Audi q5
Great people to deal with best car I had ever had
Update 5.7.1 not so good
This last update seems to spend most of its time showing update pending on the vehicle status.
App is a Subscription
I absolutely loved the Audi app. It was one of the things that impressed me most. No one told me that it was subscription-based though and I didn’t get the notifications when it was about to expire. Having the app as a subscription is just unbelievably greedy, let alone having the initial complimentary subscription expire well before (2 years!) my factory warranty does (per my region). Without the app, there’s nothing that really sets my car apart from many of the other, cheaper brands. Pretty disappointing.
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DON’T BUY AUDI - Useless app
Since the update, which is a couple of months now, app continually disconnects from car. Audi aware of this and doing nothing to resolve. Absolutely terrible.
Update - still broken. Still Audi don’t respond. If I could give zero stars I would. Terrible product and service.
Further update - Audi have now replied to this. Their response is incredibly disingenuous. They know the app doesn’t work and is flawed by the volume of customers complaining, yet suggest it needs to be on the most up to date version. Their customer service is non existent. They don’t call back and this is now months on. Don’t buy!!
Updated 21/3/26 - Audi again respond with a meaningless update. There is still no solution. They offer up the customer service help desk, but try them and you get nothing. No support whatsoever. Paying for a product that simply cannot be used.
Update 30/3/26 - another meaningless response from Audi. They suggest help and assistance remains available. When you try to use it, no help is evident and the issue remains. If you ask to speak to a supervisor you get no joy. Absolutely terrible. Never get an Audi is the lesson.
Update 11/4/26 - more hollow words in response from Audi. Issue still not fixed.
Update 22/4/26 - again useless update. They point you to a customer service department that cannot offer what you need. App still doesn’t work. Audi still don’t care.
Update 30/4/26 - again a nothing response. They state they continue to update the app, however this isn’t the case. It is still down more than it’s up and this is well over six months now.
Update 20/5/26 - just responding to the Audi update again. They point you to their Help & Contact section, but when you don’t get no help! Weirdly though the app has been more reliable of late, albeit it’s still rubbish.
Update 29/5/26 - once again Audi respond directing me to their support team. Once again when you do that, they fail to resolve the issue. App still terrible and would get 0 stars if I could.
Update 13/9/26 - after a few weeks of being relatively ok, app back to being useless again. Constantly disconnected from the car, rendering most services useless. Terrible app. Terrible service.
Update - still broken. Still Audi don’t respond. If I could give zero stars I would. Terrible product and service.
Further update - Audi have now replied to this. Their response is incredibly disingenuous. They know the app doesn’t work and is flawed by the volume of customers complaining, yet suggest it needs to be on the most up to date version. Their customer service is non existent. They don’t call back and this is now months on. Don’t buy!!
Updated 21/3/26 - Audi again respond with a meaningless update. There is still no solution. They offer up the customer service help desk, but try them and you get nothing. No support whatsoever. Paying for a product that simply cannot be used.
Update 30/3/26 - another meaningless response from Audi. They suggest help and assistance remains available. When you try to use it, no help is evident and the issue remains. If you ask to speak to a supervisor you get no joy. Absolutely terrible. Never get an Audi is the lesson.
Update 11/4/26 - more hollow words in response from Audi. Issue still not fixed.
Update 22/4/26 - again useless update. They point you to a customer service department that cannot offer what you need. App still doesn’t work. Audi still don’t care.
Update 30/4/26 - again a nothing response. They state they continue to update the app, however this isn’t the case. It is still down more than it’s up and this is well over six months now.
Update 20/5/26 - just responding to the Audi update again. They point you to their Help & Contact section, but when you don’t get no help! Weirdly though the app has been more reliable of late, albeit it’s still rubbish.
Update 29/5/26 - once again Audi respond directing me to their support team. Once again when you do that, they fail to resolve the issue. App still terrible and would get 0 stars if I could.
Update 13/9/26 - after a few weeks of being relatively ok, app back to being useless again. Constantly disconnected from the car, rendering most services useless. Terrible app. Terrible service.
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Terrible App
Audi has the worst technology of all car companies and it’s not improving. I’ve had 5 Audi cars and the technology is not getting better. Very disappointing. The app doesn’t update properly, often gives erroneous data, is difficult to sync with the car and is full of glitches. It would be great if it worked as intended. Good intentions but terrible execution.
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Unable to book service appointments
Keep getting ‘an error occurred’ messages. Very annoying
Terrible
Every time this app updates I have problems charging the car at home. Currently in touch with Audi to try and resolve but this has been going on for 5 months now.
Unreliable
App keeps crashing meaning my car won’t charge. This shouldn’t happen in 2026
Can’t clear alert/notifications
Sure would be nice to be able to get rid of the alert ball.
Love my Audi app!
Allows me to do so many useful things right from my phone! Check kicks? Check! Remote start? Check! Check that windows are up? Gas level? How many kms? Check check check !! And I can see where my car is any time I need peace of mind. The best!!
No longer able to block door from app
No longer able to block door from app
My Audi
Toujours très difficile d’avoir la connections Bluetooth avec le mmi
Showing as unlocked
I’ve recently bought an 11 month old Audi A3 Sportsback and I love the car. Unfortunately the app occasionally shows the car as being unlocked, I physically check the car, it’s locked so I lock it on the app. It’s frustrating because I’m pretty good at locking my car and always assume the app is wrong but there could be that one time …..
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THE Best app
The best thing since sliced bread, 100% good for that piece of mind
Decent 95% of the time
They fixed the “Can’t update status” error so I’m pretty happy for now. I expect an app like this to work 100% of the time. The issue I have with it is the notifications. If I set a geofence alert and drive outside of it I have to go into the app > geofence alert to see the notification. It doesn’t display on the phone any other way. A notification that you have to go into the app then another menu to see, is completely useless.
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Furry little functionality and not reliable
After a year of owning a Q4, I have to say I’m very disappointed. This application and vehicle lack the basic ability to lock or unlock your car remotely. To lock the car as you walk away. Even when starting the climate system, it fails most of the time. It’s a solid car, but the technology is pretty poor.
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Spam advertising notifications, can’t turn off
I continue to be disappointed with the quality and ability of this app. It’s unreliable and often fails to complete commands. In addition to being a poor companion app for my Audi, this app also sends spam advertising notifications for purchase of digital goods. There’s no way to turn this off. Thanks Audi for investing the time and resources to fleece your paying customers instead of delivering an experience that was promised at time of purchase. I will remember this next time I’m shopping for a car.
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ID
You have to upload your ID and they need a selfie of your face. This is far too much information for a simple Car app. A sign of things to come people, don’t do it.
Love it
Need to install the remote starter on all 2024 Audi q5
Incorrect Charging Times
I have been using the app for 6 months now and compared to the VW ID4 app, there are so many bugs. The biggest bug is that it does not follow charging times set in the timer. I only found this out when I received my electricity bill and it was consistently charging two hours past the time I had to set. The extra two hours was costing me more than the whole charge. I have finally given up trying to control charge times with the Audi app and now control it with the charger app.
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