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MyOncor

MyOncor

by Oncor Electric Delivery Company LLC

184 ratings
65 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • September 23, 2019
  • July 16, 2026

Features

Developer

Oncor Electric Delivery Company LLC
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❓5 answered
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About

Manage your electricity service with ease. Report outages, track restoration times, and request new service for construction projects. Stay informed with real-time updates and safety information.

✓Report power outages
✓Track outage status and restoration times
✓Manage new service requests
✓Access builder and developer resources
✓View real-time Oncor news and safety information
✓Receive energy efficiency tips
Show original description

What users say

Summarized from real user reviews of MyOncor. Based on 184 reviews and a 2.8/5 average, it highlights the 5 positives and 38 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use (for some)
  • 💡Streamlined outage reporting (for some)
  • 🚀Fast updates (for some)
  • 👍User-friendly interface (for some)
  • 💡Informative content (for some)

Negative things

  • 🐛Crashes and freezes frequently
  • 🐛App is buggy and not ready
  • 🐛Does not work when needed most
  • 🐛Slow to load information
  • 🐛Cannot add address or provider
  • 🐛Useless for outage reporting
  • 🐛Data mining browser used
  • 🐛Does not care about customers
  • 🐛Nonfunctional and worthless
  • 🐛Impossible to set up
  • 🐛Horrible app
  • 🐛Waste of time
  • 🐛Not helpful
  • 🐛Broken after updates
  • 🐛White screen on launch
  • 🐛Invalid information errors
  • 🐛Does not remember user info
  • 🐛Not compatible with older phones
  • 🐛Requires updates during outages
  • 🐛Cannot download
  • 🐛Frozen app
  • 🐛Submit feature not working
  • 🐛Error messages on input
  • 🐛App doesn't load data
  • 🐛Updates break the app
  • 🐛Convoluted setup process
  • 🐛Cannot add location
  • 🐛Doesn't remember user
  • 🐛Cannot select power retailer
  • 🐛Doesn't work anymore
  • 🐛Forces data mining browser
  • 🐛Outdated databases
  • 🐛Providers not in system
  • 🐛Billing entity info incorrect
  • 🐛Useless for profile building
  • 🐛Auto input not added
  • 🐛Guessing provider
  • 🐛Not as good as it used to be
See all reviews

What's New in MyOncor

5.17.0

July 16, 2026

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.

More

User reviews

Most RecentHighest RatedLowest Rated

Update

The app repeatedly said it needs and update and sends you back to the App Store…pay your programmer to fix it
ouachita76ouachita76

Sucky app

"chat with Sara" needs to be updated or find a human who can be a virtual assistant. This app wouldn’t let me provide my feedback bc it was negative.. so I’m proving feedback in the app store for everyone to read. DONT download this app. It’s cheaply made and the quality isn’t even basically good.
bsbzhabbsbzhab

Not as good as it used to be even.

This is the worst app. Didn’t save my info from before the upgrade. Made me retype everything because they were too lazy to add auto input like other apps. Then had to guess at which of the results was my provider until I “got it right”. Stupid.
IhatenicknamesworstthanuIhatenicknamesworstthanu

Thankful

Thankful for all those that are still working to restore power. Prayers to all those hanging in there.
Pita1971Pita1971

