Don’t waste your money
Battery life is only a few hours location is a joke. Try to activate something it’s CRAZY 4 hours it might work? Had these watches for 5 years. There has to be a better option
Infrastructure sucks
When it works it’s fine. Whenever I need this app, it always needs an update. Their updates always flush your login credentials. Logins frequently don’t work, requiring a password reset. They text a confirmation which takes several tries to work. It just doesn’t send which means you can’t use the app. WHEN YOU NEED IT
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Bad
So bad
Hassle and doesn’t work
Can’t even add contacts anymore. Daughter getting left out of all the conversations. It’s pointless. I don’t get emails & notifications as promised.
Awesome
5 star
Has Never Worked
We got our twins Gabb phones this past year. We have never been able to manage contacts easily or accurately. We used to be able to at least add contacts from our end. The girls have never been able to request a contact be added from their app. These past few weeks we can’t even add contacts at all which has been a hassle and, honestly, embarrassing for teenagers who have to say ‘oh we have to get your number approved and it’s not working.’ We also had a problem where they were babysitting and I couldn’t add the mom’s number to their phone. I ended up leaving my phone with them for the night. This is such a joke and disappointing as the theory behind the Gabb phone is good. It just does not ever work and, thus, does nothing to actually keep them physically safe. Very glad we chose the month to month option.
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Good app, but…Gabb music needs a lot of work…
I really love using Gabb Music Plus, but the indie-pop selection needs more depth. I have been requesting Foster the People's Torches album through the app form. It is a completely clean, safe album for kids. If any other FTP fans see this review, please go to your request form and ask for Torches so the music team sees the demand! Let's get more indie music on here.
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Moving over ruined things
Since Gabb moved over solely to the Gabb app I can no longer parent manage both of my kids’ contacts. They also can’t add any contacts now. This is very frustrating.
The worst
I have spent/wasted more time on the phone and emailing back and forth with their AI customer service than I care to admit. I don’t know what’s going on, maybe they changed manufactures but the new watches are garbage. They don’t work properly and are constantly needing technical support.
Unreliable
I almost love these watches. I used to recommend them to everyone but now I’m looking for an alternative. They are completely unreliable. I have to do factory resets at-least once every 6 weeks due to various issue like no cell coverage, contact lists disappearing, not holding charge, etc. It seems Gabb knows they have major issues with their product but only offer bandaids.
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Location never works
Location never works. Service is terrible. Without being BLW to use location and gps this is basically worthless
Mostly works.
I have to open and close the app twice to get it to load. I wish my children’s phone location would auto refresh when the app is opened. It works but could be better.
Horrible app
I regret buying a Gabb phone. I am not able to use the parental contacts control and now the app is not moving past a WiFi screen. I have already spent close to 3 hours with tech on the initial issue. After troubleshooting a myriad of things, they say I’m stuck in the middle of a software migration they are doing. I won’t recommend Gabb to anyone.
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Gabb Tip Pop Up
Is there any way to get the Gabb Tip pop up to have an option to click out of it? Every time I open the app, the Tip pops up and then I can’t use the app.
Just ok, but not great
I love the idea of the Gabb watch, but it doesn’t work very well for the primary purposes that I have it. I wanted to be able to keep an eye on where my kids are in real time, and be able to contact them easily, but without constantly calling and harassing them. The first problem is that the location does not update well at all. I’ll get a notification saying my kid left a safe zone, but when I open it up, it shows his location 15 minutes ago. I push “refresh” and it doesn’t refresh. The other problem is that often, the texting doesn’t go through immediately. I’ll send my kid a text, then 2 hours later when he’s home sitting next to me we hear his watch ding, and it’s my text from two hrs earlier. The calls usually go through, and I can reach them that way, but it’s frustrating. The step tracker is not accurate at all. This is unimportant to us, but if that’s a feature you’re looking for, look elsewhere. My younger son is at 216,000 step this morning. It never resets and doesn’t actually keep track well anyway. I would recommend keeping an eye out for a deal on another option. The price might be ok, but it doesn’t work well enough to even be worth that.
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Response from developer
Hi there! Thank you for taking the time to share your experience. We're sorry to hear the watch hasn't been performing the way you expected. We know how important timely location updates and reliable messaging are when you're using the watch to stay connected with your child, and we understand how frustrating those delays can be. Since we don't have your account information from your review, you can submit feedback through the app by tapping the ☰ menu and selecting App Feedback, or send us a DM on Facebook or Instagram and mention your review so we can take a closer look and see what options may be available to help. We appreciate the opportunity to assist. 💙
Gabb Tip on screen
There is this ‘Gabb Tip’, referring to your child being connected to WiFi, that will pop up on the parent app and you cannot close it or see your child’s location. This has been going on for weeks. I have to uninstall the app for it to just work briefly and then pop up comes back on. I’ve called tech support and still not resolved. I can’t be the only person this is happening to.
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App and customer support are horrible
We’ve had a gabb watch and phone for 4 years now. Most experiences we have had have been awful! Customer service is the absolute worst. I have stuck with Gabb because of some of the safety features but I think I am done at this point. It is EXPENSIVE monthly compared to adding kids to a regular plan w Verizon, t-mobile, or at & t. The app sucks as well!! The past week every time I try to “locate” my daughter it goes to a pop up and you have to close the app and go back in and it happens over and over. We have tried to send a sound from the app the past month to find her phone and that never works either. And forget about getting help from customer service. The guy I dealt with was so dang rude and not helpful in the slightest. For how much people pay, the app should be much better and so should customer service.
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Awful
I just got this watch and it is so glitchy. Trying to get customer support is impossible. If I take time to go through the steps to fix it, they close the chat and I can’t get it back. I’m ready to return this watch. For the amount I paid, I can’t believe how frustrating it has been. I spent more time trying to fix it than actually using it
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Love the watch
It is perfect for mom’s peace of mind and 10 year old’s growing need for freedom and responsibility. I wish I could force turn it on or off from my phone.
Add a search engine
You need to add a search engine so a kid can look up a question but you can pun controls
