Not Reliable
The app is horrible. Do not rely on it to start, lock or unlock your car! Remote start is literally a 50/50 success rate. Often times telling you your car is started, and it’s not. My other cars (not Audi) have no problem so it’s not an impossible thing to figure out I would think.
Response from developer
Dear Customer, thank you for your review. We apologize that our app did not meet the expectations. If you are facing issues, please contact us via the contact details, which you can find in the "Help & Contact" section for further assistance. Kind regards, your Audi Digital Team
Remove the AUTO LAUNCH
No matter what if the phone is connected to my CarPlay, the app comes up and you can’t swipe it out because it pops back up again. Over and over and over. This screws up music I’m listening to if it’s on an app I can’t get on the dash screen, if my daughter is using my phone for whatever reason while I’m driving which is all the time, my GPS which I have connected to my car but if I need to fix something, I can’t. Don’t get me started on “oh you can fix it on the dashboard screen.” No you can’t.
It also screws up my accessibility system I need with my phone for specific things.
I get it’s a safety feature for not using your phone when driving but it’s actually even more distracting and a safety concern if I keep battling having to swipe out of the app every few seconds when I’m trying to see my GPS and what turn I need to take. That’s a real safety issue so fix that. You don’t need to police people’s phone use through an app. That’s ridiculous. This is why people connected their phones to their cars in the first place so they are safer when driving but you still need to be able to use your phone at times for different things. Especially when people are using their phones for logical things not texting and driving.
So I just deleted the app.
It also screws up my accessibility system I need with my phone for specific things.
I get it’s a safety feature for not using your phone when driving but it’s actually even more distracting and a safety concern if I keep battling having to swipe out of the app every few seconds when I’m trying to see my GPS and what turn I need to take. That’s a real safety issue so fix that. You don’t need to police people’s phone use through an app. That’s ridiculous. This is why people connected their phones to their cars in the first place so they are safer when driving but you still need to be able to use your phone at times for different things. Especially when people are using their phones for logical things not texting and driving.
So I just deleted the app.
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Audi is great
Very good app and best cars to drive
myAudi App is great!
Wow it’s incredible your able to control a lot of the car’s functions straight from your phone. All this is pretty neat an comes in handy an all you don’t even use a key anymore it’s just a key fob that you need to have on your on you so you can access the car. I’m sure some people might wonder whats coming after this push start/key fob? Will they get rid of the whole fob and install a chip on you LOL.
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Audi is unreliable and untrustworthy
Do not trust this app - it will leave you locked out of your car, and if you use the preconditioning to keep your pets, cool, it will fail you and your pets could die.
This has been a problem since the first day I bought my Audi e-tron and after a year and nearly a dozen visits to my dealership they have not been able to fix the problem, and trying to get Audi of America to help has been nothing but a waste of many many many hours. Their response was to contact Audi of America - again, what a waste of time!!!
This has been a problem since the first day I bought my Audi e-tron and after a year and nearly a dozen visits to my dealership they have not been able to fix the problem, and trying to get Audi of America to help has been nothing but a waste of many many many hours. Their response was to contact Audi of America - again, what a waste of time!!!
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Awful
Takes forever to unlock the car. Remote start doesn’t work. Can’t leave car running when locked. Very disappointed
Traagste en slechtste auto app
Telkens een teleurstelling wat een app anno 2026 onstabiel terwijl elke update word aangehaald “snel” dan moeten ze we defenetie weten wat “snel” betekend en zo een klassiek layout feedback op hulp na 3 maanden enz enz en zelfs zonder oplosingen huis batterij lader kan je niet inloggen want dat zou dan een ander firma zijn en dat voor een auto van meer dan 140k 🫣 schandalig
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Good app
Very good options wish that they didn’t charge so much for the older models on the audi services but the app is ok range can be a little off sometimes
Error messages and incorrect data
A useless app and support from Audi UK and Audi Digital Servuces was extremely poor.
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Customer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
Update: at the Request of the Audi app developers I once again I contacted Audi Digital Services … who told me again that they are unable to help me. I can’t believe how unhelpful they are
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Customer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
Update: at the Request of the Audi app developers I once again I contacted Audi Digital Services … who told me again that they are unable to help me. I can’t believe how unhelpful they are
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Dreadful since software update
Car charge status and remote functions not available since car software update.
