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Fort Worth MyH2O

Fort Worth MyH2O

by Smart Energy Systems LLC

3.7K ratings
37 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • July 1, 2022
  • June 4, 2025

Features

Developer

Smart Energy Systems LLC
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About

Monitor your water usage with this mobile application. Securely access billing information, pay your monthly water bill, and manage your account details. Receive important notifications via text or email.

✓Monitor water usage
✓Access billing information
✓Pay monthly water bill
✓Update account information
✓Manage profile and settings
✓Set up payment details
✓Edit utility notifications
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What users say

Summarized from real user reviews of Fort Worth MyH2O. Based on 3.7K reviews and a 4.8/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Fast payment processing
  • 💡Useful payment notifications

Negative things

  • 🐛Frequent login and payment issues
  • 👎Unreliable app functionality
  • 🤯Frustrating user experience
  • 🔍Difficult to update account information
See all reviews

What's New in Fort Worth MyH2O

1.6

June 4, 2025

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

App changes

New changes to online availability to my monthly bill, and with-in the app as well, have restricted my access to auto-pay to make changes.
steevyjsteevyj

Fake reviews for a bad app

The reviews with high ratings are obviously generated. This application does not function. It has notes in it for entering information to include dashes in your account number, and even after you do that it is incorrect. If you try to register your account, it says one exists already , if you try to reset your password with the same account, it just errors out. Basic applications that they teach you to code in high school can handle input formatting. I would be very careful entering payment information into anything this poorly written because I doubt it is secure.
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No Information ProvidedNo Information Provided

Payment portal works when it wants to

Continued to receive decline notifications, took 5 times to process the payment finally. Same debit card.
babs7711babs7711

MyH2O

Love the app….very user friendly and informative regarding usage.
Gameon0000Gameon0000

Hard to navigate

The app and the website are both not user-friendly not intuitive and hard to navigate
WinesankerWinesanker
See 32 more reviews

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User experience

🐞

Reported Bugs

4 issues

Account number not recognized

Bug

Payment information not accepted

Bug

Perpetual update loop

Bug

Face recognition sign-in not working

Bug
✨

Requested Features

3 requests

Improved account management options

Feature

Enhanced payment processing reliability

Feature

Seamless integration with mobile wallets

Feature

FAQ

What does the Fort Worth MyH2O app do?

The app allows Fort Worth water customers to easily monitor their water usage. It provides secure access to billing information, enables bill payments, and facilitates account management.

How can I pay my water bill using the app?

After a hassle-free login, you can securely access your billing information and pay your monthly water bill directly through the app. You can also set up your personal payment details for convenience.

Can I manage my account and notifications?

Yes, the app allows you to update your account information, profile, and other settings. You can also view and edit your utility notification preferences for billing, services, requests, and usage via text or email.

Is this app free to use?

Based on the provided information, the MyH2O app is free to use for Fort Worth water customers. There are no mentions of in-app purchases or subscription fees.

Who is this app intended for?

This application is specifically designed for Fort Worth water customers who wish to monitor their water usage, manage their accounts, and pay their bills conveniently through a mobile device.