MyFW User Reviews

MyFW
MyFW
City of Fort Worth, Texas

Customer Experience

Positive experience43.8% of reviews
Neutral18.8% of reviews
Negative experience37.5% of reviews

~ Based on 16 written reviews from the US App Store.

Is MyFW Safe?

MyFW appears mostly safe based on user ratings. AppsHunter Safety Score for MyFW is 77/100.

This assessment is based on 31 user ratings, with an App Store average of 4.1/5.

Safety Analysis

71.4% of ratings point to a safe experience
10.7% of ratings suggest some concerns
17.9% of ratings point to a risky experience

~ Based on 28 App Store ratings for MyFW.

Is MyFW Legit?

MyFW appears to be a legitimate app. AppsHunter Legitimacy Score for MyFW is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Flock

Dumb city wastes more money on flock cameras and new police vehicles than actually fixing roads. This app was also over budget so it’s buggy

It really works.

Great app for Funky Town. Quick response if you add a picture to your request.

Fantastic Service

Makes me proud to be a FW citizen. Super easy to report issues and even more importantly very fast resolution. I have submitted several requests and every one has been resolved very quickly. Almost feels like a super power driving over a pothole, submitting the request, then hours later seeing the pothole repaired!
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No one responds…

This app seems great at first. It makes it very easy to report problem, but no one responds. We have a neighbor that has had several loud parties late at night and I’ve reported a noise complaint on this app. 6 months later the reports are all still labeled as “open” and we got zero response. I don’t know if FW is short staffed but it’s obvious that no one checks the online reports. I will be calling the non-emergency number from now on, because that’s the only way to reach people.
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Can’t make a report as needed

Tries to file a fire work report and you are not able to write in the designated area, all it does is pull up the closest address, captia doesn’t even work.

Can’t select a service

Why trying to select a service for a new report, the screen keeps refreshing like it’s stuck in a coding loop. It doesn’t happen at the top of the list, but begins when I get down to “Traffic”.

Awful

This app is awful. So much nonsense and makes it difficult to get to the point of simply paying your water bill.

Doesn’t work well with voice dictation

When I try to use my voice dictation on my iPhone to put information in my report, the information either deletes as soon as I stop recording my voice, or it is posted twice.

Messed Up

The current version lost years of my reports but more importantly all of my recent reports. A messed update.

The app is great, it just requires people to make it work

The city just doesn’t do anything about the problems you report. I’m sitting on multiple issues over 130 days old. The app works. The city doesn’t.

City Council Members

Hard to find the Council members, still looking for the list.

H2O ? No

I thought I could connect with my water account on this but so far haven’t seen that this is a function here. Plenty of other useful features.

Fix a pothole in 2 hours

Take a picture of that annoying pothole and Fort Worth will be out there within the next few hours.

Needs Help

App has doesn’t have a way to remove very old reports. They are just accumulating. I may uninstall the app and create a throwaway email address to solve this ridiculous issue.

Legit

It’s actually useful.. I’m impressed

The Chairman

Good to have an app where I know what’s going on in our city. This is a huge step for us thank you City Council.

-Chairman Vazquez