Terrible App
This app is garbage. Can we get an app that is not circa 1998
Nothing Works
This app does nothing. Tried to access my medical ID card, only to be told it couldn’t load. Nothing else worked for me, couldn’t search to find a provider either. Useless.
Cannot upload any files
I cannot upload claims using app or even on actual website. It’s super frustrating when it’s multiple claims ( it’s a lot of money) and I cannot be reimbursed quickly. I mailed in the superbills and still haven’t been reimbursed. It’d be nice if this would get fixed.
Never works
Just swirls and swirls only shows I have a plan. Can’t look up docs or find a doctor it just spins. Waste of space on my phone.
Not mobile friendly - so what’s the point?
You cannot read the EOBs. You cannot scroll the page to understand what you are looking at in the claims section. EOBs do not open. The only thing I use this for is to see my deductible status and I can barely do that. Do better.
Terrible company
HealthNow is a management company for self-insured plans, basically your employer doesn’t have insurance and are themselves paying for your medical costs. It’s a terrible company. I am not commenting on the app (which should not be on the AppStore as it is nothing more than a website) but the customer service is pathetic. As Michigan resident, every insurance company is required by law to provide a letter confirming if my plan is qualified or not for the purposes of auto accident coverage. HealthNow representatives confirmed to me every day, for two months, that I will get a letter “today”. Needless to say, such letter never arrived. I suffered $500 worth of damages due to HealthNow negligence. If your employer has selected HealthNow, do yourself a favor and shop for real insurance on the marketplace, you will thank me later.
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Much like the company the app has a lot issues
The app is clunky and does not do what is expected. The find doctor button doesn’t work and isn’t settled for the app but for a desktop use. Use the desktop, less issues.
Horrible app
This all is one of the worst. Each time I open it I have to log in! How about facial recognition?
I can get my insurance card but can’t save it to my phones wallet which makes it a pain to use.
I think my other issue is about slow claims processing but that could be them, not the app.
I can get my insurance card but can’t save it to my phones wallet which makes it a pain to use.
I think my other issue is about slow claims processing but that could be them, not the app.
