Awesome help
Thanks Stephanie for helping out today with loop login issue. I really appreciate your patience .
Thanks again
Thanks again
Date adding needs work
You need to work on the ability to add dates it keeps resetting in the middle of trying to get to the correct date.
Necessity for Medical
Definitely enjoy the product. A one time fee would be nicer for accessing many of the functions. An App in Garmin and or link with Fitbit would enhance product
Really great but
My medication doses keep disappearing. Would also be helpful if there were links to each section so first responders can quickly scroll to the information they need.
Doesn’t Work
I can’t get the promo for my Pin and ID to work at all.
First Thoughts
Entering or importing data is fairly straightforward. Need to have a print and an export feature for lists, e.g. Medications, physicians and illnesses. Also needs a Save feature for lists.
Med
Shoukd have place to list med
Good App
I found the entering of my meds and supplements to be quite taxing on my old brain until I had entered about half of the long list of Daily and As Needed List. Then I found my rhythm and finished the list - not quickly, at least smoothly. Overall I think the app is good and will be helpful later. Thank you!
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Dates
Selecting dates could use a dial or scroll type parameter
Difficulties Updating Docs
I really appreciate the usability of this system but have been having trouble updating my stores documents. It keeps throwing up error messages. Haven’t had that issue before so I don’t know what changed.
Some issues
Love the app
The only issue I have is there are too many choices in the disease area . I can find issues close to mine but not exactly so had to resort to use the OTHER option which is not as good
The choices seem to geared more toward medical professionals and not the patients ,who are the ones filling it out
The only issue I have is there are too many choices in the disease area . I can find issues close to mine but not exactly so had to resort to use the OTHER option which is not as good
The choices seem to geared more toward medical professionals and not the patients ,who are the ones filling it out
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False Information
We purchased the lifetime MASA package & got sleeves. I input all of our info including contacts & meds. We were told this info is for our lifetime & now you are wanting to charge a monthly fee! That’s not right!!
Would not recommend at this point.
I was hopeful that this would work for me. I purchased a key fob and 2 wrist watch bands. After downloading the app, I discovered that you have access to all of the pertinent info, I need to pay for the subscription. That is completely RIDICULOUS. Also, it takes forever to input meds and diagnoses. If you have multiple autoimmune conditions be prepared that you are going to have to list most as *other* due to their drop down menu and database being limited.
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Bugs need to be fixed
Bugs need to be fixed. Was told it may be several weeks. Need medication list and use and pay for subscription and now medications are showing up as other with no names of previously submitted info.
App Not Working As Expected
The app does not sync to my Apple Health app. If not fixed I would like a refund of my annual subscription.
Not impressed
Useless no way to retrieve accidentally deleted files
Essential Features now a Repeating Cost
I've been using this app for years now because it's impossible to fit my medical alert needs on a bracelet. It's been a fairly intuitive system; however, one of the key features I rely on, MEDICATIONS, was recently put behind a yearly fee.
This, along with communicating medical conditions, is the primary function of a medical alert bracelet. Putting it on the other side of a yearly fee /on top of/ the expense of getting the alert system set up? That's betraying the customers that came to you to avoid having that constant pocket drain. I have been recommending you for years, but now I will be getting out of this money drain before it bleeds me dry.
This, along with communicating medical conditions, is the primary function of a medical alert bracelet. Putting it on the other side of a yearly fee /on top of/ the expense of getting the alert system set up? That's betraying the customers that came to you to avoid having that constant pocket drain. I have been recommending you for years, but now I will be getting out of this money drain before it bleeds me dry.
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Miss the vital parts now only available for paid subscription
I think it was dangerous for you to remove the medications list from the free profile. Allowing med providers to see diagnoses but not the meds typically used to treat them is a potentially dangerous practice, especially if the patient is non-responsive or non-verbal. You should be ashamed of yourself. You’ve gone from supporting persons with serious health problems to only concerned about making the almighty dollar. Yet, another part of the broken healthcare system that can have devastating effects.
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Unable to update info
Unable to update medical information. Scanner reads ID & PIN #s but displays error message saying the band is invalid.
Doesn’t sync with Apple Health
Support response time is slow and two weeks later, I’m no closer to properly utilizing this service. I’ve gone around with Support, now they want to escalate it to engineers. I’m an IT engineer myself with a brand new iPhone 17 Pro Max on iOS 26. The product should work as intended, not be an exercise in frustration for the end user.
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