Waste of Time

Not helpful
bdawg223bdawg223
See 60 more reviews

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User experience

🐞

Reported Bugs

35 issues

App crashes frequently

Bug

App freezes often

Bug

App does not work during outages

Bug

Slow loading times for outage maps and chat

Bug

Cannot add address or retail provider

Bug

Outage reporting fails with incorrect billing entity information

Bug

App forces use of vendor's data mining browser

Bug

Databases appear to be never updated

Bug

App does not remember user information after updates

Bug

App requires updates during critical outages

Bug

App fails to download

Bug

App is frozen and cannot be deleted/reloaded

Bug

Cannot report outages

Bug

Address not found errors

Bug

App does not load any data, redirects to blank page

Bug

Last update broke the app

Bug

App opens to a white screen and nothing else

Bug

App shows invalid information errors during signup

Bug

App does not work at all or is confusing

Bug

App only works when it wants to

Bug

App is not compatible with older iOS versions

Bug

App breaks Siri if Speech Recognition Access is enabled

Bug

App setup is convoluted and locks up

Bug

Cannot add location due to confirmation errors

Bug

App does not remember user credentials

Bug

Cannot select power retailer

Bug

App does not work anymore

Bug

App forces users to use a data mining browser

Bug

App databases are outdated

Bug

Providers are not in the system

Bug

Billing entity information submitted is incorrect

Bug

App does not allow profile building

Bug

App does not have auto input like other apps

Bug

Users have to guess their provider

Bug

App is not as good as it used to be

Bug
✨

Requested Features

57 requests

Add auto input for saved info

Feature

Improve provider selection process

Feature

Allow users to add their own providers

Feature

Make outage maps load faster

Feature

Ensure app works offline or with low connectivity

Feature

Allow app to use configured default browser

Feature

Update databases regularly

Feature

Improve app performance during high demand

Feature

Provide estimated time of restoration

Feature

Allow users to report outages without issues

Feature

Fix app crashes and freezes

Feature

Make app compatible with older devices

Feature

Allow users to report outages during an outage

Feature

Fix the submit feature for outage reports

Feature

Improve the UI/UX

Feature

Allow users to update the app easily

Feature

Fix issues with speech recognition access

Feature

Allow more than 24 ESDI locations

Feature

Provide a direct link to the app store instead of Sharepoint

Feature

Fix issues with reporting outages

Feature

Improve the app's ability to remember user information

Feature

Allow users to select their power retailer

Feature

Fix the white screen issue on launch

Feature

Improve error handling for invalid information

Feature

Fix the app not loading any data

Feature

Ensure updates do not break the app

Feature

Simplify the setup process

Feature

Allow users to add their location

Feature

Fix the app not remembering user credentials

Feature

Allow users to select their power provider

Feature

Fix the app not working anymore

Feature

Stop forcing users to use a data mining browser

Feature

Update the app's databases

Feature

Add missing providers to the system

Feature

Fix the billing entity information error

Feature

Enable profile building

Feature

Add auto-input functionality

Feature

Improve the provider guessing mechanism

Feature

Restore previous functionality

Feature

Add dark mode

Feature

Improve outage map functionality on smartphones

Feature

Allow users to report outages without issues

Feature

Fix the app not loading any data

Feature

Ensure updates do not break the app

Feature

Simplify the setup process

Feature

Allow users to add their location

Feature

Fix the app not remembering user credentials

Feature

Allow users to select their power provider

Feature

Fix the app not working anymore

Feature

Stop forcing users to use a data mining browser

Feature

Update the app's databases

Feature

Add missing providers to the system

Feature

Fix the billing entity information error

Feature

Enable profile building

Feature

Add auto-input functionality

Feature

Improve the provider guessing mechanism

Feature

Restore previous functionality

Feature

FAQ

What can I do with the MyOncor app?

The MyOncor app allows you to instantly access your account, report power outages and street light issues, and check your current outage status. You can also track estimated restoration times, manage new service requests for construction projects, and access builder and developer resources. Additionally, the app provides real-time news updates from Oncor, safety information, and energy efficiency tips.

Is the MyOncor app free to use?

Yes, the MyOncor app is completely free to download and use. There are no in-app purchases or advertisements within the application.

Who is eligible to use the MyOncor app?

To use the MyOncor app, you must be a customer within the Oncor Electric Delivery service territory. The app is designed specifically for individuals and businesses receiving electricity from Oncor.

How do I report an outage using the app?

You can easily report a power outage or street light issue directly through the app. Simply navigate to the 'Report Outages' section and follow the prompts. You can use your current location or Google Maps to provide relevant information.

Can I track the status of a new service request?

Yes, the app allows you to start and track new service requests for your construction projects. You can manage multiple properties and locations, and access important resources for builders and developers.