New - but don’t yet see improvement
New app. Don’t see improvement. Not all data was transferred from Northshore Connect account … putting extra effort on patients. Not what I expected… at least I have the doctors I signed up with 🙂
Top notch care
I can not thank the te of doctors that have rallied on my team to benefit my recent diagnosis for colon cancer and the steps following (which we are not yet sure what those look like). Though this process has gone on longer than I expected, I feel like it has been thorough and in my best interests. There are many unknowns that the team is recognizing I do not understand by the looo. On my face (a huge credit to the young doctors (Andy and Quinn) mixed with their experienced colleagues who have taken the time to help us understand. I have felt nothing but safe and supported throughout this process and I will make sure to ask questions I now know to ask, to continue those relationships. I am a middle school teacher at heart and this is my IEP! It is a lot but it is also something out in place to help me do all the things I ask of my students. Ask questions, advocate for myself, tell someone when something is painful and needs attention (which I am an awful student at myself but I am getting there. Asking questions until I really understand is huge for me as well. I am not scared (yet) of any of this. Cancer Sucks and I am here to fight it! I have a lot I still want to do in life so let’s go! Easier said than done sometimes. The earliest appointment is September 2 sounds like forever but really it is “just next week” so enjoy my visit at home, sleeping in my own bed but let’s also get ready for what is next. I appreciate everyone and everything so far. Thank you for helping me feel powerful to take this on! Let’s do it! You are my power team!
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Disaster
This app is a disaster. I have been trying to schedule an appointment for weeks now. Every time I try, it locks up and won’t give me appointment times. When I was finally able to schedule, the app didn’t give me the video call information to connect. Worse still, there is no option to message the provider I was supposed to see to let her know. This app makes me want to cry.
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Endeavor Health
Great!
Very difficult to get code sent on phone and transfer back to screen
Am I missing something? Seems like it is a glitch in your system as I get closed out.
Am I the Doctor now???
I’m scheduling a colonoscopy because Dr. E’s office tried to call to cancel but couldn’t reach me, so it’s up to ME to reschedule and play GO FISH all over. Click schedule appointment, then… Well, it’s not under labs, so maybe I can drill down under all of the specialties? Where’s the search function? It’s gotten harder to contact my doctor on the app too, so I guess it’s only good for showing the receptionist I have an appointment when it thinks I have one.
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Treating staff is excellent!!!
Every appointment, every procedure is handled with care, skill and professionalism! Staff is always friendly and compassionate. The biggest problem is contacting staff by phone. This is NOT handled well and has long waits. I know this bothers staff members. They often give me alternate phone numbers to try to contact them.
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Not a fan
Very difficult to see everything on phone and even harder to get into from computer!
Appointments and confusion
For my most recent appointment, I received four or five reminders, each of which told me a different location. I had difficulty reaching someone to determine if I needed to go to Bannockburn, Glenbrook, or if the visit was a telehealth visit.
Also, I just checked my tasks to be completed and they are for my husband, not me. It would be great if you could straighten this out as soon as possible.
Also, I just checked my tasks to be completed and they are for my husband, not me. It would be great if you could straighten this out as soon as possible.
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New app is terrible
Trying to schedule an appt or send a message to my specialist is frustrating a near impossible. I finally got to a message window where I could see the provider I needed but the route to get there was so haphazard that I would not be able to reliably repeat it. Why are the names of the providers I have seen just listed so I could message them from the first screen. Also, the app would not let me make an appt with the specialist I need to see. I really like and respect my doctors and the other support staff, but Endeavor as a business is absolutely terrible.
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System update :(
Since updating your system I can’t not see my follow up notes nor can I make appointments online. I never had an issue till now. Horrible!
My endeavor
Takes forever
responses
bad stop blocking responses to a question or let me speak to somebody
Website is awful
Website is unfriendly to use. Impossible to message to specialists who take care of me.
Can’t find appointments
There should be a visits tab that lets you easily manage/ cancel and review a list of appointments but this app buries it. Now I have to call tomorrow for help.
Review
Too complicated
Vaccines
Stop reminding and pushing vaccines you think I need, I should be able to shut that off.
App
Your app closing the older history message to my doctors which I needed to follow up and send. A request and it’s so hard to navigate and needed to book an appointment again just to have a conversation with my doctors given the amount of time calling your hotline that’s hard to connect with your doctors and communicate we are all busy in our daily work and consuming my time and now I don’t know how I can communicate my doctor again as I have my health important issues to discuss
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My Endeavor App
The app contains reminders on already completed referrals which is confusing It even contains a reminder for a vaccine when I wasn’t even in this state or under the care of NorthShore or Endeavor Health. I tried to delete erroneous data but was unable to do so. The conversion was not the best.
The app is a mess.
So far my next two appointments do not appear in my “visits”. When I called tech help it took a long time to get that message across. I was told it would be reported to supervisors. If that happened nothing was done to correct the problem. So are my next two appointments actually scheduled. Since surgery is based on those appointments happening I’m left to wonder if anything at all is going to happen. Get it together tech department. So far your app is a mess.
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