Drs etc
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Me
Wait wait and get charged
Messages
Be nice if it worked. Message part doesn’t work. Thanks
Mrs. Newman
I really like the MyAspirus App. You can look at when your appointments are and what they are all about. You can look at treatments you’ve had (history) and compare blood work numbers! Great App
Payment
Unable to process payment
Difficult to navigate
I’m attempting to schedule a visit with my PCP regarding a symptom. When the system queries about the symptom it offers three options and then requires a yes or no answer. Then it advised me that an appointment cannot be scheduled and that I should call a phone number. The app does not seem very efficacious…
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Not enjoying MyAspirus
You ask if I enjoy using MyAspirus ! Well the answer is an always will be NO ! What happened to the days when you call your doctor and the same girl that actually knows who you are answers the phone ? You can get a message to your doctor without sitting in the phone listening to a computer voice asking questions without any human contact for 25 minutes before someone else that doesn’t know you finally picks up the phone! I’m not into all the nonsense!!! This world is going to no human contact and it’s going to be its downfall!
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Horrible system
Constantly have to change my password even though the system supposedly has Face ID.
Billing notices
Why am I getting repetitive billing notices when the insurance coverages have not been finalized. It would not be productive to pay this bill only to request a refund when the insurance and Medicare cover their portion of the bill. I’m almost feeling harassed.
Stacy
Up coming appointments need to be accessible sooner. Have several in a month and can’t find them or bring them up. Better time frame for people to adjust their work schedule.!
App is poor
It’s almost impossible to send a message to a Dr or schedule an appointment in advance so I’m just going to forget about this poorly planned app and go back to calling for appointments
Hard
This app is confusing and hard to navigate easily. Always have trouble logging in. Frustrated w see things I need to complete that I didn’t know about! I rather be contacted by phone.
Disappearing letters
I open the letter and read it and then it disappears and i cant go back to read it again. Frustrating
