Lots of potential. Poorly executed.
This app is simple and great. Lots of bugs but otherwise it would be fine. My biggest complaint is your documentation upload system for filing a claim. It’s very frustrating to have filled out everything on the form and uploaded two pictures and a pdf file with the exact same information only for an error message to pop up saying “at least one supporting documentation file must be uploaded.” It’s bad enough that we have a crooked insurance/“healthcare” industry. The people at least deserve a functioning hsa claim system.
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AYa nickname not taken yet385
Login issue
Unable to login after the latest update
有有沒有一直
Update broke the app
I can’t even log in. “An error has occurred” is all it says.
AANON..._
What’s it good for?
I’m dealing with an ongoing work comp injury and my ever-considerate employer dropped my benefits and told me to sign up with their COBRA manager Navia. And after several months I have several observations, none of them positive. Since I still use my BC/BS insurance card this Navia app is basically worthless. I honestly don’t see the point. It would help if it alerted me to premiums that were due, sent me a text and email to acknowledge my payment, that kind of thing. Instead I have to go through the website, which is just as agnostic, because it never remembers my device, never remembers or stores my bank account information, will offer to take payment with debit card for a $45 fee, and asks a ridiculous question about my account nickname (which seems to be arbitrary, but if you get it wrong it doesn’t tell you what to change). So I honestly don’t understand what service these people offer. It’s clearly not the app. And it’s definitely not the website. And trying to contact customer service seems to connect you to some random person in some unknown location throughout the country. So the truth is that instead of 1 star, this rating deserves what happens to a star when it collapses… This app is a black hole, sucking up and crushing any useful purpose it might have had.
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DSDavid A. Shopper
In the app
Good
LLovergirles222
