Redirect Hell
You’ll sign in. You’ll see a menu of allllll the possibilities. (So many!) You’ll click on one, maybe curious, maybe to find a new dentist. You’ll be redirected to a webpage where you have to sign in. So you sign in. Again. Ooh, look a menu! So you click on one of the options. You’ll be redirected to another webpage where you’ll have to. Sign. In. Again. 12 pages in, you’ll realize you need to go back to the app. Which has timed out, so you’ll need to log. In. Again.
SoO mAnY pOsSiBiLiTiEs!
Burn it down. Fire the coders. Give broken crayons to feral marmots. They’ll come up with something better than this bullshh- garbage.
SoO mAnY pOsSiBiLiTiEs!
Burn it down. Fire the coders. Give broken crayons to feral marmots. They’ll come up with something better than this bullshh- garbage.
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Great app.
So far so good I like the app. Very user friendly.
Fast&Furious
I had a problem with part of my demographics being entered wrong in the system. I messaged LABlue through the portal after hours and it was promptly taken care of the next business day. Thank you for the quick response.
Love it
Very easy to use.
Site not working
Trying to look at statements and the app just sits. I have full WiFi from Starlink and at odds as why it is not working.
What’s the point of the app
I have to be redirected to external links outside the app which renders this app pretty useless.
Easy and all my information
Everything in all from card and what covered. How much is copay and pay bills easy is great.
Messages
I sent a message to ask question about prescriptions. It’s been six days and still no reply.
Access option
It is very difficult to get full access to your loved ones information. In order to do this, I had to log out of my account and log into theirs rather than getting full access which is what we tried do in the first place. The option to give full access to your loved one is not available. This certainly needs to change, especially when adults being cared for, can’t take care of themselves! I would rather have the easier availability of access on adding them to my account when they have approved the authorization.
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Profile missing
My husband and both boys have profiles but for some reason I do not???
Insurance Coverage Access
It’s a nice feature to have this access available to easily compare what’s been claimed and what’s been paid. The mobile app makes it very user friendly.
JMJR
This app has been a one stop shop for me. It has improved over time and offers a wide range of access to my information when I need it. Thanks to its easy navigation, I discovered links to benefits that I didn’t realize were available through my account.
Great App!
This app is smooth and has a lot of information easily accessible. The layout, typefaces and usability are first class. Thank you!
Email notifications
I received an email notification that there was a cheaper med option for me. Email says see options but can’t find it on the app
Awesome
Very easy to use
Love this
I absolutely love checking everything in this app
Deductible
Deductible too high.cant use insurance
Medication
I’m unable to find information on medication that I’m taking and can’t find anything about how to find out if it’s covered. It’s frustrating having to keep searching and coming up empty.
Negative 5 stars
I need diabetic meds. Yall say 90 % cost coverage on prescription but I was told today my diabetic meds are 1100$ with yall covering only $500. So I guess I’ll die over your greed. Thanks a lot …..
Very difficult
I can’t see my family information. Hold times to try to get help over the phone are ridiculous. Very frustrating situation
