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MyGenMobile App

MyGenMobile App

Manage your Gen Mobile Account

215 ratings
96 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
May 31, 2018
Updated
October 24, 2026

Features

Developer

Gen Mobile Inc
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MyGenMobile App screenshot #1 for iPhone
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MyGenMobile App screenshot #6 for iPhone
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Reviews summary↘︎
⭐96
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📝4+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 3 weeks
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About

Easily manage your wireless service, including checking data usage, making payments, and updating your plan. Access affordable plans with international calling and potential Lifeline discounts. Stay connected with your Gen Mobile account on the go.

✓Check data usage
✓Make payments
✓Update plan
✓Add extras
✓International calling
✓Lifeline eligibility
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What users say about MyGenMobile App

Reviews of MyGenMobile App are mixed: the Utilities app is rated 3.9/5 from 215 App Store ratings. What users like most: great service, fast internet. Top complaints: very bad customer service, update ruined service. Summarized from real user reviews.

Positive things

  • 👍Great service
  • 👍Fast internet
  • 👍Helpful service
  • 👍Free phone service appreciated
  • 👍Great app
  • 👍Easy to navigate app
  • 👍Good value for money
  • 👍Reliable service
  • 👍Affordable plans
  • 👍Helpful customer service
  • 👍Works with T-Mobile phone
  • 👍Clear international calls
  • 👍Unlimited calls to Pakistan
  • 👍Great for international calling
  • 👍Easy billing
  • 👍Great coverage in Mexico
  • 👍User-friendly
  • 👍Unlimited calls to India
  • 👍Unlimited calls to China
  • 👍Fast data speeds
  • 👍Works with old Boost Mobile phone
  • 👍Offers hotspot
  • 👍Convenient for payments
  • 👍Manages account well
  • 👍See usage
  • 👍Good for international and domestic calls
  • 👍Useful for tracking data
  • 👍Buy top-ups anytime
  • 👍Improvement in app over time
  • 👍Easy to change plans
  • 👍Easy to pay bills
  • 👍Works well
  • 👍Good value

Negative things

  • 🐛Very bad customer service
  • 🐛Update ruined service
  • 🐛Cannot pay bill on app
  • 🐛Slow internet service
  • 🐛Terrible service
  • 🐛No data for months
  • 🐛Technician not calling back
  • 🐛Need more data for web
  • 🐛Bad connection
  • 🐛Glitches and unreliable service
  • 🐛Data runs out quickly
  • 🐛App not functioning
  • 🐛Difficult to understand reps
  • 🐛No one speaks English
  • 🐛App is broken
  • 🐛Customer service nonexistent
  • 🐛PIN not working
  • 🐛Nothing functions
  • 🐛App is terrible
  • 🐛App is glitchy
  • 🐛Illegal jailbreaking
  • 🐛No unlimited wifi
  • 🐛Rude overseas reps
  • 🐛Called racial slur
  • 🐛Hung up on
  • 🐛SIM card stuck
  • 🐛Criminal against US
  • 🐛Hacking company
  • 🐛No refunds
  • 🐛Rude and carefree employees
  • 🐛Laugh in face
  • 🐛Drop calls on purpose
  • 🐛Not here to help
  • 🐛Taking US money
  • 🐛Evil rep tried withdrawal
  • 🐛App is useless
  • 🐛Cannot see data amount
  • 🐛Weak top-up options
  • 🐛Data runs out fast
  • 🐛App doesn't show data left
  • 🐛Mad when calling
  • 🐛Selling airplane tickets one way
  • 🐛No signal on AT&T phone
  • 🐛Seems like fraud
  • 🐛Cannot make payments through app
  • 🐛Push notifications inaccurate
  • 🐛App is slow
  • 🐛Cannot view usage
  • 🐛Rude customer service
  • 🐛Complicated
  • 🐛Annoying
  • 🐛Not reliable
  • 🐛Wait for company to open
  • 🐛Cannot make CC payments
  • 🐛App doesn't work
  • 🐛Cannot send verification code
  • 🐛Account info changed
  • 🐛Phone not linked
  • 🐛Cannot register
  • 🐛Unexpected error
  • 🐛Errors out with server session
  • 🐛Unexpected error -999
  • 🐛Access issues
  • 🐛Bad customer service
See all reviews
+1

What's New in MyGenMobile App

2.1.8

October 24, 2026

Save up to 25% with multi-month plans and get an extra 10% off with AutoPay! This update introduces a redesigned plan screen to easily browse multi-month options, view hotspot details on your home dashboard, and a streamlined payment experience, so you can get the most out of your Gen Mobile plan!

