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myHenner

myHenner

by Henner Group

675 ratings
40 reviews
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • March 6, 2017
  • July 22, 2026

Features

Developer

Henner Group
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myHenner screenshot #7 for iPhone
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About

Manage your health insurance policy and procedures with ease. Access your HennerPass offline, request reimbursements with photo uploads, and track your requests in real-time. Get policy details, submit agreements, and chat with client services securely.

✓Offline HennerPass access
✓Reimbursement requests with photos
✓Real-time request tracking
✓Policy details and documents
✓Pre-hospital agreement requests
✓Secure client service chat
✓Find healthcare professionals
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What users say

Summarized from real user reviews of myHenner. Based on 675 reviews and a 4.6/5 average, it highlights the 2 positives and 12 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • ✅Core functionality works when operational
  • 📱Useful for managing reimbursement claims overall

Negative things

  • 🐛Frequent crashes and app instability
  • ⏱️Extremely slow load times
  • 🔐Double authentication/login process fails repeatedly
  • 🔄Persistent login errors occurring for years
  • 📋Poor claim identification and tracking system
  • ❌Country field non-functional, locks claims
  • 🚫Cannot access claim details when additional documents requested
  • 📱Incompatible with native iOS password managers
  • 🎯Confusing and user-hostile interface design
  • 🔔Notifications don't work properly
  • 💬Unresponsive customer support
  • 📝Requires outdated paper document submissions
See all reviews

What's New in myHenner

6.0.1

July 22, 2026

This new version includes the following new features: - Application improvements As always, feel free to share your feedback and suggestions with us here app@henner.com. With your help, the mobile app will continue to evolve and better meet your needs

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User reviews

Most RecentHighest RatedLowest Rated

Connection Impossible

Impossible de se connecter aujourd’hui. Erreur: « Your session has expired, please log in again… ». Impossible de se reconnecter
Usul29400Usul29400

Response from developer

Hello Usul29400, We have taken your remark into account and kindly ask you to contact us by email at the following address app@henner.com in order to assist you and better understand your situation. Best regards, the Henner team

Utilisation simple et rapide

Très simple à utiliser et pratique
Nat6697Nat6697

Response from developer

Bonjour, Nous sommes ravis que notre application vous apporte entière satisfaction.  Bien à vous, l'équipe Henner

Inutile

Le téléchargement de la carte ne fonctionne pas
stan______stan______

Response from developer

Bonjour Stan, Merci d’avoir pris le temps de nous écrire. Nous prenons en compte votre remarque et nous vous invitons à nous contacter par email à l’adresse suivante appli@henner.fr afin de vous accompagner dans vos démarches et de mieux comprendre votre situation. Bien à vous, l'équipe Henner

Très fonctionnel

Ergonomie - simplicité
noux2000noux2000

Response from developer

Bonjour Noux, Merci pour votre précieux retour. Nous sommes heureux de constater que l’application Henner + est à la hauteur de vos attentes. Bien à vous, l'équipe Henner

Sortir

Je ne peux pas sortir de l’app
Eliane PauEliane Pau

Response from developer

Bonjour Eliane, Nous prenons en compte votre remarque et nous vous invitons à nous contacter par email à l’adresse suivante appli@henner.fr afin de vous accompagner dans vos démarches et de mieux comprendre votre situation. Merci d’avoir pris le temps de nous écrire. Bien à vous, l'équipe Henner

See 35 more reviews

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User experience

🐞

Reported Bugs

10 issues

Double identification not working on web connection

Bug

Double authentication signs user out immediately

Bug

Login error message appears 40% of the time

Bug

Country field in claim submission non-functional

Bug

App crashes on launch after updates

Bug

Technical errors when filling bank account information

Bug

Cannot submit e-claims due to technical issues

Bug

Phone approval for computer login doesn't complete

Bug

Search form for care providers has non-functional clear button

Bug

Circular login loop between app and Henner+ website

Bug
✨

Requested Features

8 requests

Improved claim identification and labeling system visible to support staff

Feature

Remove or archive old requests from view

Feature

Better notification system

Feature

Support for digital document submissions instead of paper copies

Feature

Ability to access original claim details when additional documents are requested

Feature

Improved iOS password manager compatibility

Feature

Clearer interface design with better button placement

Feature

Functional country selection dropdown field

Feature

FAQ

What does the myHenner app do?

The myHenner app is designed to simplify health insurance management for Henner insured members abroad. It allows users to access their HennerPass offline, request reimbursements by uploading invoices, track the status of their requests, and view their policy details and coverage.

What are the key features of the myHenner app?

Key features include offline access to your HennerPass, the ability to submit reimbursement requests with photos of invoices, real-time tracking of all your requests, access to policy details and documents, submission of pre-hospital agreement requests, and a secure chat function to connect with client services.

Is the myHenner app free to use?

Yes, the myHenner app is available for free. Based on the provided information, there are no in-app purchases or advertisements mentioned, and the monetization model is listed as 'free'.

Who is the myHenner app intended for?

This app is specifically designed for individuals who are insured by Henner and are currently living or traveling abroad. It serves as a daily partner to help them manage their health procedures and policy autonomously.

Can I find healthcare providers through the myHenner app?

Yes, the app allows you to find healthcare professionals worldwide. You can also benefit from preferential rates through the Henner healthcare network, depending on your policy's eligibility conditions.