Audi q5
Great people to deal with best car I had ever had
Update 5.7.1 not so good
This last update seems to spend most of its time showing update pending on the vehicle status.
App is a Subscription
I absolutely loved the Audi app. It was one of the things that impressed me most. No one told me that it was subscription-based though and I didn’t get the notifications when it was about to expire. Having the app as a subscription is just unbelievably greedy, let alone having the initial complimentary subscription expire well before (2 years!) my factory warranty does (per my region). Without the app, there’s nothing that really sets my car apart from many of the other, cheaper brands. Pretty disappointing.
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DON’T BUY AUDI - Useless app
Since the update, which is a couple of months now, app continually disconnects from car. Audi aware of this and doing nothing to resolve. Absolutely terrible.
Update - still broken. Still Audi don’t respond. If I could give zero stars I would. Terrible product and service.
Further update - Audi have now replied to this. Their response is incredibly disingenuous. They know the app doesn’t work and is flawed by the volume of customers complaining, yet suggest it needs to be on the most up to date version. Their customer service is non existent. They don’t call back and this is now months on. Don’t buy!!
Updated 21/3/26 - Audi again respond with a meaningless update. There is still no solution. They offer up the customer service help desk, but try them and you get nothing. No support whatsoever. Paying for a product that simply cannot be used.
Update 30/3/26 - another meaningless response from Audi. They suggest help and assistance remains available. When you try to use it, no help is evident and the issue remains. If you ask to speak to a supervisor you get no joy. Absolutely terrible. Never get an Audi is the lesson.
Update 11/4/26 - more hollow words in response from Audi. Issue still not fixed.
Update 22/4/26 - again useless update. They point you to a customer service department that cannot offer what you need. App still doesn’t work. Audi still don’t care.
Update 30/4/26 - again a nothing response. They state they continue to update the app, however this isn’t the case. It is still down more than it’s up and this is well over six months now.
Update 20/5/26 - just responding to the Audi update again. They point you to their Help & Contact section, but when you don’t get no help! Weirdly though the app has been more reliable of late, albeit it’s still rubbish.
Update 29/5/26 - once again Audi respond directing me to their support team. Once again when you do that, they fail to resolve the issue. App still terrible and would get 0 stars if I could.
Update 13/9/26 - after a few weeks of being relatively ok, app back to being useless again. Constantly disconnected from the car, rendering most services useless. Terrible app. Terrible service.
Update - still broken. Still Audi don’t respond. If I could give zero stars I would. Terrible product and service.
Further update - Audi have now replied to this. Their response is incredibly disingenuous. They know the app doesn’t work and is flawed by the volume of customers complaining, yet suggest it needs to be on the most up to date version. Their customer service is non existent. They don’t call back and this is now months on. Don’t buy!!
Updated 21/3/26 - Audi again respond with a meaningless update. There is still no solution. They offer up the customer service help desk, but try them and you get nothing. No support whatsoever. Paying for a product that simply cannot be used.
Update 30/3/26 - another meaningless response from Audi. They suggest help and assistance remains available. When you try to use it, no help is evident and the issue remains. If you ask to speak to a supervisor you get no joy. Absolutely terrible. Never get an Audi is the lesson.
Update 11/4/26 - more hollow words in response from Audi. Issue still not fixed.
Update 22/4/26 - again useless update. They point you to a customer service department that cannot offer what you need. App still doesn’t work. Audi still don’t care.
Update 30/4/26 - again a nothing response. They state they continue to update the app, however this isn’t the case. It is still down more than it’s up and this is well over six months now.
Update 20/5/26 - just responding to the Audi update again. They point you to their Help & Contact section, but when you don’t get no help! Weirdly though the app has been more reliable of late, albeit it’s still rubbish.
Update 29/5/26 - once again Audi respond directing me to their support team. Once again when you do that, they fail to resolve the issue. App still terrible and would get 0 stars if I could.
Update 13/9/26 - after a few weeks of being relatively ok, app back to being useless again. Constantly disconnected from the car, rendering most services useless. Terrible app. Terrible service.
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Terrible App
Audi has the worst technology of all car companies and it’s not improving. I’ve had 5 Audi cars and the technology is not getting better. Very disappointing. The app doesn’t update properly, often gives erroneous data, is difficult to sync with the car and is full of glitches. It would be great if it worked as intended. Good intentions but terrible execution.
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