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MyGenMobile App

MyGenMobile App

Manage your Gen Mobile Account

174 ratings
84 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 31, 2018
  • May 30, 2026

Developer

Gen Mobile Inc
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About

Easily manage your wireless service, including checking data usage, making payments, and updating your plan. Access affordable plans with international calling and potential Lifeline discounts. Stay connected with your Gen Mobile account on the go.

✓Check data usage
✓Make payments
✓Update plan
✓Add extras
✓International calling
✓Lifeline eligibility
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What users say

Summarized from real user reviews of MyGenMobile App. Based on 174 reviews and a 4.0/5 average, it highlights the 33 positives and 64 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Great service
  • 👍Fast internet
  • 👍Helpful service
  • 👍Free phone service appreciated
  • 👍Great app
  • 👍Easy to navigate app
  • 👍Good value for money
  • 👍Reliable service
  • 👍Affordable plans
  • 👍Helpful customer service
  • 👍Works with T-Mobile phone
  • 👍Clear international calls
  • 👍Unlimited calls to Pakistan
  • 👍Great for international calling
  • 👍Easy billing
  • 👍Great coverage in Mexico
  • 👍User-friendly
  • 👍Unlimited calls to India
  • 👍Unlimited calls to China
  • 👍Fast data speeds
  • 👍Works with old Boost Mobile phone
  • 👍Offers hotspot
  • 👍Convenient for payments
  • 👍Manages account well
  • 👍See usage
  • 👍Good for international and domestic calls
  • 👍Useful for tracking data
  • 👍Buy top-ups anytime
  • 👍Improvement in app over time
  • 👍Easy to change plans
  • 👍Easy to pay bills
  • 👍Works well
  • 👍Good value

Negative things

  • 🐛Very bad customer service
  • 🐛Update ruined service
  • 🐛Cannot pay bill on app
  • 🐛Slow internet service
  • 🐛Terrible service
  • 🐛No data for months
  • 🐛Technician not calling back
  • 🐛Need more data for web
  • 🐛Bad connection
  • 🐛Glitches and unreliable service
  • 🐛Data runs out quickly
  • 🐛App not functioning
  • 🐛Difficult to understand reps
  • 🐛No one speaks English
  • 🐛App is broken
  • 🐛Customer service nonexistent
  • 🐛PIN not working
  • 🐛Nothing functions
  • 🐛App is terrible
  • 🐛App is glitchy
  • 🐛Illegal jailbreaking
  • 🐛No unlimited wifi
  • 🐛Rude overseas reps
  • 🐛Called racial slur
  • 🐛Hung up on
  • 🐛SIM card stuck
  • 🐛Criminal against US
  • 🐛Hacking company
  • 🐛No refunds
  • 🐛Rude and carefree employees
  • 🐛Laugh in face
  • 🐛Drop calls on purpose
  • 🐛Not here to help
  • 🐛Taking US money
  • 🐛Evil rep tried withdrawal
  • 🐛App is useless
  • 🐛Cannot see data amount
  • 🐛Weak top-up options
  • 🐛Data runs out fast
  • 🐛App doesn't show data left
  • 🐛Mad when calling
  • 🐛Selling airplane tickets one way
  • 🐛No signal on AT&T phone
  • 🐛Seems like fraud
  • 🐛Cannot make payments through app
  • 🐛Push notifications inaccurate
  • 🐛App is slow
  • 🐛Cannot view usage
  • 🐛Rude customer service
  • 🐛Complicated
  • 🐛Annoying
  • 🐛Not reliable
  • 🐛Wait for company to open
  • 🐛Cannot make CC payments
  • 🐛App doesn't work
  • 🐛Cannot send verification code
  • 🐛Account info changed
  • 🐛Phone not linked
  • 🐛Cannot register
  • 🐛Unexpected error
  • 🐛Errors out with server session
  • 🐛Unexpected error -999
  • 🐛Access issues
  • 🐛Bad customer service
See all reviews

What's New in MyGenMobile App

2.1.5

May 30, 2026

Experience a smoother shopping journey with our latest update. We've simplified the steps to make purchasing easier and more efficient.

User reviews

Most RecentHighest RatedLowest Rated

Very bad customer service

I have a network problem and I asked for swap my network to t mobile agent asked me remove eSIM from phone and he reactivated with t mobile network I did it and he’s left the chat in middle after that I can talk with 6 7 agents and after 5hr of conversation we re add my eSIM
Gurcali916Gurcali916

Great service

Fast internet great service and customer service is A1
EmghuwbEmghuwb

Good service

Helpful, awesome services
Mr.GetDoughBandzMr.GetDoughBandz

Review summary

Thank you Gen-Mobile I appreciate the free phone service it has been by far oh so very helpful especially if and/or when hard times unexpectedly come about and/or like for an example if finances aren’t doing so well & I’ve already got this that & the third in bills too pay out I appreciate as well as love the fact I don’t have too no longer worry about making sure too keep the amount of my phone bill too the side so the bill money is there upon the date the phone bills due. Yet with Gen-Mobile I don’t have a phone bill so I don’t have too worry about setting anything too the side too take care of this that or whatever! It’s a damn good feeling not having too worry about a monthly phone bill payment anymore all thanks too Gen-Mobile!
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Shell’z91Shell’z91

Update ruined my service

I can no longer use my debit card to pay my bill on the app it keeps saying that my expiration date is wrong and I’ve typed everything out correctly numerous times and even restarted and reopened the app I need to pay add data to my plan and I can not
Soup Nazi 23Soup Nazi 23
See 79 more reviews

User experience

🐞

Reported Bugs

20 issues

Debit card expiration date wrong

Bug

App keeps saying expiration date is wrong

Bug

Cannot pay bill on app

Bug

App not functioning

Bug

App is broken

Bug

App is glitchy

Bug

Cannot make payments through app

Bug

Push notifications inaccurate

Bug

App is slow

Bug

Cannot view usage

Bug

Mobile app is not reliable

Bug

Cannot make CC payments

Bug

App doesn't work

Bug

Cannot send verification code

Bug

Account info changed without knowledge

Bug

Cannot register

Bug

Unexpected error when getting verification code

Bug

Errors out with server session

Bug

Unexpected error -999

Bug

App doesn't let me send verification code

Bug
✨

Requested Features

5 requests

More data for web browsing

Feature

Interactive features to earn data

Feature

Dark mode option

Feature

Advanced analytics dashboard

Feature

Ability to earn money for data

Feature

FAQ

What can I do with the MyGenMobile App?

The MyGenMobile App allows you to manage your wireless service with ease. You can check your data usage, make payments for your service, update your current plan, and add extra features or services directly from the app.

Does Gen Mobile offer affordable plans?

Yes, Gen Mobile offers affordable plans designed for every budget. They include features like free unlimited international calling to over 100 destinations on plans $10 and up. You can also bring your own phone or purchase a new one.

Is there a cost to use the MyGenMobile App?

The MyGenMobile App is free to download and use. There are no additional charges for managing your Gen Mobile account through the application.

Can I get discounted wireless service with Gen Mobile?

Gen Mobile provides free or discounted wireless service to eligible households in 41 states. You may be able to save up to $30 on your wireless bill with Lifeline if you qualify for the program.

What if I'm not satisfied with Gen Mobile service?

Gen Mobile offers a 7-day money-back guarantee, allowing you to try their service risk-free. If you are not satisfied within the first 7 days, you can return the service.