Best staff ever nurses and doctors š
I love this small quaint hospital more than the huge one on Cedar crest with some not so nice staff the last time I was thereā¦..
Needs improvement regarding two-way communication
Unfortunately, when a patient is in the hospital and the caregiver needs to communicate with the caregiving team, itās not possible. You get a message saying, if you have any questions type them here and the page says unable to process communication. You also need an email box for process improvement suggestions. Iāve been through hell with having two parents in this hospital. Thereās no one to talk to case managers are inept. They tell you one thing and do another. Iāve just had horrible experiences since thereās no way to communicate. iāve sat and waited eight hours in the hospital to speak to a doctor when my mother was in the trauma unit no one showed up. She sat there for four days with a broken leg and no one help her but Iām sure we would charge for it. doesnāt upper management want to know whatās going on?
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Blessings
Great care with the heart
Easy and Time Saver
Love the portal and app. Makes life so much easier for a working person. I have been able to message and get answers more efficiently than taking time to call someone. I love the paperless appointment follow ups and information. Overall, great!
Fantastic Pediatric Care
Bernadette at the front desk is so kind and welcoming, always helps out with forms and insurance as needed. Nurse Megan is so sweet and genuinely cares about the patients. Sheās such a pro at shots, too. Always calm, quick and comforting to my little ones. Dr. Adumala is fantastic! He is always willing to take the time to listen to my concerns and always makes sure the patient and mom are comfortable with every part of the check up. I love this practice!
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95% helpful
I like that I can easily look up my test results and my appointments, no matter where I am. I like that I can also schedule appointments on my phone. I donāt like that item show up, needing to be accomplished, that Iāve already been accomplished and I canāt get rid of them. I like to have everything lined up neatly, so that I know what I need to do. Especially when it comes to my healthcare. I donāt need random information out there confusing me. And I donāt need the additional task of having to call my doctor to have the problem corrected online. Additionally, I am sure that the workers at the clinic donāt enjoy when I call and ask them to correct it because they have better things to do. That is why it is a four star review instead of a five.
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Guess i have to stick to the internet
I just put all of my information in multiple time and it does nothing. Doesnāt tell me why. It just does nothing.
Technology issues
Wonāt allow photo uploads for new insurance and canāt we-check in without this step. Unless you prepay in full. Getting live responses is impossible. Most likely 48 hours.
Difficult to use
Trying to message my Doctor and there is no way to find a way to contact her.
LVHN ROCKS!
Great staff!!! Very warm energy and wonderful atmosphere! Completely professional with a personal approach that makes you feel at home. From the receptionist to the therapist, all the way down to the doctors and nursesā¦ theyāre all awesome!
Avoid this location
Went to ER with chest tightness, pain, trouble breathing and having woken up with elevated BP. Was referred there by my cardiologist because I had a heart attack a month ago. They did multiple tests and after 3 hours just told me to go home with no further instructions. I could see my test results as they came in via the LVHN app. And although they claimed everything ālooked greatā I could see that at least 2 tests showed issues that were not addressed and they never got results from a second blood test they needed to draw before discharging me. My vitals machine showed abnormalities several times causing the alarm to sound and not once did anyone come in to check. The doctor I saw more or less stumbled over his words when I asked about multiple issues and just said āgo to your cardiologistā. Well sir, my cardiologist told me to go to the ER! I left with the same symptoms I came in with and no answers. A nurse suggested consulting a pulmonologistā¦ well maāam Iām here now, in a HOSPITAL, maybe have one come see me? Can I point out that I HAD a heart attack a month ago and my concerns are legit. My EKG and chest X-ray had abnormalities but they were not āconcerning enoughā to address apparently. Being told āyouāre only 45ā on multiple occasions as a reason to write off my symptoms is not acceptable. Real human concern instead of āby the textbookā diagnosis does not exist in this hospital system. True negligence.
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Excelente
Muy Ćŗtil esta aplicaciĆ³n, me ha ayudado muchĆsimo gracias.šš»
MRI
Terrible music way to loud tried yelling for someone so they could turn it down no one was ever their , never gave me a call bell incase I need them & yes I need them when I was done I said something to the guy & he said I didnāt think you needed it who is he to know what I need. Never made sure I was ok while doing MRI I would highly suggest to go somewhere else.
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EPIC system commentary
Iām a huge supporter of the EPIC system, it includes the patient in his health care process and provides excellent access to oneās personal dataā¦however as caregiver to a spouse of a 56 year marriage there were some important issuesā¦1) the EPIC IT gatekeepers made it extremely difficult to access info on my spouse and were insensitive to my needs at a critical time, 2) the instant that my spouse passed, access to her EPIC file was terminatedā¦this was problematic, since it interfered with my familyās healing processā¦an unexpected and rapid loss was made so much more complicated to absorbā¦Iām sure itās done for legal reasons, but in so doing the familyās pain of loss is greatly amplifiedā¦NOT GOOD!
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Entire team
From the moment I was transported to LVHN Hospital I received excellent care. Everyone was kind and very helpful at all times.
Thank you!
Thank you!
I pain in my toe
The Dr was very helpful and kind I absolutely love this hospital
Super Helpful
Really easy to use and it offers great conveniences, like check-in and appointment rescheduling, that save so much time at in-person appointments.
Messages
I needed paperwork signed for me to return to work and am getting no where and my messages do not get answered
Non functional
I get a notification that I have paperwork, notes, messages and try to open them and I get a ātechnical errorā. Iām not getting my information because the app is not working. I have verified it is updated as well as my device.
Dr. Baba
Dr. Baba is one of my best doctors I had. I hope he is around forever to take care of me. He is really concern about all your health needs. He goes above and beyond to get the help you need. Awesome doctor!!!!
