A lot of room for improvements
I want to like the Navia app, but the user experience needs significant improvement. Facial recognition frequently fails when first opening the app, forcing me to close the app completely and reopen it before Face ID will work. This is frustrating and unnecessary for something that should be seamless.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
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Can’t login
With the credentials identical that I’m using for chrome, I can’t login in the app. After few failed attempts the account gets locked.
Live agent is replaced by AI which keep repeating a stupid answer
0 star
Wont Load
All I need is my tax documents and I can’t get them. The app is basically just a link to an external website. When I click the link to go to the portal it doesn’t even load.
So bad UX
The password requirements are pretty strong, no chance to remember but generated password stops working after few months. Same issue with face id. You need to improve that processes.
Run, don’t walk
Completely unsurprising they leaked my SSN in a hack. No investment in their IT despite all their fees.
Will automatically turn investments back on to prevent transfers out
Poor functionality, highest fees I’ve ever seen, even for an HSA. Doesn’t actually get much worse.
Crooks
Will automatically turn investments back on to prevent transfers out
Poor functionality, highest fees I’ve ever seen, even for an HSA. Doesn’t actually get much worse.
Crooks
Useless
App and website are useless and unclear. Benefits cards are frequently denied
App
This app is terrible. Cannot see any information.
disgusting app and customer service
The app is so glitchy that I’m not able to update my mailing address and so I cannot receive the debit card that I’ve put money on. FRAUD of a company. Give me my money back you scammers
Broken
It won’t upload photos. Just says, “something went wrong.”
Useless / No Funtionality
The app is so poorly designed, it’s not worth downloading. Almost all the functions you might need (such as submitting claims) need to be done via the webpage. The app basically just serves to show you how much money is in your account - useless.
Where is the HSA?
I had an FSA last year and it is still there, but this year i got an HSA and it does not show up. Why? I have to go online to see my HSA through safari but there I cannot see the FSA??? So I need safari for HSA and the app for FSA? This seems like madness especially since I can log in with the same credentials to both places and yet see totally different experiences. So dumb. The FSA management was “fine” if you allow for some of the pages which were truncated and things like that. So maybe 2 stars because it “worked” for the one thing, but was still frustrating at times.
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Can’t See Benefits
After logging into the app, the main benefits screen is completely blank. You can’t do anything with the app other than look at your profile or your debit card.
Useless App
It is crazy that one of the most prominent FSA/HSA/COBRA providers does not have a functional app (nor have they ever, based on reviews and update history). But this app is completely useless. You can’t see any benefit info, submit claims, or, well, do anything. I have COBRA through Navia. When I log in to the app, I can see my home address and email, but that is literally it! I can’t do or see anything else!
The website is only marginally better. My last call to customer service, I was treated like an inconvenience. I can’t get an explanation as to why my benefits were shut off despite up to date payments. Dealing with this company is a nightmare.
The website is only marginally better. My last call to customer service, I was treated like an inconvenience. I can’t get an explanation as to why my benefits were shut off despite up to date payments. Dealing with this company is a nightmare.
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Face recognition
Needs to be updated I need to put the password every time.
Sign in verification
When signing in after downloading app the verification process doesn’t work. I get the code via text but the app doesn’t allow me to type the code into the verification window.
Looks like their customer service got improved lately
They are finally turning around. Props for them for trying to improve in their customer support and approval
Can’t change address
If you try to change your shipping address it says phone number filed is required but it doesn’t have a phone number filed to fill out.
Awful
What an awful app. Nothing shows up. Customer service is painfully slow
Please fix your application.
$65,000,000+ in revenue but…
This app has been non-functional or limited functionality for years per the comments…
Cannot login due to system errors in sending verifications.
This app has been non-functional or limited functionality for years per the comments…
Cannot login due to system errors in sending verifications.
