Obstacles
LMN’s are apparently not accepted… my experience so far🥵
Not satisfied
Strongly dislike you alls services and protocols. Constantly flagging my account, this time you flagged it because similar transactions. Duh it’s called split payments! That’s what my optometrist did for my daughter’s glasses because they’re very expensive.
Problem Year - Difficult to Use
In years past I have had no problem with my Navia card or account, this year it has been one problem after another, non approvals, locking my card several times, phone calls to get it unlocked.
Then I retired at the end of this past school year, was under the understanding the card/account would be good to use until the end of the year. Now, as I found out in October, the card is locked again. I have been told that it will only cover past medical expenses from September 30th back, and that I have to provide itemized statements for anything still due before that date. If I do not use all of the money still in the account, which is like 1,200, I will lose it. This is so wrong, criminal, is money I have put in, I will be reporting to the state’s insurance commissioner.
Then I retired at the end of this past school year, was under the understanding the card/account would be good to use until the end of the year. Now, as I found out in October, the card is locked again. I have been told that it will only cover past medical expenses from September 30th back, and that I have to provide itemized statements for anything still due before that date. If I do not use all of the money still in the account, which is like 1,200, I will lose it. This is so wrong, criminal, is money I have put in, I will be reporting to the state’s insurance commissioner.
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FSA
I’ve used this app for years and never had any issues. Very easy to navigate and use.
Same feedback from other users 6years back
App interface and ux is outdated. When filing the claim, once I am done filling the form iphone keyboard stays on and next button is not visible. Same issue was reported 6 years back by some other user. There are other ways with current technology to provide opportunity for users to auto capture claim information.
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Lots of potential. Poorly executed.
This app is simple and great. Lots of bugs but otherwise it would be fine. My biggest complaint is your documentation upload system for filing a claim. It’s very frustrating to have filled out everything on the form and uploaded two pictures and a pdf file with the exact same information only for an error message to pop up saying “at least one supporting documentation file must be uploaded.” It’s bad enough that we have a crooked insurance/“healthcare” industry. The people at least deserve a functioning hsa claim system.
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Login issue
Unable to login after the latest update
Update broke the app
I can’t even log in. “An error has occurred” is all it says.
What’s it good for?
I’m dealing with an ongoing work comp injury and my ever-considerate employer dropped my benefits and told me to sign up with their COBRA manager Navia. And after several months I have several observations, none of them positive. Since I still use my BC/BS insurance card this Navia app is basically worthless. I honestly don’t see the point. It would help if it alerted me to premiums that were due, sent me a text and email to acknowledge my payment, that kind of thing. Instead I have to go through the website, which is just as agnostic, because it never remembers my device, never remembers or stores my bank account information, will offer to take payment with debit card for a $45 fee, and asks a ridiculous question about my account nickname (which seems to be arbitrary, but if you get it wrong it doesn’t tell you what to change). So I honestly don’t understand what service these people offer. It’s clearly not the app. And it’s definitely not the website. And trying to contact customer service seems to connect you to some random person in some unknown location throughout the country. So the truth is that instead of 1 star, this rating deserves what happens to a star when it collapses… This app is a black hole, sucking up and crushing any useful purpose it might have had.
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In the app
Good
Horrible
No longer works. Can’t get the 2 factor authentication email. Total fail and poor customer support. Works well from the website but not the app. Customer service is completely, and I mean, completely, clueless about anything.
Navia doesn’t work
The website and app have not been functioning for months and I called customer service and they said they can’t help me. It’s basically a scam. Don’t put money in their HSA or FSA because there’s no guarantee you’ll be able to get it out.
Charge for using benefits
I should not be charged $11.10 each time I use my health care benefits. I will contact my employer benefits department.
Very underwhelmed
How did this score so high?
It glitches, doesn’t remember any of my providers, family member names etc. Navia, why does submitting claims to get my own money back have to be so tedious?
On their form it advertises ease of filing a claim on the app as “just take a picture and submit.” Not even close.
It glitches, doesn’t remember any of my providers, family member names etc. Navia, why does submitting claims to get my own money back have to be so tedious?
On their form it advertises ease of filing a claim on the app as “just take a picture and submit.” Not even close.
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Love the App
Absolutely wonderful!
tedious company
the technology employed could be described as aspirational at best, maddeningly frustrating at worst. The phone system is a the attitudes quite possibly some of the most condescending I’ve ever run across. If it was possible to give a lower score than one I would I truly hate everything about this company.
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Sucks
Sucks
App is EASY to use!
Navia has been a great app to use for my flex spending $$ every year-I’ve used Navia for several
years now (probably 5-10 years). I don’t have to think much about it and based on all I’ve been able to do, ease is a helpful fringe benefit!
I use my card at every clinic (medical, dental, urgent care, etc.), pharmacy, hospital, and health food store for supplements. There is rarely anything more than a fast & easy transaction for any of those. And it’s gotten fairly rare to have to submit any documentation which makes my life much easier. When I do need to submit documentation for reimbursement, it is quick and easy using my mobile phone. I HIGHLY recommend the NAVIA app for utilizing flex spending benefits!!
years now (probably 5-10 years). I don’t have to think much about it and based on all I’ve been able to do, ease is a helpful fringe benefit!
I use my card at every clinic (medical, dental, urgent care, etc.), pharmacy, hospital, and health food store for supplements. There is rarely anything more than a fast & easy transaction for any of those. And it’s gotten fairly rare to have to submit any documentation which makes my life much easier. When I do need to submit documentation for reimbursement, it is quick and easy using my mobile phone. I HIGHLY recommend the NAVIA app for utilizing flex spending benefits!!
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Bug with the app not showing HSA account
My HSA and Parking/Transportation benefits are both available when I log into the Navia website, but in the mobile app I can only see my Parking/Transportation benefits.
It would be helpful if the HSA account and balance were also available in the app, especially since the website shows that the HSA is active and linked to my account.
It would be helpful if the HSA account and balance were also available in the app, especially since the website shows that the HSA is active and linked to my account.
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Login difficulties multiple times
Multiple times I have tried to login and was told incorrect PW or my login names / PW did not exist. My account was locked and I had to call to get it unlocked. The Non-US customer support unlocked my account, but it took two times to finally be able to login to the application.
