Way overly complicated!
This app is so overly complicated and the simplest things are impossible to find or accomplish. Try to message your provider or respond to them, good luck figuring that out (it can be done, but it takes 10 minutes every time to stumble upon it). Just look at how many option are in the menu button (~40). Good luck choosing. The right one.
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Terrible UI
The app is confusing, difficult to navigate and so complex that sending a message is almost impossible. Getting in touch with your doctor seems like a privilege since they have 3 days to reapond. It’s a great gatekeeper to the care we pay for.
Communicating with care team
Recent changes have made it difficult to ask simple follow-up questions and requests for prescriptions. Previously patients were able to communicate with a provider to ask a question and get a response now the only option is to request an evisit which requires answering questions that don’t apply.
Pleased
Had my first virtual visit this week and had no problem at all. Had my youngest daughter with me as backup on the tech stuff. I just followed the directions sent with the e-checkin and connected with radiology and Dr came on after about a 2 minute wait. Was concerned because not a tech person at all and computers intimidate me, but I was very pleased with the connection, visit, and Doctor.
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No notification of appts or msgs
As long as I remember to keep checking for updates, it’s great but I don’t remember to look everyday.
