Error messages and incorrect data
A useless app and support from Audi UK and Audi Digital Servuces was extremely poor.
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Customer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
Update: at the Request of the Audi app developers I once again I contacted Audi Digital Services … who told me again that they are unable to help me. I can’t believe how unhelpful they are
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Customer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
Update: at the Request of the Audi app developers I once again I contacted Audi Digital Services … who told me again that they are unable to help me. I can’t believe how unhelpful they are
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Dreadful since software update
Car charge status and remote functions not available since car software update.
Hmmmm
Can be hellish to set up. And a bit glitchy. Used to be able to see if I locked my car, now apparently needs me to reset the whole app. Battery levels again are sometimes outdated but I love the Apple Watch integration. Bit of a mixed bag but I’d rather have it than not.
Suspect status reports
Ive been an audi driver for 20 years and when i got my new A3 tron earlier this year it came with this app as a bonus. The app is great to tell me how much charge the batteru has. But its not reliable for the rest. Often says my car is unlocked or the windows are open when they are not. And the mpg calculations just dont look reliable. It does try and sell you wallpapers for your car often. More than £15 for a certain mood light is a bit much. But i suppose I should be grateful i dont pay a monthly fee for heated car seats
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Audi App
Only wish Audi put remote starters on their American vehicles, and you could use this app to remote starters you’re vehicle like every other car manufacturer does.
Locking
The app is great, though it often states vehicle unlocked, which can be alarming, as it’s parked on the road or car park, I have checked and it’s locked! So this function is unreliable.
The “to the charging tips” doesn’t open! Car is an A3 tfsi e.
The “to the charging tips” doesn’t open! Car is an A3 tfsi e.
97% Perfert
Still got 3% to go to be at 100% and then you can confidently say it’s good to go. Love the brand. I’ll keep it.
Worst app ever in car history
If Audi don’t know how to create an app, they shouldn’t. Worst app. Bugs after bugs. Problem after problem.
Slow and doesn’t show state of charge at destination
2024 Audi Q8 owner. The app is slow and works to start/stop charging and climate. However, no ability to send routes to the car or predict SOC at destination or map out charging stops. App is supposed to do this but current version won’t do this. Disappointing from a high end company.
Features don’t work….
2024 Audi Q8
Overall, app and its features functions as expected, EXCEPT for remote park assist. Remote park assist feature just sits stuck at the following message: “Connection to vehicle required. Please move close to your vehicle to start remote park assist.
Note
Please note that remote exit from parking spaces is not possible if remote start is active.”
Even with all prerequisites/conditions met, it still just sits stuck at that message.
Another thing: I wish there was support for digital key for 2024 Q8
Overall, app and its features functions as expected, EXCEPT for remote park assist. Remote park assist feature just sits stuck at the following message: “Connection to vehicle required. Please move close to your vehicle to start remote park assist.
Note
Please note that remote exit from parking spaces is not possible if remote start is active.”
Even with all prerequisites/conditions met, it still just sits stuck at that message.
Another thing: I wish there was support for digital key for 2024 Q8
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Connection
Sometimes it takes too long to connect to the car and also I have to wait to get out of my building garage to be able to connect
Much improved with latest release
Updates from previous reviews:
After introduction of V5.8.1 I am delighted to report that not only has the automatic update of vehicle status become much quicker, but it has also (touch wood) cured the longstanding bug that caused it to report that my car was unlocked when it was not. After reducing to 2* after my most recent update, now back up to 4*.
Controls over home charging remain a bit clumsy. Depends in part on vehicle capabilities, but there is no simple enable/disable switch, or a ‘charge for n hours starting now’ option, only always-on, or a collection of completion timers. Area for potential improvement.
Oh, and yes, I still absolutely hate the white on black presentation. A year ago it was black on white. At least make the ugliness optional please!
After introduction of V5.8.1 I am delighted to report that not only has the automatic update of vehicle status become much quicker, but it has also (touch wood) cured the longstanding bug that caused it to report that my car was unlocked when it was not. After reducing to 2* after my most recent update, now back up to 4*.
Controls over home charging remain a bit clumsy. Depends in part on vehicle capabilities, but there is no simple enable/disable switch, or a ‘charge for n hours starting now’ option, only always-on, or a collection of completion timers. Area for potential improvement.
Oh, and yes, I still absolutely hate the white on black presentation. A year ago it was black on white. At least make the ugliness optional please!
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Data issues
App had suddenly stopped working and even reaching out to customer support in the app it says it cannot send the information
Add sq5 2025 remote start plz
Love the app but sad i cant remote start my car
Error messages and incorrect data
A useless app and support from Audi UK was extremely poor.
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Cistomer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
I contacted the support team several times and they couldn’t help. They referred me to my Audi who couldn’t help either.
Update: my Audi dealer *still* hasn’t been able to help
Despite writing to Audi digital customer support - twice - I have not yet received a response to my issues which remain. This is typical of the lack of support since I purchased my Audi.
I’m updating this review based on the response from Audi Cistomer Support.
I continue to receive no support from either Audi or the Dealer from whom I purchased the car.
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Seems great, but then falls short
The app seems great, you can plan journeys (and with an extra purchased add on feature) plan charging stops etc.
The actual car charging can be very aggravating. It will charge as per a schedule quite well, but if you try and manually override a schedule charge, for example in the day, or for an unexpected journey the app just gets in your way. It will start charging and minutes later cut in and stop.
Also the customer support is quite lacking, the app will just send an email, and sometimes you get a response in a few days, sometimes weeks go by. And it’s difficult to speak to a person instead. No live chat etc.
The actual car charging can be very aggravating. It will charge as per a schedule quite well, but if you try and manually override a schedule charge, for example in the day, or for an unexpected journey the app just gets in your way. It will start charging and minutes later cut in and stop.
Also the customer support is quite lacking, the app will just send an email, and sometimes you get a response in a few days, sometimes weeks go by. And it’s difficult to speak to a person instead. No live chat etc.
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Rubbish
Have more hassle with the app not correctly updating with the car than enough. I can’t see my charge status, I can’t get estimate when the car will be charged as the whole thing is stuck at 70% battery and will not move, even when the car is charging. Have contacted Audi with no help. Disappointed as thought better given the other comments about a slick app???
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Awesome!!!
Love this app
Timer changed
Generally a very nice app. They changed how the timer works and it has caused some frustration with the car (not) charging. Now it seems the timer remains set even when you don’t send it. So plugging in the car without touching the app will not charge the car. It will default to the last timer schedule. Not good and not how it used to be! Please restore previous functionality!
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Mr
Fantastic app
