Doesn’t play nice with iPhone
Constantly looses facial recognition and doesn’t play well with iPhone stored passwords either. So when I need it at a doctors office to check balance it never works unless I can remember the difficult password or instead choose to use an easy and therefore less secure password. Even then, most of the time using the correct login it says I’m not using the correct username or password when I definitely am. Thankfully I can login through a browser. But the app is completely unreliable even with the latest updates.
Furthermore the debit card they send you is super cheap and often struggles to work on card readers. Terrible app and not impressed with their quality of service. But, alas, this is what my new employer uses so I’m stuck.
Furthermore the debit card they send you is super cheap and often struggles to work on card readers. Terrible app and not impressed with their quality of service. But, alas, this is what my new employer uses so I’m stuck.
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Unusable if you log in through your employer
When I go to the Navia website through a browser, I log in through an employer website to access my account. The app does not allow login through an external website, so anyone who logs in this way cannot use the app at all.
Gotten better
Recent update addressed Face ID issues - much improved login experience
Biometric/Face ID not working
Biometric is not working after latest update. Please fix!
Truly terrible
This app is borderline unusable. The UX is ugly, unresponsive, doesn’t align with Apple guidelines, and is clunky to interact with. Even with their “new design” they managed to make it even worse than it was before. Just start over.
