Constant delete and reinstall
The app will keep spontaneously removing the lower options bar and locking on the Home Screen making most of features hidden or inaccessible. To get those options/buttons to appear again you’re forced to delete the app and reinstall it onto your device. I’ve had to do this multiple times on a weekly basis just to access basic features through the app.
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It’s not there when you need it
It is the worst app ever nothing works. You’re trying to find your claims where you pay your bill. You can’t do squat on. It can’t even see where I have text or typed on this review. I thought it was my phone is not it. It’s the app. It’s horrible. I was a prior authorization utilization Insurance Nurse . I cannot get this app. To work! Grrrrr I have something very important to get across and I can’t even use my Blue Cross Blue Shield app
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Not helpful
I’m trying to find a PT in my network and this app sucks at helping you find care. The “find care” tab is always missing and I’m constantly deleting and reinstalling the app trying to get it to work. This is the most unhelpful app.
Worthless except for your ID card
Not much to it. Does not show claims or eob. I guess if you need to find a provider it can help but I am sure a pc would be much better.
Worst app ever
Takes multiple times to login as the app keeps closing. Won’t recognize Face ID even after implementing. You’d think with all the money you people make, we could get an app that’s usable. Do better!!!
Face idea is broken
We have had this insurance for almost 2 years now, and not once has Face ID successfully worked to log me into my account. It will make me manually enter my password and then a pop up asking me to enable Face ID comes up, but when I hit continue (because my other option is to cancel logging in) it will scan my face and say "successful" but 5 minutes later if I reopen the app I have to do it all again. Is this a minor detail? Maybe. And, once I'm in the app a lot of it is very user-friendly. However, I also think the search functionality is probably the most common use outside of getting my medical ID and also takes at least six clicks to get where I'm trying to go… That could probably be simplified too.
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Terrible
Absolutely terrible app and a terrible technology for an insurance provider. Data is consistently out of date, force you to third party sites to find doctors and then doctors marked as accepting are not accepting. Constant logging in for no reason when session is still active. There is a reason this app is terribly rated.
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Borderline unusable
Constantly logs you out, frequent crashes
Please please please fix this app!
The app is so awful to use, but we don’t really have a choice. But it can never remember my login information and sometimes I have to restart the app two or three times before it’ll actually log into my account. The function for finding care is clunky and difficult to use and overall this app is just a nightmare.
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this app is useless and terrible
it consistently trips up when logging in and just constantly reloads the home page. Also, you can’t do anything on the app - you can’t view open claims or get any helpful or relevant information.
App
Every time I enter the app, it brings up download the app. I have entered all my information, but it still tells me to download that app. That is very irritating.
Crashes
Keeps crashing on login
Just sends you into a circle of stupid
Folks this app is total garbage. The people who made it should be fired. I log in it ask me to verify information and takes you back to login and then you login and it does the same thing. There’s a special place in hell reserved for you people.
Can’t scroll upwards and see entire claims history
Someone has to fix this bug. It seems ridiculous having to fight the screen just to scroll down and look at information history. This is silly
No
I find myself repeatedly getting frustrated with the navigation and search engine
Terrible
This app does nothing but raise my blood pressure! Constantly sends me back to the login page. “Find care” just takes me to a page that says Zelis and the loading image just spins forever and never takes me anywhere. I just switched from Atena, questioning everything if this is how it’s gonna go.
just bad
nothing loads. had links just sending me to error pages. can’t get a virtual care appointment set up at all. buggy
Terrible decision
Worst app ever nothing works feels like a complete waste of time and energy
Virtual does not work
Really bad virtual care interface. Could not get anything to connect. Very buggy app.
Broken
The feature I need most (A Healthier You) that impacts how much I pay, doesn’t load
