Horrible
No longer works. Can’t get the 2 factor authentication email. Total fail and poor customer support. Works well from the website but not the app. Customer service is completely, and I mean, completely, clueless about anything.
Navia doesn’t work
The website and app have not been functioning for months and I called customer service and they said they can’t help me. It’s basically a scam. Don’t put money in their HSA or FSA because there’s no guarantee you’ll be able to get it out.
Charge for using benefits
I should not be charged $11.10 each time I use my health care benefits. I will contact my employer benefits department.
Very underwhelmed
How did this score so high?
It glitches, doesn’t remember any of my providers, family member names etc. Navia, why does submitting claims to get my own money back have to be so tedious?
On their form it advertises ease of filing a claim on the app as “just take a picture and submit.” Not even close.
It glitches, doesn’t remember any of my providers, family member names etc. Navia, why does submitting claims to get my own money back have to be so tedious?
On their form it advertises ease of filing a claim on the app as “just take a picture and submit.” Not even close.
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Love the App
Absolutely wonderful!
tedious company
the technology employed could be described as aspirational at best, maddeningly frustrating at worst. The phone system is a the attitudes quite possibly some of the most condescending I’ve ever run across. If it was possible to give a lower score than one I would I truly hate everything about this company.
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Sucks
Sucks
App is EASY to use!
Navia has been a great app to use for my flex spending $$ every year-I’ve used Navia for several
years now (probably 5-10 years). I don’t have to think much about it and based on all I’ve been able to do, ease is a helpful fringe benefit!
I use my card at every clinic (medical, dental, urgent care, etc.), pharmacy, hospital, and health food store for supplements. There is rarely anything more than a fast & easy transaction for any of those. And it’s gotten fairly rare to have to submit any documentation which makes my life much easier. When I do need to submit documentation for reimbursement, it is quick and easy using my mobile phone. I HIGHLY recommend the NAVIA app for utilizing flex spending benefits!!
years now (probably 5-10 years). I don’t have to think much about it and based on all I’ve been able to do, ease is a helpful fringe benefit!
I use my card at every clinic (medical, dental, urgent care, etc.), pharmacy, hospital, and health food store for supplements. There is rarely anything more than a fast & easy transaction for any of those. And it’s gotten fairly rare to have to submit any documentation which makes my life much easier. When I do need to submit documentation for reimbursement, it is quick and easy using my mobile phone. I HIGHLY recommend the NAVIA app for utilizing flex spending benefits!!
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Bug with the app not showing HSA account
My HSA and Parking/Transportation benefits are both available when I log into the Navia website, but in the mobile app I can only see my Parking/Transportation benefits.
It would be helpful if the HSA account and balance were also available in the app, especially since the website shows that the HSA is active and linked to my account.
It would be helpful if the HSA account and balance were also available in the app, especially since the website shows that the HSA is active and linked to my account.
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Login difficulties multiple times
Multiple times I have tried to login and was told incorrect PW or my login names / PW did not exist. My account was locked and I had to call to get it unlocked. The Non-US customer support unlocked my account, but it took two times to finally be able to login to the application.
Doesn’t play nice with iPhone
Constantly looses facial recognition and doesn’t play well with iPhone stored passwords either. So when I need it at a doctors office to check balance it never works unless I can remember the difficult password or instead choose to use an easy and therefore less secure password. Even then, most of the time using the correct login it says I’m not using the correct username or password when I definitely am. Thankfully I can login through a browser. But the app is completely unreliable even with the latest updates.
Furthermore the debit card they send you is super cheap and often struggles to work on card readers. Terrible app and not impressed with their quality of service. But, alas, this is what my new employer uses so I’m stuck.
Furthermore the debit card they send you is super cheap and often struggles to work on card readers. Terrible app and not impressed with their quality of service. But, alas, this is what my new employer uses so I’m stuck.
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Unusable if you log in through your employer
When I go to the Navia website through a browser, I log in through an employer website to access my account. The app does not allow login through an external website, so anyone who logs in this way cannot use the app at all.
Gotten better
Recent update addressed Face ID issues - much improved login experience
Biometric/Face ID not working
Biometric is not working after latest update. Please fix!
Truly terrible
This app is borderline unusable. The UX is ugly, unresponsive, doesn’t align with Apple guidelines, and is clunky to interact with. Even with their “new design” they managed to make it even worse than it was before. Just start over.
A lot of room for improvements
I want to like the Navia app, but the user experience needs significant improvement. Facial recognition frequently fails when first opening the app, forcing me to close the app completely and reopen it before Face ID will work. This is frustrating and unnecessary for something that should be seamless.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
The overall interface also feels outdated and overly simplistic compared to competing financial/benefits apps. Navigation, design, and usability do not meet the standard users expect today. There is a lot of room for improvement in both functionality and modern UI design.
Please address the Face ID reliability issues and invest in a more polished, competitive user experience.
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Can’t login
With the credentials identical that I’m using for chrome, I can’t login in the app. After few failed attempts the account gets locked.
Live agent is replaced by AI which keep repeating a stupid answer
0 star
Wont Load
All I need is my tax documents and I can’t get them. The app is basically just a link to an external website. When I click the link to go to the portal it doesn’t even load.
So bad UX
The password requirements are pretty strong, no chance to remember but generated password stops working after few months. Same issue with face id. You need to improve that processes.
