Mostly works.
I have to open and close the app twice to get it to load. I wish my children’s phone location would auto refresh when the app is opened. It works but could be better.
Horrible app
I regret buying a Gabb phone. I am not able to use the parental contacts control and now the app is not moving past a WiFi screen. I have already spent close to 3 hours with tech on the initial issue. After troubleshooting a myriad of things, they say I’m stuck in the middle of a software migration they are doing. I won’t recommend Gabb to anyone.
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Gabb Tip Pop Up
Is there any way to get the Gabb Tip pop up to have an option to click out of it? Every time I open the app, the Tip pops up and then I can’t use the app.
Just ok, but not great
I love the idea of the Gabb watch, but it doesn’t work very well for the primary purposes that I have it. I wanted to be able to keep an eye on where my kids are in real time, and be able to contact them easily, but without constantly calling and harassing them. The first problem is that the location does not update well at all. I’ll get a notification saying my kid left a safe zone, but when I open it up, it shows his location 15 minutes ago. I push “refresh” and it doesn’t refresh. The other problem is that often, the texting doesn’t go through immediately. I’ll send my kid a text, then 2 hours later when he’s home sitting next to me we hear his watch ding, and it’s my text from two hrs earlier. The calls usually go through, and I can reach them that way, but it’s frustrating. The step tracker is not accurate at all. This is unimportant to us, but if that’s a feature you’re looking for, look elsewhere. My younger son is at 216,000 step this morning. It never resets and doesn’t actually keep track well anyway. I would recommend keeping an eye out for a deal on another option. The price might be ok, but it doesn’t work well enough to even be worth that.
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Gabb Tip on screen
There is this ‘Gabb Tip’, referring to your child being connected to WiFi, that will pop up on the parent app and you cannot close it or see your child’s location. This has been going on for weeks. I have to uninstall the app for it to just work briefly and then pop up comes back on. I’ve called tech support and still not resolved. I can’t be the only person this is happening to.
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App and customer support are horrible
We’ve had a gabb watch and phone for 4 years now. Most experiences we have had have been awful! Customer service is the absolute worst. I have stuck with Gabb because of some of the safety features but I think I am done at this point. It is EXPENSIVE monthly compared to adding kids to a regular plan w Verizon, t-mobile, or at & t. The app sucks as well!! The past week every time I try to “locate” my daughter it goes to a pop up and you have to close the app and go back in and it happens over and over. We have tried to send a sound from the app the past month to find her phone and that never works either. And forget about getting help from customer service. The guy I dealt with was so dang rude and not helpful in the slightest. For how much people pay, the app should be much better and so should customer service.
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Awful
I just got this watch and it is so glitchy. Trying to get customer support is impossible. If I take time to go through the steps to fix it, they close the chat and I can’t get it back. I’m ready to return this watch. For the amount I paid, I can’t believe how frustrating it has been. I spent more time trying to fix it than actually using it
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Love the watch
It is perfect for mom’s peace of mind and 10 year old’s growing need for freedom and responsibility. I wish I could force turn it on or off from my phone.
Add a search engine
You need to add a search engine so a kid can look up a question but you can pun controls
Watch is so so
Overall the watch is adequate for its purpose. But, battery life is pretty bad doesn’t even last a full school day and whatever the most recent update was made the keyboard on the watch even smaller than it already was so now nearly impossible for our daughter to text. Not sure if this is the best option for us anymore.
Customer service has been decent, hence the 2 stars.
Customer service has been decent, hence the 2 stars.
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Flagging every single photo
Any photo showing more skin than a face & hands is being flagged. Summertime and kids are in shorts and tanks and groups of friends are being flagged. Innocent photos are being flagged and understandably my child now hates the Gabb phone.
Just ok, but not great
I love the idea of the Gabb watch, but it doesn’t work very well for the primary purposes that I have it. I wanted to be able to keep an eye on where my kids are in real time, and be able to contact them easily, but without constantly calling and harassing them. The first problem is that the location does not update well at all. I’ll get a notification saying my kid left a safe zone, but when I open it up, it shows his location 15 minutes ago. I push “refresh” and it doesn’t refresh. The other problem is that often, the texting doesn’t go through immediately. I’ll send my kid a text, then 2 hours later when he’s home sitting next to me we hear his watch ding, and it’s my text from two hrs earlier. The calls usually go through, and I can reach them that way, but it’s frustrating. I would recommend keeping an eye out for a deal on another option. The price might be ok, but it doesn’t work well enough to even be worth that.
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Terrible Tech Support
Do not trust them. Tech support consists of long hold times and no solutions.
Disappointed
So I guess I have to buy a expensive new phone just to download the app. ;(
Not efficient!
We went from the watch to the phone. I’m disappointed with the lack of parental control that the app provides for the phone. With the watch, I was able to lock it at bedtime. I have to remember to take the phone at night so my kid isn’t using it after bedtime. The GPS IS HIGHLY INACCURATE. I get alerts that my kid has left a safe zone, whole time she’s still there. The messenger app automatically signs me out throughout the day, so I miss video calls regularly. I have to sign back in to return each call. Overall, there’s very little control for the parent and it will not allow you to connect to Google parental controls which is far better. You’re better off with a regular phone and using the provided parental controls for that device. I am in search of a better company.
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DO NOT BUY
Do not buy from them. They are the worst company to work with. Phones are cheap and they don’t work. when you try to get a refund they give you the run around.
Great idea, many issues
I love that my children do not have access to the internet but can still contact me if we are not together.. however this doesn’t always work. Often calls will fail for no reason. I add contacts and they don’t show up on the phone and the gps is inaccurate and rarely does it notify you if they leave the set safe areas. For example right now my daughter is in a safe zone but the app shows her about a half mile away from that area… that could really alarm a parent- except I’m sure she is safe- what if I wasn’t?! I do it need extra worry!!! I spent over an hour with customer service.. they were very nice but the issues were not resolved. Unfortunately there is a contract.. once that is up -unless things improve-I will switch to the other similar provider.
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Poor location update
This use to be great but now it is rarely accurate and constantly showing the phone in places it is not at.
Good in theory but doesn’t work
We’ve tried the Gabb phone for over a year now and it’s just not working. In theory it sounds amazing and I wish it worked but the technology has sooo many issues. Nothing works the way it should. Location updates are VERY delayed so defeats the whole point. Phone won’t work well if it’s not on our wifi-again defeats the whole point. I wanted a super simple phone so my child could go be with friends in the neighborhood and I could still reach her or see where she was for safety. It doesn’t work when she’s doing that. They advertise that you can download parent approved apps but it’s only the ones they have preloaded. Ones that I approve and want her to have are not available. I didn’t want to get a real phone yet but we are going to have to.
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Nothing ever works right
I wish I had never gotten this Gabb phone. What a waste of money and hours and hours because the apps don’t work right. Can’t add contacts easily, the maps don’t work…just junk all around.
