Zero support or education
So far, three days of hell. Zero symptom relief. The thing shut itself off apparently. The support team left me a message in a foreign language. My doc or Medtronic mentioned nothing about a baseline journal. This app has no way to write about daily symptoms or track URGENCY. you can click “I went at X time” and that’s it. No field to write that it was painful or impossible to go. I have no way to measure anything. And the “report” it generates daily says I didn’t supply urgency numbers. THERES NO PLACE OR BUTTON FOR THAT!!! Does anyone actually test this stuff? Does anyone speak
English? This to me is far beyond incompetent. It’s borderline negligent. DO BETTER.
English? This to me is far beyond incompetent. It’s borderline negligent. DO BETTER.
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Stupid
This app is only to log your frequency. It will not allow you to log the program number or the level. I would never recommend it.
solid but has room for improvement
Not totally clear on initial setup, but overall pretty easy. I would recommend for each entry allowing a little section for notes or options for other issues that occur.
Suggestion for app
I think it would make the app million % better if you made a section for notes in the diary section. Such as or maybe an option to put in at what level (IE 1.5) the patient had implant prior going to bed what program was used and basically a note section. Also maybe a section for “nap or bed in the record diary section.
And maybe if possible a “timer” for in between wake ups so I usually sleep an hour when going to bed then wake up, that said why not have it show automatically how much time in between first and next record of diary
Ok that is all
Also tried to email support came back undeliverable
Also prior to my surgery I did not see any videos to be “prepared” but stated I had resources to review
And maybe if possible a “timer” for in between wake ups so I usually sleep an hour when going to bed then wake up, that said why not have it show automatically how much time in between first and next record of diary
Ok that is all
Also tried to email support came back undeliverable
Also prior to my surgery I did not see any videos to be “prepared” but stated I had resources to review
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Horrible experience
I underwent a bladder evaluation for 5 days which included using this Medtronic app.
to log “diary” inputs.
On the 4th day I realized that many of the entries were never recorded!!!
To make matters worse they assigned a lady to call me every day to tell me how great their equipment was working. I later learned that she was actually a sales rep!! On the 4th day she called again to tell me again how great things were working, totally failing to tell me that the app stopped logging diary entries the previous night.
Then when I called to complain the other rep tried to blame me accusing of not knowing how to make entries even though I’d already made many entries that did log.
Medtronics app is totally unreliable and they don’t operate ethically based on my experience.
Buyer beware.
to log “diary” inputs.
On the 4th day I realized that many of the entries were never recorded!!!
To make matters worse they assigned a lady to call me every day to tell me how great their equipment was working. I later learned that she was actually a sales rep!! On the 4th day she called again to tell me again how great things were working, totally failing to tell me that the app stopped logging diary entries the previous night.
Then when I called to complain the other rep tried to blame me accusing of not knowing how to make entries even though I’d already made many entries that did log.
Medtronics app is totally unreliable and they don’t operate ethically based on my experience.
Buyer beware.
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