Double identification doesn’t work
The app is supposed to provide a double identification when connecting on Henner.com on the web. It doesn’t work.
The rest of the application is fine
The rest of the application is fine
identifying reimbursement claims
once a reimbursement claim is filed through the app, it’s impossible to identify it - the original submission is unaccessible and the way the app labels the claims has no reference to the title or file name of the original claim. this makes it nigh impossible to provide additional documents when needed.
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Account malfunctions and non-responsive staff
I have attemoted to get pre-approval for form aproved for too long, still uncussesfully. Furhermore, even thow I HAVE submitted supporting documents for a reimbursemebt claim, the message keeps being on the platform and I don’t know what else to do (I also alerted henner of this). In addition, when I try to connect from my computer it requests approval from phone which I approve but nothing happens (including as I write this), making management of my account and the submission of my claims unnecessairly difficult. Please fix this.
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Very slow app
Very slow + lot of bugs for anything you wanna do with it
Very frustrating
I am trying to setup my account online but I have hit a very frustrating road block.
When I try to sign-in, the website prompts me to approve the connection on my phone via the app.
When I procede to attempt the double identification, the app keeps signing me out immediately. Not giving me time to complete the double authentication process.
When I try to sign-in, the website prompts me to approve the connection on my phone via the app.
When I procede to attempt the double identification, the app keeps signing me out immediately. Not giving me time to complete the double authentication process.
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