Double identification doesn’t work
The app is supposed to provide a double identification when connecting on Henner.com on the web. It doesn’t work.
The rest of the application is fine
The rest of the application is fine
Response from developer
Hello JB the winemaker, Thank you for informing us of the problem. We have taken your remark into account and kindly ask you to contact us by email at the following address app@henner.com in order to assist you and better understand your situation. Best regards, the Henner team
identifying reimbursement claims
once a reimbursement claim is filed through the app, it’s impossible to identify it - the original submission is unaccessible and the way the app labels the claims has no reference to the title or file name of the original claim. this makes it nigh impossible to provide additional documents when needed.
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Account malfunctions and non-responsive staff
I have attemoted to get pre-approval for form aproved for too long, still uncussesfully. Furhermore, even thow I HAVE submitted supporting documents for a reimbursemebt claim, the message keeps being on the platform and I don’t know what else to do (I also alerted henner of this). In addition, when I try to connect from my computer it requests approval from phone which I approve but nothing happens (including as I write this), making management of my account and the submission of my claims unnecessairly difficult. Please fix this.
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Response from developer
Hello, Thank you for informing us of the problem. We have taken your remark into account and kindly ask you to contact us by email at the following address app@henner.com in order to assist you and better understand your situation. Best regards, the Henner Team
Very slow app
Very slow + lot of bugs for anything you wanna do with it
Response from developer
Hello Fred Louis V, Thank you for your precious feedback. We have taken note of your suggestions for improvement and remain at your disposal. Best regards, the Henner team
Very frustrating
I am trying to setup my account online but I have hit a very frustrating road block.
When I try to sign-in, the website prompts me to approve the connection on my phone via the app.
When I procede to attempt the double identification, the app keeps signing me out immediately. Not giving me time to complete the double authentication process.
When I try to sign-in, the website prompts me to approve the connection on my phone via the app.
When I procede to attempt the double identification, the app keeps signing me out immediately. Not giving me time to complete the double authentication process.
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When submitting a claim asks me for a country then it does not provide a list nor I can write it
Thus I cannot submit my claim!
Unreliable
Unfortunately not reliable at all. Never able to enter reimbursements because there is a glitch.
User experience is not good.
Do the developers realise that when there is a request for supporting documents there is no way to identify which claim it is - other than the $ amount of the claim. During submissions I have to label the claim, label the attachments, name the claimant, upload attachments. And absolutely none of this is visible when Henner come back requesting more supporting documentation. How do I know which claim you are referring to? It could be so much easier…….
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Awful. Cannot recommend.
Does not support native iOS password manager. Excruciating load times. User-hostile interface. (Perfect example: a search form for care providers that has more than one required field and a “clear” button in the default position where the “search” button would be on any app not designed by a committee of imbeciles.) This is clearly a project coded by a third party and managed by people who don’t bother to use the app.
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Ability to log in
At least 40% of the time when I try to login it tells me “an error has occurred, please try again later.” I often attempt 2-6 times knowing there’s a chance it might log me in eventually. Otherwise, I try again a few hours later. Very frustrating when you just want to get something submitted. I’ve reported this several times, but I continued to happen. For years.
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Good but
Very useful but need to remove old requests
Unless
Cannot log in app tells me to log in to henner+, then henner+ tells me to log in to my henner cannot submit expense claims
Not efficient
Complicated, notifications don’t show even when on, they don’t reply except to tell they will reply
Improvements required and unlock claim fields
Claim currently locked because country field does not work
Application starts takes ages to open (when it works… about 2 out of 3 times depending on days)
Access to claims and reports not available when additional information is requested and therefore cannot access to the initial claim details
Still asking for « paper copies » whereas most practitioners / doctors / hospitals now only do pdf invoicing by emails! But you re still required to print and send a paper copy across the world (may get lost or take 2/3 months ) to arrive and get processed. That’s not great especially when those relates to big amounts and you can stay short for prolonged period because direct invoicing agreement is taking months, and when agreed land in some issues (had a case where money got transferred to wrong entity and it took 9 months to resolve - although not related to the app directly)
Else working ok
Application starts takes ages to open (when it works… about 2 out of 3 times depending on days)
Access to claims and reports not available when additional information is requested and therefore cannot access to the initial claim details
Still asking for « paper copies » whereas most practitioners / doctors / hospitals now only do pdf invoicing by emails! But you re still required to print and send a paper copy across the world (may get lost or take 2/3 months ) to arrive and get processed. That’s not great especially when those relates to big amounts and you can stay short for prolonged period because direct invoicing agreement is taking months, and when agreed land in some issues (had a case where money got transferred to wrong entity and it took 9 months to resolve - although not related to the app directly)
Else working ok
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This company is a criminal organization
They don’t process claims in their own posted timeline, can’t keep track of EOBs, can’t fix problems on the phone. App is buggy and doesn’t work most of the time when I use it. Terrible.
Technical Problems
Hi. I’ve tried to fill my bank account, but every time shows to me “technical error “ . Why? I need a little help here, please?
The app contains many bugs
It is not working after the last update... It crashes directly when I try to launch it.
Terrible app and terrible service
The app is unusable and even if you can get it to work the service provided by Henner is almost useless. Just hoping that I never get seriously ill
Does not work
Can it log in; it crashes!
Bugs
There are still many bugs need to be fixed. This version prevent sending e-claim with a message stated that there is a technical issue.
