mymobility Patient App Reviews: Is It Legit?

Name: mymobility Patient App
Rating: 4.4942 (949 reviews)

mymobility Patient App

Zimmer Biomet Connected Health LLC

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience38.4% of reviews

Neutral16.3% of reviews

Negative experience45.3% of reviews

~ Based on 86 written reviews from the US App Store.

Is mymobility Patient App Safe?

mymobility Patient App appears safe based on user ratings. AppsHunter Safety Score for mymobility Patient App is 89/100.

This assessment is based on 949 user ratings, with an App Store average of 4.5/5.

Safety Analysis

76.7% of ratings point to a safe experience

9.4% of ratings suggest some concerns

13.9% of ratings point to a risky experience

~ Based on 395 App Store ratings for mymobility Patient App.

Is mymobility Patient App Legit?

mymobility Patient App appears to be a legitimate app. AppsHunter Legitimacy Score for mymobility Patient App is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great Pre and Post Surgery App

I’ve been using this app both prior to and after my hip surgery. It has kept me on track with both preparing for and recovering from surgery. I love that it provides information about what to expect through this journey. It’s been a huge help and in some ways a comfort in my view.

NNewHip!

12 days ago

Response from developer

We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience.

Poor tracking

I found it very frustrating that this app consistently is unable to track and record my walking sessions. It limits the amount of time you can track walking to 6 minutes but almost 50% of the time I get a message at the end of the 6 minutes that something went wrong and to try again. It has consistently ranked me ‘below average’ for the amount of time I walk but ranks me ‘very high and above average for the number of steps. I am 5 1/2 weeks post TLKR and have been walking 1.3 miles around my neighborhood 2-3 times a day since 14 days post op. I am doing amazing and my Physical Therapist has recommended I stop trying to track my walking since it is so discouraging and does not at all reflect my activity. I do the PT on the app 2-3 times a day but find it very easy so I am doing other exercises recommended by my physical therapist. I am disappointed in the app.

BBBusy getting better

a month ago

Response from developer

We appreciate you taking the time to provide feedback on your recent product experience. We want to assure you that we take all feedback seriously. Your comments have been shared with our Product Surveillance team for review. You can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com.

Exercise

Encourages me to do more

Ttotalinept

a month ago

Not working

I can’t rate the app because it’s not working for me. Surgery was 19 days ago, my information has not updated for 9 days. I have called for help but no resolution yet. I’m bummed was really looking forward to this useful tool.

DDarby1029

a month ago

Inflexible - no learning

The exercises do not change the reps even if scored consistently easy. Does not allow reps > target to be entered so cannot record progress

LLiinden

2 months ago

Response from developer

Thanks for your feedback on your recent mymobility experience. At Zimmer Biomet, patient safety is our top priority. We have passed along your feedback to our team to inform them of potential enhancements, but we would appreciate if you can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com

Good

It’s good app but should be able to re read the educational tasks you can only read them
Once also shame it doesn’t support garmin watches But I found it very good after total hip replacement

PJPippy jiao

2 months ago

Response from developer

Thanks for your feedback on your recent mymobility experience. At Zimmer Biomet, patient safety is our top priority. We have passed along your feedback to our team to inform them of potential enhancements. You can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com.

Logging in

I have not been able to log into the app as I got another phone.

JJam197024

3 months ago

Response from developer

App crashes

The app will either crash while walking or won’t be able to analyze the walking activity. It also crashes while doing exercises and won’t record the most recent exercise.

YYankeesMike

3 months ago

Amazing

Things have come on in leaps and bounds since I started work in the NHS (now retired) the introduction to the digital world has improved things immensely

Mmisseymolly

5 months ago

Response from developer

We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience.

Frustrating

This app is very frustrating. It does not let you go back and reread any educational information. Any educator will tell you that material should be available for reference. Repetition is the key to understanding. That is also true of the exercises. Should be able to go back and review them.

Extremely frustrating.

JJake12560

5 months ago

Pleased

Amazing tool to support prep for surgery and after surgery. I feel very fortunate to have been a patient of Mr Ganapathy and his team in Abergele Hsp and Ysbyty Gwynedd and have had access to this app.

CCCwt Coch

5 months ago

Response from developer

We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience.

Make me Mobile

Love the Mobility App but sometimes annoying when there are too many prompts! But on the whole excellent for creating a daily routine (of sorts)!

GGwiliAnn

6 months ago

Response from developer

We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience.

Not counting my walks

The app doesn’t count walking sessions if I wear my Apple Watch but don’t carry my IPhone. It counts the steps but not the walking sessions. Seems odd for an app the keeps track of how many days you wear your Apple Watch.

RDRICK DC1

6 months ago

Promises much, delivered nothing for me

Clearly a lot of development had gone into this app, however my “team” has zero commitment to it so for me it’s a waste of time. Also it doesn’t link to my Apple Watch. So what’s the use?

RRemekTek

7 months ago

Response from developer

Thank you for sharing your feedback about your experience. To help us support you more effectively, please contact directly the support team via email at support@zbmymobilitysolutions.com

It’s ok.

It doesn’t update on a regular basis despite having the base close to me at night so hard to track my progress. If it goes 3-4 days between updating my info it does me no good. I want to see day by day progress.

Bblooper221

7 months ago

Recovery

It’s great to have long term support after the operation. This app is just that.

9996Dave

7 months ago

Useless App

I was thrilled when I saw this thinking that I could communicate with the surgeon and do some monitoring and get advice on training. None of these were realised. Very disappointing.

RRemekTek

8 months ago

Mrs kortlang

Knee

TTat207

8 months ago

Great help

This App is amazing and so informative. This is my second time using the app due to my second knee being operated on. When I first used it I did think I wouldn’t need to use it and glance over information, little did I know how valuable it would be not only does it give you advice tasks physio count down to surgery it also tracks your movements and you can leave messages for the team and they reply quickly.

BBlakeburden

9 months ago

Response from developer

Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world!

Post surgery rehabilitation

Unfortunately it’s 4 months after I’d had my hip surgery. Would have been very helpful if I’d just had my surgery however I had it in August I’ve had 5 months on my own trying to rehabilitate

EErierlav

9 months ago