Billing notices
Why am I getting repetitive billing notices when the insurance coverages have not been finalized. It would not be productive to pay this bill only to request a refund when the insurance and Medicare cover their portion of the bill. I’m almost feeling harassed.
Stacy
Up coming appointments need to be accessible sooner. Have several in a month and can’t find them or bring them up. Better time frame for people to adjust their work schedule.!
App is poor
It’s almost impossible to send a message to a Dr or schedule an appointment in advance so I’m just going to forget about this poorly planned app and go back to calling for appointments
Hard
This app is confusing and hard to navigate easily. Always have trouble logging in. Frustrated w see things I need to complete that I didn’t know about! I rather be contacted by phone.
Disappearing letters
I open the letter and read it and then it disappears and i cant go back to read it again. Frustrating
Excellent
This Portal is a nice one. It took a little bit to find the best way to navigate but once I figured that out, it is easy to run.
Scheduled appointments
Wish it was much easier to find upcoming appointments?
Inoculations
Update. Covid and influenza done at tower ave, superior
Education doesn’t load
The education modules do not load and they don’t give you the option to report this just did you understand or do you have questions. How do I know if I cannot read the modules if they are empty and do not do anything. There should also be a part to report inaccuracy in your medical history and other issues. This app could be so much more but it lacks in every thing. You can’t see who your previous caregivers were only who’s now if you’re in the hospital. Then there is nowhere to make partial payments.
You can’t even update medications and allergies on here. You can’t request a different doctor or anything.
You can’t even update medications and allergies on here. You can’t request a different doctor or anything.
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Communication
Quick and easy reminders and sharing of information.
Hard to find the information you are looking for
It’s very difficult to navigate. Finding that you have an appointment is easy, finding the time of the appointment and when they want you to check is in extremely difficult
No meds
You can’t get your prescription filled. Only Dr approval. That sucks!
You have stressed me so much over the insurance and I probably have to find all new doctors
I have blue cross and I had it the whole 18 years I worked for St Luke’s
Now I will most likely have to go to Essentia and change all my providers
Now I will most likely have to go to Essentia and change all my providers
Appointment
I felt on Nov 20th Dr Lewis was in a big rush to leave my visit. She would not listen to my concerns
Probably the worst app I've ever used
Constant issues with the app. Should have just switched doctors to not have to deal with this. For about 6 months, all my refill requests were just going into the void. If your doctor uses this app, open WebMD and buy some essential oils. They will be much more helpful.
It’s great to access, but…
2 things I having difficulty are: when I want to set up appointment with my doctor through app but it said no time available, but doctor actually have availability times. And 2, when I want to send message questions or concern to my doctor but I having hard time to send a message to my doctor. Please do better.
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Love it now
Love the application as I understand the navigation. This is not a good use for older people or those staying away from electronics for communication.
Billing
Not able to see billing on any of our accounts or logins!
appointment?
I sure wish I had my previous St.Lukes Patient Portal back! I could Easily make appointments on Portal. Still haven't found how to do that yet on this one.
Love the app
My problem is the background words don’t go away and can’t see what I’m typing
