Repeated Programming, Spelling Mistakes and Membership Revoked as soon as you cancel
I have prepaid for my membership for 3 months at a time and, due to the repeated programming and workouts, have decided to cancel my membership this quarter and move to a different provider after my membership expired. Not only did the team take 4 weeks to action my membership cancellation request, (and only did so after multiple chasers via email and Instagram) but after they did I lost access to the app entirely; missing out on the remaining 3 weeks of my pre-paid membership.
If you’re looking at downloading this app, I honestly would not bother. The customer service has been pretty poor, if not non-existent.
If you’re looking at downloading this app, I honestly would not bother. The customer service has been pretty poor, if not non-existent.
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Programs not working
Been using this app for over a year & always loved it. These last 12 weeks the program
Hasn’t been updating properly. Currently at week 9
Of half marathon plan but the leg session is stuck on week 2 building phase. It’s awful & can’t seem to raise issue anywhere
Hasn’t been updating properly. Currently at week 9
Of half marathon plan but the leg session is stuck on week 2 building phase. It’s awful & can’t seem to raise issue anywhere
No longer the app we enjoyed
I used to really enjoy using the app & found it really beneficial for being able to mix up my training styles & so did my partner but I feel like in the last year the focus around the app & the marketing seems/makes it look like it’s for women’s fitness only which has made us move to different platforms.
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A Lucy fan but not worth it
I downloaded app excited but not worth it! You basically have to pay the best membership just to even see anything good on the app. So many more app for fraction of the price that work perfectly. I cancelled the membership right away. Should have looked into it first or done the free 7 day trial. I wish there was a way to get my money back.
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Amazing app!
This app is brilliant for hybrid training, I’ve been using it to train for my Hyrox doubles and solos and it’s been great! New version has just launched! Tracking is so easy and seamless as well as lots of educational stuff and yummy recipes!
