Very bad customer service
I have a network problem and I asked for swap my network to t mobile agent asked me remove eSIM from phone and he reactivated with t mobile network I did it and he’s left the chat in middle after that I can talk with 6 7 agents and after 5hr of conversation we re add my eSIM
Great service
Fast internet great service and customer service is A1
Good service
Helpful, awesome services
Review summary
Thank you Gen-Mobile I appreciate the free phone service it has been by far oh so very helpful especially if and/or when hard times unexpectedly come about and/or like for an example if finances aren’t doing so well & I’ve already got this that & the third in bills too pay out I appreciate as well as love the fact I don’t have too no longer worry about making sure too keep the amount of my phone bill too the side so the bill money is there upon the date the phone bills due. Yet with Gen-Mobile I don’t have a phone bill so I don’t have too worry about setting anything too the side too take care of this that or whatever! It’s a damn good feeling not having too worry about a monthly phone bill payment anymore all thanks too Gen-Mobile!
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Update ruined my service
I can no longer use my debit card to pay my bill on the app it keeps saying that my expiration date is wrong and I’ve typed everything out correctly numerous times and even restarted and reopened the app I need to pay add data to my plan and I can not
Slow
Internet service is terrible
Thanks
Great app thanks for making it
My baby connected me
Dubbbb
Awesome
Great
⭐️
Started from the bottom now I’m here 😁
Terrible Lifeline service company!
I've had your service for 7 mos and for 5 of those months I've been without my 11G of Data!!
When calling customer support multiple times they ran me through the same reset network each and every time and when I told them I've already done this multiple times with no change and continued to have 0 data, they then told me each time that a technician would be calling me within 48 hours. After the first 2 times of getting no call at all and even going to the extent of calling back any numbers I didn't recognize only to have none of them being from Gen are! I continued to try to get help with my issue but still haven't recieved a return call from technical support and still without any data, I'm left to search for a different lifeline company that cares about their customers!
This is just not right of any company!!
When calling customer support multiple times they ran me through the same reset network each and every time and when I told them I've already done this multiple times with no change and continued to have 0 data, they then told me each time that a technician would be calling me within 48 hours. After the first 2 times of getting no call at all and even going to the extent of calling back any numbers I didn't recognize only to have none of them being from Gen are! I continued to try to get help with my issue but still haven't recieved a return call from technical support and still without any data, I'm left to search for a different lifeline company that cares about their customers!
This is just not right of any company!!
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Five stars
Great phone carrier I enjoy the service I had no problems
Awesome
Awesome
Can basically talk an text
Need more data to surf the web
A. J. Gagliardi
Very good service.
Service
I love the phone Service Gen Mobile keep up the work I highly recommend the app it shows everything you you need to know and it keeps you up to date
Nice app till now, 1st time using
I’m a customer for almost 1 year, can’t complain of the service, and the app I never used until I downloaded today and it seems nice
My review
App work great and the service isn’t bad either
Easy To Navigate
I like the app very much and it’s one of the best phone apps I’ve ever used!
Grateful
I’m super grateful for this lifeline! Thank you!
