Gexa Energy vs MyOncor
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Gexa Energy
Manage and optimize your home energy usage with this app. It integrates smart devices and your account to help you track electricity consumption, view bills, and control smart thermostats for improved efficiency and comfort.
- Track electricity usage
- View and manage bills
- Control smart thermostats
- Customize thermostat schedules
- View account preferences
- Review plan details
Read full descriptionHide full description
The Gexa Energy mobile app makes managing and optimizing your home energy usage simple. By integrating all of your connected smart devices, Gexa Energy plan, and Gexa Energy My Account, the Gexa Energy mobile app empowers customers to optimize their energy usage to meet their energy goals. With the mobile app you can: • Track your electricity usage over time • View your bill and manage your payments • Change your account preferences • Review your plan details and renew with ease If smart thermostats or other home energy management devices are integrated with your Gexa Energy plan or services, you can: View your Dashboard • Quickly view data on your smart devices, bill, and other important metrics at a glance and all in one place. Maintain comfort in your home • Control your connected smart thermostat(s) from anywhere, anytime using the mobile app. Improve your energy efficiency • Easy set up and customization of a smart thermostat schedule. For our privacy policy, visit https://www.gexaenergy.com/privacy-policy. Terms of use: https://www.gexaenergy.com/terms-of-use. The Gexa Energy mobile app is only available for residential customers at this time. Gexa Energy, LP PUCT #10027. Gexa Energy address: 20455 State Highway 249, Suite 200 Houston, Texas 77070
MyOncor
Manage your electricity service with ease. Report outages, track restoration times, and request new service for construction projects. Stay informed with real-time updates and safety information.
- Report power outages
- Track outage status and restoration times
- Manage new service requests
- Access builder and developer resources
- View real-time Oncor news and safety information
- Receive energy efficiency tips
Read full descriptionHide full description
More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. Features include: REPORT OUTAGES • Report power outage and street light issues. • Check your current outage status and your outage history. • Track estimated restoration times quickly from your mobile device. • View outage information using current location or Google Maps. MANAGE NEW SERVICE REQUESTS • Start and track new service for your construction project • Manage multiple properties and locations • Access builder and developer resources REAL-TIME ONCOR NEWS UPDATES • Read articles from Oncor’s blog, The Wire • Find important safety information to keep you and your family safe before, after and during severe weather • Receive energy efficiency tips to help manage your energy consumption and save on your electric bill • Stay up-to-date with Oncor social media accounts *To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.
Screenshots
Verdict
The clearest difference is rating: Gexa Energy at 4.6 against MyOncor's 2.8. Gexa Energy also leads on ratings volume (11K vs 184) and update cadence (every 2 weeks vs every 5 weeks). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Gexa Energy holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: Gexa Energy has 11K ratings behind it against 184, so its average is the more settled of the two. Written reviews point the same way: 22% of Gexa Energy's written reviews are positive against 20% of MyOncor's.
Gexa Energy ships an update every 2 weeks, MyOncor every 5 weeks. The most recent releases landed on September 20, 2026 and September 21, 2026 respectively.
| Parameter | Gexa Energy | MyOncor |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (11K ratings) — better | 2.8 (184 ratings) |
| Positive reviews | 22.2% of reviews — better | 20.0% of reviews |
| Number of ratings | 11K — better | 184 |
| Update frequency | Every 2 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 26.0 |
| Further details — not scored | ||
| Size | 258 MB | 168 MB |
| Age rating | 4+ | 4+ |
| Developer | Gexa Energy LP | Oncor Electric Delivery Company LLC |
Customer experience
Gexa Energy
MyOncor
User reviews
Gexa Energy
From 11K App Store ratingsWhat we love
- 💻 Easy to use app
- 💰 Affordable electricity rates
- 🤖 Good customer service
- 📊 Helpful usage insights
Room to improve
- 🐛 Frequent app crashes and bugs
- 💳 Issues with payment processing
- ⏰ Inconsistent due dates
- 🔒 Unreliable account access
MyOncor
From 184 App Store ratingsWhat we love
- 👍 Easy to use (for some)
- 💡 Streamlined outage reporting (for some)
- 🚀 Fast updates (for some)
- 👍 User-friendly interface (for some)
- 💡 Informative content (for some)
Room to improve
- 🐛 Crashes and freezes frequently
- 🐛 App is buggy and not ready
- 🐛 Does not work when needed most
- 🐛 Slow to load information
- 🐛 Cannot add address or provider
Bugs and requests
Gexa Energy
Reported bugs
4 issues- Login screen freezes
- App fails to load after updates
- Incorrect billing information and charges
- Inability to access account details
Requested features
4 requests- Improved app stability and reliability
- Real-time usage tracking and alerts
- Seamless payment options
- Better communication on billing and account changes
MyOncor
Reported bugs
35 issues- App crashes frequently
- App freezes often
- App does not work during outages
- Slow loading times for outage maps and chat
- Cannot add address or retail provider
Show 30 moreShow fewer
- Outage reporting fails with incorrect billing entity information
- App forces use of vendor's data mining browser
- Databases appear to be never updated
- App does not remember user information after updates
- App requires updates during critical outages
- App fails to download
- App is frozen and cannot be deleted/reloaded
- Cannot report outages
- Address not found errors
- App does not load any data, redirects to blank page
- Last update broke the app
- App opens to a white screen and nothing else
- App shows invalid information errors during signup
- App does not work at all or is confusing
- App only works when it wants to
- App is not compatible with older iOS versions
- App breaks Siri if Speech Recognition Access is enabled
- App setup is convoluted and locks up
- Cannot add location due to confirmation errors
- App does not remember user credentials
- Cannot select power retailer
- App does not work anymore
- App forces users to use a data mining browser
- App databases are outdated
- Providers are not in the system
- Billing entity information submitted is incorrect
- App does not allow profile building
- App does not have auto input like other apps
- Users have to guess their provider
- App is not as good as it used to be
Requested features
57 requests- Add auto input for saved info
- Improve provider selection process
- Allow users to add their own providers
- Make outage maps load faster
- Ensure app works offline or with low connectivity
Show 52 moreShow fewer
- Allow app to use configured default browser
- Update databases regularly
- Improve app performance during high demand
- Provide estimated time of restoration
- Allow users to report outages without issues
- Fix app crashes and freezes
- Make app compatible with older devices
- Allow users to report outages during an outage
- Fix the submit feature for outage reports
- Improve the UI/UX
- Allow users to update the app easily
- Fix issues with speech recognition access
- Allow more than 24 ESDI locations
- Provide a direct link to the app store instead of Sharepoint
- Fix issues with reporting outages
- Improve the app's ability to remember user information
- Allow users to select their power retailer
- Fix the white screen issue on launch
- Improve error handling for invalid information
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality
- Add dark mode
- Improve outage map functionality on smartphones
- Allow users to report outages without issues
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality
In-app purchases
Gexa Energy
No in-app purchases
MyOncor
No in-app purchases
Questions
Is Gexa Energy free?
Is MyOncor free?
Which has better reviews, Gexa Energy or MyOncor?
Do Gexa Energy or MyOncor have ads?
Which is updated more often, Gexa Energy or MyOncor?
Other comparisons
