Can’t create an account
Tried sooooo many times to create an account. It never sends me an a verification email so I can’t even create an account, let alone use it. I did everything that was suggested on Google to no avail. Sent an email about it and no response as of yet. My device gets turned on in a few days so I’m not sure what to do.
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Confused and stupid
The app continually gets hung up on an incomplete profile, information that is not required to function. In addition, the app does not not update when the timeout expires but rather seems to require the user to explicitly disable the implant. Even when the timeout has turned the implant off. Silly.
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Not what I expected
It took years and jumping through hoops to be let down. The equipment may work but nothing like I was told and the app only seams like a tool to access your phone data. It offers the user very little if anything. You have no control without seeing a doctor and the only thing you get for info is how long and what day it was used. If something is not like you want or need you may have to wait for months to change it waiting for an appointment with a specialist. It should be controlled by the user not set up to be only a money maker by the company.
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Terrible
The app won’t upload my remote data at all. Tried deleting and reinstalling several times. Nothing. Horrid considering my ibs paid over $90k for the device and surgery. Glad there isn’t a compliance factor tied to it because despite my using. It nightly my app says I have not used it at all. The Developers need to fix this since so many people rely on the data. If Fitbit can do it why can’t you?
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Really poorly done
Just logging in as a real hassle! I used my saved password which used to be correct, and now the app won’t let me in. So I tried to reset my password, and first it emails me a six digit code which goes to spam. After I find that and enter the code, then I get texted yet another six digit code! And of course, both of these codes, bring up the little tiny full keyboard instead of just the big keyboard with only zero through nine on it. So it’s harder for me to enter the codes correctly. And after all that, when I let my phone auto generate a strong password for me, the app will not accept it! It does meet all the criteria listed in the app, but for some reason, it’s not good enough for this app. There shouldn’t even be a need for an Uber strong password for this app! If somebody hacks into it and sees that I slept for six hours last night, are they going to use that to steal my identity? You guys should test these apps on real patients, instead of just having nitwit engineers think they know everything.
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