MyDyson™ Reviews: Is It Legit?

Customer Experience

Positive experience29.4% of reviews
Neutral11.1% of reviews
Negative experience59.5% of reviews

~ Based on 1,832 written reviews from the US App Store.

What users say about MyDyson™

Is MyDyson™ Safe?

MyDyson™ appears safe based on user ratings. AppsHunter Safety Score for MyDyson™ is 92/100.

This assessment is based on 36,201 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.6% of ratings point to a safe experience
2.7% of ratings suggest some concerns
6.7% of ratings point to a risky experience

~ Based on 36,124 App Store ratings for MyDyson™.

Is MyDyson™ Legit?

MyDyson™ appears to be a legitimate app. AppsHunter Legitimacy Score for MyDyson™ is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App has no support for landscape mode?

Come on Dyson! For premium products - Is it really too much to ask !?

To basic

The app for the robovac is so basic and disappointing compared to others I’ve used. Really lacking functionality

Je crois connaître ma maison mieux qu’un robot…

J’ai du utiliser cette app pour mon robot nettoyeur r2 nurovi. J’ai du lui faire refaire le mapping de ma maison par trois fois, car il semble que le robot ne soit pas capable d’élaborer sa cartographie une fois que celle-ci est faite… par la suite, en voulant tracer les divisions entre les pièces, je me suis encore retrouvé bloqué, car cela ne correspondait pas à la cartographie (erronée) que le robot avait fait…
Autre chose, chaque fois que le robot rencontre un problème(obstacle ou autre chose, son nettoyage se termine là et il ne passe pas aux pièces suivantes et impossible de savoir quel est le problème rencontré par le robot. Bref, je commence à regretter d’avoir changé mon roomba de 10 ans…
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Don’t purchase the Robot Vacuum - Yet

I recently purchased the r1 Nurovi Dry robot vacuum cleaner and I have to say it does a good job at cleaning. Unfortunately, that’s its only current use, and as such a normal vacuum would be better. The software/LiDAR needs a serious update. The LiDAR has a tendency of adding door frames that aren’t there or even just completely ignoring them. The room split function is useful as the map is so inconsistent. Having to remap an entire floor instead of being able to set measurements yourself or remap just one room is very frustrating. We have upstairs and downstairs; I’m on my 4th attempt of mapping upstairs. It’s not a complicated layout, but it doesn’t seem to be able to scan properly. I cannot recommend the robot vacuum in its current state.
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Maintenance

Not that impressed with my Dyson robot vacuum cleaner due to the need to clean and maintain the machine so often.
Its connectivity is poor and is difficult at times to simply connect my phone to it.
The maps have to be regularly updated or replaced to keep the machine functioning properly.
Often it cannot find the docking station even when placed directly in front of it. I’m always cleaning the camera lenses, almost after every clean to make the machine functioning properly.
The next one I buy will be another brand which are cheaper, have better reviews and also one that mops.
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Pretty bad UX

Hard to navigate around, they got save setting button at the bottom then later that button is delete and to save is top right, this is just too jumpy. Overall gets the job done but could improve multiple user does

Cleans well but

It has a really hard time finding the base at the end. Finds it just fine to charge in the middle but must times has to be physically put back at the end of the cleaning cycle

Broken

Won’t connect my fan, get all the way to the final stage of setup then it goes back to asking for the serial number, which it already scanned ages ago, but says it couldn’t now, and wants me to enter it manually, and just loops the whole process.

Not worth the price

Wouldn’t recommend anything from Dyson. Overpriced and doesn’t work

Robot vacuum

Love my robot vacuum, I’ve had a few and this is the best one I’ve ever had. I’m considering getting another one of the new ones for my upstairs to replace my very expensive eufy one.

A few things that would make it even better!

1. The option for 2x passes on vacuum only mode
2. Notifications for the app
3. Connect to apple home
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Desk Lamp

It ALWAYS crashes when trying to read your light’s configuration.

Great products

Well these items are great….wher they decide to actually work..🧐floor lamp and desk lamp. One issue is that the lights turn on (but only one) upon detecting movement); why not the desk lamp? 😳 They constantly decide not to work with the app as the lamp is not found, although it was working 10 minutes earlier, then suddenly it will be found. 🤯 too much time wasted. Actually, writing this review was a waste of time as well because nothing will change.
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Uses laws as scapegoats

The product team at Dyson is frustratingly bad.

I have multiple of their heat/cool space heaters, including ones that were built before federal law made it difficult to use the heaters via a smart app.

What drives me nuts is that there are things the Dyson team could do to make the heaters still usable and not run afoul of the law, but they chose not to. It’s lazy.

For example, you could make sure the e app is still usable when in the same room and close proximity. Or you could at least show what temperature the Dyson is set to in the app (which would make it safer).

That they instead chose to just throw up their hands with a feeble alert declaring that they can’t make their app useful is a shame.
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Won’t stay logged in

This app worked great until a few weeks ago and suddenly it will not keep me logged in beyond a day or two. Worse yet, I constantly have to reset my password. Who has time for this when all they want to do is turn on a fan?

Wrong device

I followed all the steps to register my device. But when I entered, the serial number of the device was wrong. I’ve gone through their chat three times and been promised that an app update will fix this, but so far that has not been the case. So right now I have an incorrect item and a bunch of instructions and notes for it that don’t help me actually work with my proper device. Pretty annoying.
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bought an air filter for my dorm only to find out it does not work with school wifi

i think i would rather drag my balls through a km of broken glass then spend another 3 hours trying to set this up, this has been pure frustration and i’m fed up

Not supported

New floor wash machine directs user to install this app, but the app then says the device isn’t supported.

Dyson 360

I was very disappointed with this vacuum cleaner. The app is constantly glitching. It takes a very long time to start the vacuum via the app, and the Wi-Fi settings keep getting lost. The vacuum performs poorly and is constantly sluggish. I do not recommend it.

App not optimised for iPad Pro

The app is good on iPhone, but it’s not optimised for larger iPad displays at all. Really poor user experience for some fairly expensive products.

Won’t leave dock now?!

Please fix ASAP!