MyKey+

MyKey+

Boldly Moving Our City Forward

12 ratings
5 reviews
Free

Details

Released
July 1, 2026
Updated
November 2, 2026

Features

MyKey+ screenshot #1 for iPhone
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MyKey+ screenshot #5 for iPhone
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About

This app allows riders to conveniently pay for public transit fares using a mobile QR code. Users can manage their accounts, add funds, check balances, and set up auto-reloads. It also offers trip planning and direct messaging with customer service.

✓Mobile fare payment via QR code
✓Add value to fare accounts
✓Check account balances
✓Transfer funds between app and card
✓Set up auto-reload
✓Trip planning integration
✓Customer service messaging
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What's New in MyKey+

8.6.79

November 2, 2026

Minor fixes and enhancements

User reviews

Terrible

This app has been a nightmare. The instructions on the website do not match the app. Nothing is intuitive - things that should be core functionality are needlessly complex. Advertised features like family account linking are seemingly impossible. Garbage app.

Generally an improvement

This app works a lot better than the original version. My only complaint is that you can’t look through your transaction history. The original MyKey app would tell when and which bus you tapped your card on, so I could check if something was wrong or if I’d hit the fare cap. I’m really just waiting for the tap to pay to be available.
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Thanks!

Love! Easy to use!

Funds won’t transfer over

I have about a 100 in funds on the MyKey app; this new one required i make a new account and my balance was at 0. I’ll stick with the original

Low balance

Keeps saying low balance (on the bus) when I use the last 2.75 on my account and the bus drivers keep pressing me like i didn’t pay n then I gotta show them that I paid. On the bus it should just say approved not (valid, low balance) it’s confusing n i don’t wanna have to keep defending myself like i don’t pay when I been riding the bus system in indy for over two years now with only two times I’ve had to ask for a Curtesy ride. Terrible, I like some of the new features but bus drivers treating me like I ain’t got money is crazy while there’s bums that ride for free everyday.
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Developer apps

FAQ

How do I pay my IndyGo bus fare with MyKey+?

You can pay your fare by scanning the mobile app QR code on a MyKey fare validator on any local bus or at a BRT station platform. You can also use a physical MyKey card by tapping it on the validator.

Can I add money to my MyKey+ account?

Yes, you can add value to your MyKey account or card using a credit or debit card directly within the app. You can also manage and reload physical MyKey cards purchased at transit centers or BRT stations.

What is fare capping with MyKey+?

MyKey+ automatically applies daily and weekly fare capping. You will never pay more than $6 per day ($3 for reduced fare) or $24.75 per week ($12.15 for reduced fare) for your rides.

Does MyKey+ offer trip planning?

Yes, the app integrates with IndyGo's online trip planner, allowing you to plan your journeys directly through the application.

Can I link my MyKey+ account to family or friends?

Yes, you can link your account to a family member or friend's account. This allows them to manage your fare media balance, providing a convenient way to share or assist with transit payments.

How often is MyKey+ updated?

The latest version of MyKey+ is 8.6.79, which was last updated on November 2, 2026. Updates typically occur to improve features and performance.

What devices support MyKey+?

MyKey+ is currently supported on iPhone and iPod devices. The app is rated for ages 4 and up.

Can I contact customer service through MyKey+?

Yes, you can send messages directly to IndyGo Customer Service through the MyKey+ app. This provides a convenient channel for inquiries and support.