MyGenMobile App Reviews: Is It Legit?

Name: MyGenMobile App
Rating: 3.93953 (215 reviews)

MyGenMobile App

Gen Mobile Inc

🔧 Utilities

📊 Productivity

Customer Experience

Positive experience62.5% of reviews

Neutral1.0% of reviews

Negative experience36.5% of reviews

~ Based on 96 written reviews from the US App Store.

What users say about MyGenMobile App

Reviews of MyGenMobile App are mixed: the Utilities app is rated 3.9/5 from 215 App Store ratings. What users like most: great service, fast internet. Top complaints: very bad customer service, update ruined service. Summarized from real user reviews.

Positive things

👍Great service
👍Fast internet
👍Helpful service
👍Free phone service appreciated
👍Great app
👍Easy to navigate app
👍Good value for money
👍Reliable service
👍Affordable plans
👍Helpful customer service
👍Works with T-Mobile phone
👍Clear international calls
👍Unlimited calls to Pakistan
👍Great for international calling
👍Easy billing
👍Great coverage in Mexico
👍User-friendly
👍Unlimited calls to India
👍Unlimited calls to China
👍Fast data speeds
👍Works with old Boost Mobile phone
👍Offers hotspot
👍Convenient for payments
👍Manages account well
👍See usage
👍Good for international and domestic calls
👍Useful for tracking data
👍Buy top-ups anytime
👍Improvement in app over time
👍Easy to change plans
👍Easy to pay bills
👍Works well
👍Good value

Negative things

🐛Very bad customer service
🐛Update ruined service
🐛Cannot pay bill on app
🐛Slow internet service
🐛Terrible service
🐛No data for months
🐛Technician not calling back
🐛Need more data for web
🐛Bad connection
🐛Glitches and unreliable service
🐛Data runs out quickly
🐛App not functioning
🐛Difficult to understand reps
🐛No one speaks English
🐛App is broken
🐛Customer service nonexistent
🐛PIN not working
🐛Nothing functions
🐛App is terrible
🐛App is glitchy
🐛Illegal jailbreaking
🐛No unlimited wifi
🐛Rude overseas reps
🐛Called racial slur
🐛Hung up on
🐛SIM card stuck
🐛Criminal against US
🐛Hacking company
🐛No refunds
🐛Rude and carefree employees
🐛Laugh in face
🐛Drop calls on purpose
🐛Not here to help
🐛Taking US money
🐛Evil rep tried withdrawal
🐛App is useless
🐛Cannot see data amount
🐛Weak top-up options
🐛Data runs out fast
🐛App doesn't show data left
🐛Mad when calling
🐛Selling airplane tickets one way
🐛No signal on AT&T phone
🐛Seems like fraud
🐛Cannot make payments through app
🐛Push notifications inaccurate
🐛App is slow
🐛Cannot view usage
🐛Rude customer service
🐛Complicated
🐛Annoying
🐛Not reliable
🐛Wait for company to open
🐛Cannot make CC payments
🐛App doesn't work
🐛Cannot send verification code
🐛Account info changed
🐛Phone not linked
🐛Cannot register
🐛Unexpected error
🐛Errors out with server session
🐛Unexpected error -999
🐛Access issues
🐛Bad customer service

Is MyGenMobile App Safe?

MyGenMobile App appears mostly safe based on user ratings. AppsHunter Safety Score for MyGenMobile App is 78/100.

This assessment is based on 215 user ratings, with an App Store average of 3.9/5.

Safety Analysis

72.8% of ratings point to a safe experience

3.8% of ratings suggest some concerns

23.5% of ratings point to a risky experience

~ Based on 213 App Store ratings for MyGenMobile App.

Is MyGenMobile App Legit?

MyGenMobile App appears to be a legitimate app. AppsHunter Legitimacy Score for MyGenMobile App is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great support service

I had a problem with my phone not working properly and they were so very helpful and considerate to me . I would recommend using them .

IIwishihadalifelol

2 months ago

Response from developer

Hello Iwishihadalifelol, we truly appreciate hearing that you are enjoying our services. Please know that if you ever need assistance, we are here for you and would be more than happy to help!

Anthony Craig

I had a hard time switching my phone to GenMobile initially, but a customer representative by the name of Guillermo Chuta helped me through the entire process and everything is going great with GenMobile. Guillermo Chuta is a amazing employee and customer service representative. He deserves all the recognition and a raise!

AAJC8895

2 months ago

Response from developer

Hello Anthony, I want to sincerely thank you for taking the time out of your busy schedule to share your valuable feedback with us; it truly means a lot! Our team is dedicated to ensuring that every interaction and experience we provide is as smooth and seamless as possible, and it warms our hearts to know that we have succeeded in meeting your expectations.

