Face idea is broken
We have had this insurance for almost 2 years now, and not once has Face ID successfully worked to log me into my account. It will make me manually enter my password and then a pop up asking me to enable Face ID comes up, but when I hit continue (because my other option is to cancel logging in) it will scan my face and say "successful" but 5 minutes later if I reopen the app I have to do it all again. Is this a minor detail? Maybe. And, once I'm in the app a lot of it is very user-friendly. However, I also think the search functionality is probably the most common use outside of getting my medical ID and also takes at least six clicks to get where I'm trying to go… That could probably be simplified too.
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Terrible
Absolutely terrible app and a terrible technology for an insurance provider. Data is consistently out of date, force you to third party sites to find doctors and then doctors marked as accepting are not accepting. Constant logging in for no reason when session is still active. There is a reason this app is terribly rated.
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Borderline unusable
Constantly logs you out, frequent crashes
Please please please fix this app!
The app is so awful to use, but we don’t really have a choice. But it can never remember my login information and sometimes I have to restart the app two or three times before it’ll actually log into my account. The function for finding care is clunky and difficult to use and overall this app is just a nightmare.
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this app is useless and terrible
it consistently trips up when logging in and just constantly reloads the home page. Also, you can’t do anything on the app - you can’t view open claims or get any helpful or relevant information.
App
Every time I enter the app, it brings up download the app. I have entered all my information, but it still tells me to download that app. That is very irritating.
Crashes
Keeps crashing on login
Just sends you into a circle of stupid
Folks this app is total garbage. The people who made it should be fired. I log in it ask me to verify information and takes you back to login and then you login and it does the same thing. There’s a special place in hell reserved for you people.
Can’t scroll upwards and see entire claims history
Someone has to fix this bug. It seems ridiculous having to fight the screen just to scroll down and look at information history. This is silly
No
I find myself repeatedly getting frustrated with the navigation and search engine
Terrible
This app does nothing but raise my blood pressure! Constantly sends me back to the login page. “Find care” just takes me to a page that says Zelis and the loading image just spins forever and never takes me anywhere. I just switched from Atena, questioning everything if this is how it’s gonna go.
just bad
nothing loads. had links just sending me to error pages. can’t get a virtual care appointment set up at all. buggy
Terrible decision
Worst app ever nothing works feels like a complete waste of time and energy
Virtual does not work
Really bad virtual care interface. Could not get anything to connect. Very buggy app.
Broken
The feature I need most (A Healthier You) that impacts how much I pay, doesn’t load
Where’s Apple Wallet?
Not in this app…. Would love to ditch my physical insurance card but can’t without Apple Wallet support. Please add this yesterday.
**Terrible App!!!**
Ugh, this app is such a joke! It boots me out like every week, and then I can't even log back in. Seriously, I have to try a million times or just wait until the next day. For all the money insurance companies bleed us dry for, you'd think they could at least make an app that freaking works!
Persistent Log In Issues
If I could give it a 0 I would. Half the time you can’t log in and it just loops through making you log in over and over and never loading.
Broken functions
The ID card function to download the card or email the card is broken. It crashes the app when you block on the button. Also I think this app would really benefit from Apple Wallet compatibility. I think Wallet compatibility would make this app worth it.
Broken app, extremely annoying complications
Features of the app clearly don’t work. The directories are limited, and the associated web applications they take you too are also barely functional.
As another reviewer mentioned, virtual care does not work. If you manage to make it to the waiting room for a doctor (which itself was quite difficult), you will find that after waiting for 30 minutes, you are unable to actually connect to the doctor.
It looked like I was still charged for the visit, so I contacted customer support. The response was a copy paste answer about the solution I spent 30-40 minutes figuring out on my own (some mobile browsers are not supported).
If they know some browsers are not supported, why not tell me before I begin the process? As someone who is sick, this was an extremely frustrating experience. A chain of prompts and forms that should have taken 5 minutes somehow took 45.
As another reviewer mentioned, virtual care does not work. If you manage to make it to the waiting room for a doctor (which itself was quite difficult), you will find that after waiting for 30 minutes, you are unable to actually connect to the doctor.
It looked like I was still charged for the visit, so I contacted customer support. The response was a copy paste answer about the solution I spent 30-40 minutes figuring out on my own (some mobile browsers are not supported).
If they know some browsers are not supported, why not tell me before I begin the process? As someone who is sick, this was an extremely frustrating experience. A chain of prompts and forms that should have taken 5 minutes somehow took 45.
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