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User reviews

Most RecentHighest RatedLowest Rated

Great support service

I had a problem with my phone not working properly and they were so very helpful and considerate to me . I would recommend using them .
IIwishihadalifelol

Response from developer

Hello Iwishihadalifelol, we truly appreciate hearing that you are enjoying our services. Please know that if you ever need assistance, we are here for you and would be more than happy to help!

Anthony Craig

I had a hard time switching my phone to GenMobile initially, but a customer representative by the name of Guillermo Chuta helped me through the entire process and everything is going great with GenMobile. Guillermo Chuta is a amazing employee and customer service representative. He deserves all the recognition and a raise!
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AAJC8895

Response from developer

Hello Anthony, I want to sincerely thank you for taking the time out of your busy schedule to share your valuable feedback with us; it truly means a lot! Our team is dedicated to ensuring that every interaction and experience we provide is as smooth and seamless as possible, and it warms our hearts to know that we have succeeded in meeting your expectations.

Worst

I signed up for this company and did not get a reply on anything. I sent them the proper information that they that they needed and they did not reply back to me with an email or anything about phone when I’m gonna get a phone I wrote customer service. Nothing stay away from the company because they were scam you. I also paid for a phone which they never sent so I just wasted a whole bunch of money on a service. That is no good and lies.
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Tthatsauntsassyroyou

Response from developer

Hi thatsauntsassyroyou. We genuinely empathize with your situation and are truly sorry to hear that you haven't received an update regarding your application and phone. Please know that we are here to support you and will do our utmost to resolve this matter as quickly as we can. To assist you better, feel free to reach out to us by calling 833-528-1380 or through live chat at genmobile.com. We're here to help!

More

It should give you a little more data really upgrade to five G other than that Jim mobile comes through for me all the time with me not having a phone from T-Mobile or AT&T or Verizon my Gen mobile does it for me
EEmarvelous$

Response from developer

Hello, thank you for reaching out to Gen Mobile. We truly appreciate your review, and we are grateful for your recommendations. Your concerns are important to us, and we will certainly take a look at them. If you are experiencing any issues with our service, please let us know how we can help you in any way possible.

Headache

Due to me having a lot of health issues and don’t drive anymore. I realize on my phone. So when you need to use data and you can’t. It cause problems when I have to keep asking people where to get somewhere!
When I send a text message it fails unless I’m home connected to my internet. Tiered of the no help from customer service and gonna look around to see if there’s a better lifeline!!! This one only giving me more reason to need lifeline to call 911
Show more
33Nana!!

Response from developer

Hi there, Thanks for reaching out, and I understand how frustrating it is to deal with data and texting issues, especially when you rely on your phone for health and travel needs. We can help you troubleshoot your service and check your network settings. Because we cannot review account details or troubleshoot through app store reviews, please call us at 1-833-528-1380 or chat with us at genmobile.com, so we can look into this for you. Best, Gen Mobile Care

See 91 more reviews

User experience

🐞

Reported Bugs

20 issues

Debit card expiration date wrong

Bug

App keeps saying expiration date is wrong

Bug

Cannot pay bill on app

Bug

App not functioning

Bug

App is broken

Bug

App is glitchy

Bug

Cannot make payments through app

Bug

Push notifications inaccurate

Bug

App is slow

Bug

Cannot view usage

Bug

Mobile app is not reliable

Bug

Cannot make CC payments

Bug

App doesn't work

Bug

Cannot send verification code

Bug

Account info changed without knowledge

Bug

Cannot register

Bug

Unexpected error when getting verification code

Bug

Errors out with server session

Bug

Unexpected error -999

Bug

App doesn't let me send verification code

Bug
✨

Requested Features

5 requests

More data for web browsing

Feature

Interactive features to earn data

Feature

Dark mode option

Feature

Advanced analytics dashboard

Feature

Ability to earn money for data

Feature

FAQ

What can I do with the MyGenMobile App?

The MyGenMobile App allows you to manage your wireless service with ease. You can check your data usage, make payments for your service, update your current plan, and add extra features or services directly from the app.

Does Gen Mobile offer affordable plans?

Yes, Gen Mobile offers affordable plans designed for every budget. They include features like free unlimited international calling to over 100 destinations on plans $10 and up. You can also bring your own phone or purchase a new one.

Is there a cost to use the MyGenMobile App?

The MyGenMobile App is free to download and use. There are no additional charges for managing your Gen Mobile account through the application.

Can I get discounted wireless service with Gen Mobile?

Gen Mobile provides free or discounted wireless service to eligible households in 41 states. You may be able to save up to $30 on your wireless bill with Lifeline if you qualify for the program.

What if I'm not satisfied with Gen Mobile service?

Gen Mobile offers a 7-day money-back guarantee, allowing you to try their service risk-free. If you are not satisfied within the first 7 days, you can return the service.