Information can be very confusing
Response from developer
Thanks for the feedback. Each program mentioned in the app does have a linked details page, so we'd like to figure out where this broke down for you. Please reach out to support@medefy.com or message a Care Guide in chat and tell us which program you were looking at, and we'll point you to the details or fix anything that isn't displaying correctly on your end.
Link didn’t work
Response from developer
A broken link followed by an unanswered question, we understand why that earned one star. Both of those are on us. We'd like to fix it: reach back out in the app or email support@medefy.com, mention the link that failed, and we'll get you a working one plus an answer to your follow-up question. We're also flagging this internally so we can track down what went wrong with the original link.
Not very user friendly
Response from developer
We appreciate the feedback. You can ask a Care Guide for a straight list of in-network providers without sharing any medical details, and anything you do share is protected under HIPAA. On the wait times, please reach out to support@medefy.com so we can look up your specific case and see what went wrong.
Chat
Response from developer
We owe you an apology on this one. You started a conversation, asked a question, and got silence. That's a failure of the exact thing this app exists to do. Our Care Guides are real people, and a dropped conversation should never happen. We're reviewing what went wrong with this chat specifically. More importantly, your question still deserves an answer: reach back out in the app or email support@medefy.com, and we'll make sure it's handled start to finish this time.