Can’t find appointments
There should be a visits tab that lets you easily manage/ cancel and review a list of appointments but this app buries it. Now I have to call tomorrow for help.
Review
Too complicated
Vaccines
Stop reminding and pushing vaccines you think I need, I should be able to shut that off.
App
Your app closing the older history message to my doctors which I needed to follow up and send. A request and it’s so hard to navigate and needed to book an appointment again just to have a conversation with my doctors given the amount of time calling your hotline that’s hard to connect with your doctors and communicate we are all busy in our daily work and consuming my time and now I don’t know how I can communicate my doctor again as I have my health important issues to discuss
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My Endeavor App
The app contains reminders on already completed referrals which is confusing It even contains a reminder for a vaccine when I wasn’t even in this state or under the care of NorthShore or Endeavor Health. I tried to delete erroneous data but was unable to do so. The conversion was not the best.
The app is a mess.
So far my next two appointments do not appear in my “visits”. When I called tech help it took a long time to get that message across. I was told it would be reported to supervisors. If that happened nothing was done to correct the problem. So are my next two appointments actually scheduled. Since surgery is based on those appointments happening I’m left to wonder if anything at all is going to happen. Get it together tech department. So far your app is a mess.
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Portal is unfit for human consumption
It is obvious that the My Endeavor Portal “Went live” without proper stress testing. It is a shame that the patients are constantly instructed to use a tool that the administration knows to be faulty and incomplete. Worse, the telephone communication has patients waiting for hours, only to find that the representatives are unable to assist. This situation was avoidable had better planning and coordination been employed
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Awful
Since new transmission you as a patient and also scheduling cannot schedule you for appt due to lack of being able to see all scheduling option and escalation to management is not able to assist due to obvious overwhelming transfers and system conditions. All the personnel trying to help are doing their best, you can tell.
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My Endeavor Rollout
I gave you one star, due to the new rollout, and I understand the glitches that occurs. So I will give you two months and review it again.
Restricting to communication and care
This app simply funnels any attempt to communicate with my care team to call centers. When you really need help your forced to go to you care team in person. Referrals, simple chats with my PCP, all removed. Garbage.
Can’t schedule stress test
My doctor ordered a nuclear stress test. I tried the listed number and a recording says their answering will take a long time so I should schedule on the main app. I go back here and the only option is to schedule an office visit with a cardiologist.
Missing Info
I am trying to message a very important doctor of mine, but I can not. His name was removed from my list of doctors.
Sometimes I login and I get a message “Failed to load information”.
I received a message that I need to schedule a procedure, but I already have an appointment.
I had to call to make sure that I still have my appointment for next Monday.
I wish we had the NorthShore Connect app.
Sometimes I login and I get a message “Failed to load information”.
I received a message that I need to schedule a procedure, but I already have an appointment.
I had to call to make sure that I still have my appointment for next Monday.
I wish we had the NorthShore Connect app.
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No response on refill request a week ago out of medication
I know patients that left your group. Failure to follow uo on requests. I made a request last week on this app. And now my pharmacy had for my Monjourno. I to take this weekly as it is prescribed monthly with 4 injectors. I took my last shot this past Saturday. Nothing is being done! My pharmacist sent a request! I’ve been diagnosed diabetic and will no have medication due to this mess up of a app! Fix it!
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Appointments
When I look at View Instructions and Details, the app seems to be asking me to make appointments I’ve already made.
Not well tested
While basic functionality has ported over from prior apps, there are key functions that were clearly not tested. For example, I cannot book appointments with some of my providers because the system now says I am a new patient or not an active patient with that provider even though I am, leading to having to call and sit through long hold queues instead of self service.
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Terrible App
Buggy and constantly crashing.
So many bugs!
I know the update was recently but am completely unable to even use the new app after updating. Hoping for a quick fix!
A huge mess!
Server issues do it won’t fully load my info. Received email saying I have an after visit summery. I have not been on a visit in months? Some else’s information is on my chart?
TERRIBLE customer service
TERRIBLE customer service
Tests not posted
My doctors rely on accurate and up to date bloodwork to assist in productive visits. I had tests done early in July and still not on the system.0