Worst

I signed up for this company and did not get a reply on anything. I sent them the proper information that they that they needed and they did not reply back to me with an email or anything about phone when I’m gonna get a phone I wrote customer service. Nothing stay away from the company because they were scam you. I also paid for a phone which they never sent so I just wasted a whole bunch of money on a service. That is no good and lies.

Tthatsauntsassyroyou

2 months ago

Response from developer

Hi thatsauntsassyroyou. We genuinely empathize with your situation and are truly sorry to hear that you haven't received an update regarding your application and phone. Please know that we are here to support you and will do our utmost to resolve this matter as quickly as we can. To assist you better, feel free to reach out to us by calling 833-528-1380 or through live chat at genmobile.com. We're here to help!

It should give you a little more data really upgrade to five G other than that Jim mobile comes through for me all the time with me not having a phone from T-Mobile or AT&T or Verizon my Gen mobile does it for me

EEmarvelous$

2 months ago

Response from developer

Hello, thank you for reaching out to Gen Mobile. We truly appreciate your review, and we are grateful for your recommendations. Your concerns are important to us, and we will certainly take a look at them. If you are experiencing any issues with our service, please let us know how we can help you in any way possible.

Headache

Due to me having a lot of health issues and don’t drive anymore. I realize on my phone. So when you need to use data and you can’t. It cause problems when I have to keep asking people where to get somewhere!
When I send a text message it fails unless I’m home connected to my internet. Tiered of the no help from customer service and gonna look around to see if there’s a better lifeline!!! This one only giving me more reason to need lifeline to call 911

33Nana!!

2 months ago

Response from developer

Hi there, Thanks for reaching out, and I understand how frustrating it is to deal with data and texting issues, especially when you rely on your phone for health and travel needs. We can help you troubleshoot your service and check your network settings. Because we cannot review account details or troubleshoot through app store reviews, please call us at 1-833-528-1380 or chat with us at genmobile.com, so we can look into this for you. Best, Gen Mobile Care

Review

THE BEST

TLTracy Litten

3 months ago

I have gen moble an I never have data

No data never an I have had gen moble 4 months

SShellyC26000

3 months ago

To gen mobile ceo

Very bad phone carrier my unlimited data runs out before due date.I call and try to tell them about they tell me to re pay the pay which is crazy if the bill isn’t due. long story short this is the worst company it does not make any sense if you have unlimited and it doesn’t work the whole month

G(Grant park Tampa (54)

3 months ago

Response from developer

Hi there, thanks for reaching out. We are sorry you had this experience, and we want to look into what might be happening with your service. Because we cannot access or review account details publicly on the App Store, please email us at genmobilecare@dish.com or chat with us at genmobile.com, so we can look into this issue for you. Best, Gen Mobile Care

Bad service

Always a problem with gen mobile internet not working or most time is very slow I’m done

MMorphious21

3 months ago

Needs drastic improvement

If you received a phone and line issued by the government then the app itself should notify you if you didn’t make a call yet once a month, I don’t understand why would that be difficult to implement, just simply a warning feature.

ACAlonzo Cook

4 months ago

Response from developer

Hello Alonzo, we truly empathize with the frustration you're feeling regarding the non-usage notifications. It's understandable to be concerned when things don't work as expected. We want to assist you in figuring out why you're not receiving these notifications, so please reach out to customer care for support. Together, we can work towards a resolution that brings you peace of mind.

Thumbs up

Great customer service and support.

S7stick 77

4 months ago

Horrible service

Nothing fast or good about this service it’s very very horrible and customer service sucks so not get this service u have a better chance with air talk wireless service cause gen mobile is horrible

EEmghuwb

4 months ago

Very bad customer service

I have a network problem and I asked for swap my network to t mobile agent asked me remove eSIM from phone and he reactivated with t mobile network I did it and he’s left the chat in middle after that I can talk with 6 7 agents and after 5hr of conversation we re add my eSIM

GGurcali916

5 months ago

Great service

Fast internet great service and customer service is A1

EEmghuwb

5 months ago

Good service

Helpful, awesome services

MMr.GetDoughBandz

5 months ago

Review summary

Thank you Gen-Mobile I appreciate the free phone service it has been by far oh so very helpful especially if and/or when hard times unexpectedly come about and/or like for an example if finances aren’t doing so well & I’ve already got this that & the third in bills too pay out I appreciate as well as love the fact I don’t have too no longer worry about making sure too keep the amount of my phone bill too the side so the bill money is there upon the date the phone bills due. Yet with Gen-Mobile I don’t have a phone bill so I don’t have too worry about setting anything too the side too take care of this that or whatever! It’s a damn good feeling not having too worry about a monthly phone bill payment anymore all thanks too Gen-Mobile!

SShell’z91

5 months ago

Update ruined my service

I can no longer use my debit card to pay my bill on the app it keeps saying that my expiration date is wrong and I’ve typed everything out correctly numerous times and even restarted and reopened the app I need to pay add data to my plan and I can not

S2Soup Nazi 23

5 months ago