Review
Dr Whitehouse
Much easier
A much more organized way to keep track of your family's medical information and appointments
Mercy is a joke
I have questions about my medical care and cannot get to a live person who can actually help me. I have spent hours on the phone on hold, being transferred from person to person. The phone menus don’t offer the options I need and this app isn’t offering me the help I need either. There is no option to send a message to my provider that they will read immediately and every time I call their office I wait on hold for over 30 minutes then can’t keep waiting. Do I just need to drive to my doctor’s office to get my questions answered???
Show more
Review
I’m not 100% ok with this “thing” I sent a reply and it now has stopped all further text messages. Please re start my text messages
My mercy
Easy to use get my results quickly.
Easy Portal
This Mercy Portal is so easy to use n much more convenient communicating with your doctors. About many things. Better than phone calls back-and-forth!
Online App
I really like the Mercy app pretty easy to navigate on
Have mercy
A quick and easy way to connect to my providers.
Horrible
Horrible, no other words can explain how broken this system is, and Mercy only makes it worse. Stay away!!
Taking the care out of healthcare
Got a procedure scheduled? The app will tell you what time it starts, but has zero info about what time you’re supposed to arrive. And instead of getting a phone call reminder they will send you dozens of texts and push notifications with no information. They are more concerned about collecting payment a week prior to your appointment. Trying to figure out what they are asking you to pay for is confusing. Send a bill in the mail. It’s no wonder elderly people get scammed by texts asking for payment and to click a link. I don’t even feel human after being constantly pushed to the app and notified to send more money via text. They’ve taken the “care” out of healthcare.
Show more
Excellent Customer Service
MyMercy is a user friendly app with top tier customer service support. The team deserves 5 stars. Thank you Mercy for providing excellent healthcare and outstanding technology for patients like myself!
Pointless
You can’t schedule an appointment for existing doctors and if you try and schedule an appointment using symptoms, you have to agree to move your primary care to Mercy. MyChart is way better.
Excellent care❤️❤️❤️❤️
The people and Dr. in Mercy were absolutely amazing. The physical therapist were amazing . The entire place I absolutely loved and they are all missed. I give a 5 star for treating me so good.
Dr Jorge Hermosillo
I would like to give a 5 star rating to Dr Jorge Hermosillo at the Bethany Oklahoma Mercy,he is very informative and takes the time to discuss my symptoms and medications.
It’s very complicated
I really like this app overall, but I have to say it is far too complicated to navigate, especially when it comes to communicating with your healthcare team.
It’s easy enough to order prescriptions, and I love being able to see my medications, medical history, test results, and other important information all in one place. Those features are wonderful.
Where the app falls short is messaging your doctor, Nurse Practitioner, or nurse privately. I have been trying all morning to send a message to my Nurse Practitioner because one of my prescriptions requires authorization from my physician, and I simply cannot figure out how to send that message. I go to the Messages section, but it doesn’t clearly show me how to find or select the person I need to contact.
This is especially frustrating for seniors. The app needs to be much more user-friendly and intuitive, particularly when it comes to communicating directly with your healthcare provider.
Overall, I love what the app offers, but the messaging system definitely needs improvement. Please make it easier for seniors to navigate and, most importantly, to send a private message directly to their physician, Nurse Practitioner, or nurse.
It’s easy enough to order prescriptions, and I love being able to see my medications, medical history, test results, and other important information all in one place. Those features are wonderful.
Where the app falls short is messaging your doctor, Nurse Practitioner, or nurse privately. I have been trying all morning to send a message to my Nurse Practitioner because one of my prescriptions requires authorization from my physician, and I simply cannot figure out how to send that message. I go to the Messages section, but it doesn’t clearly show me how to find or select the person I need to contact.
This is especially frustrating for seniors. The app needs to be much more user-friendly and intuitive, particularly when it comes to communicating directly with your healthcare provider.
Overall, I love what the app offers, but the messaging system definitely needs improvement. Please make it easier for seniors to navigate and, most importantly, to send a private message directly to their physician, Nurse Practitioner, or nurse.
Show more
Easy app to use!
This app is very easy to manage and navigate. Seniors need more apps designed to assist them like this !!! Thank you very much!!!
CC
CC
Good
It’s nice to keep all my appointments and medication where I can see it.
Thorough & Empathetic Care
I always receive great care whether I’m seeing Tina or Meredith; my symptoms and concerns are always taken seriously and I never leave feeling unheard or dismissed.
Appointment Scheduling
Tried to schedule appointment online and the app would not work
Track Health
Why did they discontinue the blood pressure log? This was a great way to track over time.
