A lot of room for improvements
I want to like the Navia app, but the user experience needs significant improvement. Facial recognition frequently fails when first opening the app, forcing me to close the app completely and reopen it before Face ID will work. This is frustrating and unnecessary for something that should be seamless.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
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Can’t login
With the credentials identical that I’m using for chrome, I can’t login in the app. After few failed attempts the account gets locked.
Live agent is replaced by AI which keep repeating a stupid answer
0 star
Wont Load
All I need is my tax documents and I can’t get them. The app is basically just a link to an external website. When I click the link to go to the portal it doesn’t even load.
So bad UX
The password requirements are pretty strong, no chance to remember but generated password stops working after few months. Same issue with face id. You need to improve that processes.