Hmmmm
Can be hellish to set up. And a bit glitchy. Used to be able to see if I locked my car, now apparently needs me to reset the whole app. Battery levels again are sometimes outdated but I love the Apple Watch integration. Bit of a mixed bag but I’d rather have it than not.
Suspect status reports
Ive been an audi driver for 20 years and when i got my new A3 tron earlier this year it came with this app as a bonus. The app is great to tell me how much charge the batteru has. But its not reliable for the rest. Often says my car is unlocked or the windows are open when they are not. And the mpg calculations just dont look reliable. It does try and sell you wallpapers for your car often. More than £15 for a certain mood light is a bit much. But i suppose I should be grateful i dont pay a monthly fee for heated car seats
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Audi App
Only wish Audi put remote starters on their American vehicles, and you could use this app to remote starters you’re vehicle like every other car manufacturer does.
Locking
The app is great, though it often states vehicle unlocked, which can be alarming, as it’s parked on the road or car park, I have checked and it’s locked! So this function is unreliable.
The “to the charging tips” doesn’t open! Car is an A3 tfsi e.
The “to the charging tips” doesn’t open! Car is an A3 tfsi e.
97% Perfert
Still got 3% to go to be at 100% and then you can confidently say it’s good to go. Love the brand. I’ll keep it.
Worst app ever in car history
If Audi don’t know how to create an app, they shouldn’t. Worst app. Bugs after bugs. Problem after problem.
Slow and doesn’t show state of charge at destination
2024 Audi Q8 owner. The app is slow and works to start/stop charging and climate. However, no ability to send routes to the car or predict SOC at destination or map out charging stops. App is supposed to do this but current version won’t do this. Disappointing from a high end company.
Features don’t work….
2024 Audi Q8
Overall, app and its features functions as expected, EXCEPT for remote park assist. Remote park assist feature just sits stuck at the following message: “Connection to vehicle required. Please move close to your vehicle to start remote park assist.
Note
Please note that remote exit from parking spaces is not possible if remote start is active.”
Even with all prerequisites/conditions met, it still just sits stuck at that message.
Another thing: I wish there was support for digital key for 2024 Q8
Overall, app and its features functions as expected, EXCEPT for remote park assist. Remote park assist feature just sits stuck at the following message: “Connection to vehicle required. Please move close to your vehicle to start remote park assist.
Note
Please note that remote exit from parking spaces is not possible if remote start is active.”
Even with all prerequisites/conditions met, it still just sits stuck at that message.
Another thing: I wish there was support for digital key for 2024 Q8
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Connection
Sometimes it takes too long to connect to the car and also I have to wait to get out of my building garage to be able to connect
Response from developer
Dear customer, Thank you for your feedback. We understand that connectivity can sometimes take longer than expected depending on network conditions, and we appreciate your patience as our team continues working hard to improve the app experience.
Much improved with latest release
Updates from previous reviews:
After introduction of V5.8.1 I am delighted to report that not only has the automatic update of vehicle status become much quicker, but it has also (touch wood) cured the longstanding bug that caused it to report that my car was unlocked when it was not. After reducing to 2* after my most recent update, now back up to 4*.
Controls over home charging remain a bit clumsy. Depends in part on vehicle capabilities, but there is no simple enable/disable switch, or a ‘charge for n hours starting now’ option, only always-on, or a collection of completion timers. Area for potential improvement.
Oh, and yes, I still absolutely hate the white on black presentation. A year ago it was black on white. At least make the ugliness optional please!
After introduction of V5.8.1 I am delighted to report that not only has the automatic update of vehicle status become much quicker, but it has also (touch wood) cured the longstanding bug that caused it to report that my car was unlocked when it was not. After reducing to 2* after my most recent update, now back up to 4*.
Controls over home charging remain a bit clumsy. Depends in part on vehicle capabilities, but there is no simple enable/disable switch, or a ‘charge for n hours starting now’ option, only always-on, or a collection of completion timers. Area for potential improvement.
Oh, and yes, I still absolutely hate the white on black presentation. A year ago it was black on white. At least make the ugliness optional please!
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