Not very user friendly
Chat
Response from developer
We owe you an apology on this one. You started a conversation, asked a question, and got silence. That's a failure of the exact thing this app exists to do. Our Care Guides are real people, and a dropped conversation should never happen. We're reviewing what went wrong with this chat specifically. More importantly, your question still deserves an answer: reach back out in the app or email support@medefy.com, and we'll make sure it's handled start to finish this time.
Great app
The Future of Virtual Cards
Useless
Response from developer
You came in with a real health issue and left feeling like the app just pointed you at a directory listing, that's not the experience we're aiming for, and your frustration is fair. Our job isn't just to name a provider; it's to make sure the option actually fits your coverage, your budget, and what you're dealing with. It sounds like we stopped short of that. If you're willing to give us another chance, message us in the app and tell the Care Guide what you're looking for and what didn't work about the first suggestion and we'll dig deeper. Nutrition support in particular often has more covered options than the first result suggests.
Stop sending text message
Response from developer
Thanks for the feedback, we hear you on frequency. To stop the texts, just reply STOP to any message and you'll be opted out immediately. We're also taking a look at how often we're sending, because the messages should be useful, not annoying.
Don’t trust this
Response from developer
Fair concern, and worth a straight answer: this app is provided through your employer's health plan to help members find covered, lower-cost care. We don't sell member data, and we're bound by HIPAA in how health information is handled. Our privacy policy spells out exactly what's collected and why. It's linked in the app and at medefy.com. If you have specific questions, we're happy to answer them directly at support@medefy.com.
Very helpful!
Add additional benefit cards
Response from developer
Great news! You're ahead of us by just a bit. We're adding dental, vision, and supplemental ID cards to the app right now, and they should appear for you shortly. Thanks for taking the time to spell out exactly what you needed; this is exactly the kind of feedback that shapes what we build.
Not resourceful
Response from developer
Thanks for the honest feedback. The chat-first design is intentional, it lets us match you to in-network providers with verified pricing rather than a raw directory. But we hear you that some members want to browse on their own. We've shared this with our product team as we look at self-service search options. In the meantime, the chat is staffed by real people who can usually turn around provider options quickly.
Constantly crashing
Response from developer
Hi, thanks for letting us know. We're sorry the app is crashing for you. We'd like to get this fixed. Could you email support@medefy.com with your device model, iOS version, and what you were doing right before the crash? That'll let our team reproduce it and ship a fix. — The Medefy team