First time user
I’m assuming due to them updating the app, it’s been hunky dory for everybody. My experience has been seamless and smooth, my lease, bill history, and if i have a question they have a messaging feature that works the same as an email. Neat stuff, yeah since nothing is perfect 4.5/5 stars
HORRIBLE DONT COME LIVE WITH MYND
they added on a $80 fee JUST TO PAY THE RENT. so on top of $2000 you want $80 just so i can pay it. never living with them again
Customer “Support”
Called to ask about the app being down and they just said “ya idk” but they literally won’t complete any requests outside of this app. Make your app work so your residents can actually request service you scumlords
App is garbage. Fees are everywhere
The app is designed horribly. They charge numerous fees for tons of unnecessary services. They force you to use ConService (which you have to pay to use), they then consolidate all of your utilities into the platform and then give you billbacks. So you get completely unpredictable bills at random times that are never issued consistently.
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Horrendous app and company
AI first slop, app does not work, auto pay is broken, documents don’t load. The support people know this, acknowledge it, and it never gets fixed. They’ll close your tickets without ever responding, and truly know nothing about the property you are moving to.
Run away from anywhere that uses this terrible app and company.
Run away from anywhere that uses this terrible app and company.
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Terrible
It’s not hard to make a good user UX especially when this is the primary way of communicating with the landlord. Obviously, no effort was put into this pile of trash. Simple messages get lost behind 5 different screens. They just added new fees for ACH in new update against lease policy to force autopay. Greedy with no effort.
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Horrible app
Every time I try to open a message I get a red box that says I don’t have access to see what it says. I seem to only be able to message through an ai bot that won’t give me the answers I’m looking for.
I’ve requested assistance through the chat multiple times and there’s no response of help.
I’ve requested assistance through the chat multiple times and there’s no response of help.
Horrible company
The call agents are rude asf and try to be funny . When the house you’re renting is in horrible condition. They get you with the “not worried about credit “ because the houses are in terrible condition. The mynd company maintenance is horrible to get ahold of. The times they come are innocent. You have no direct connection with anyone what so ever . Charge you an extra 50$ that’s not on the lease agreement but they ( the company) swears it’s on the lease . For pest plus benefits. Wrong , nobody comes to spray , nobody changes the air filter, there is mold , earwigs (bugs) , also lots of mites because their plumbing was broken for three week into living here . Took the three weeks for someone to remove the door lock . Banks honestly need to stop letting companies buy these houses out . The call center rating is a huge fat zero . I mean they are rude and hate their job. Any first time renters or young people trying to, don’t do it .
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The Worst App Ever
It is so amazing when you MUST use this app to pay your rent, but the app doesnt load, just leaves you on a white screen and or says “we’re verifying your information please allow 3 business days”, don’t expect them to take that late payment off.
App
The app is awful
Worst app ever
I have to lie to the bot every time I need a case created so that I can talk to a human being. Otherwise it just loops. House is on fire. Locusts eating the foundation. Floods in the garage. On the bright side, I know how to get a human now. Panic the bot and you will reach customer service. Also, it will take you 7-8 times of trying to pay your rent before you can actually pay your rent. I don’t know what Tylenol snorter thought this app was a good idea, but you truly suck at your job.
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Absolutely Awful
Everything about this company is absolutely awful and this app is just an icon for that whole statement!
This company DOES NOT WANT to speak to their tenants so they do not provide phone numbers or emails. Your only option is to message through the app. And because they don’t want to speak to tenants, the only messaging option is an AI chatbot that doesn’t actually work.
They even recently removed the repair request system and turned that into a chatbot. The chatbot doesn’t understand anything you tell it and constantly errors out.
This is not “Yelp”, and opinions about the company are meaningless posted here, but everyone else is right, MYND is an absolutely horrible management company with zero credibility, accountability, or skill for managing property or supporting the people who live in the units. Also, they are a national company and don’t bother to learn the unique laws about the areas they serve. I have had to educate them, multiple times about the rental laws in my area. How many less knowledgeable tenants have they bilked out of money, illegally charging fees?!?
I hate this app with a passion and were I not in a rent controlled apartment in an unaffordable economy, I would move out in a heartbeat!
This company DOES NOT WANT to speak to their tenants so they do not provide phone numbers or emails. Your only option is to message through the app. And because they don’t want to speak to tenants, the only messaging option is an AI chatbot that doesn’t actually work.
They even recently removed the repair request system and turned that into a chatbot. The chatbot doesn’t understand anything you tell it and constantly errors out.
This is not “Yelp”, and opinions about the company are meaningless posted here, but everyone else is right, MYND is an absolutely horrible management company with zero credibility, accountability, or skill for managing property or supporting the people who live in the units. Also, they are a national company and don’t bother to learn the unique laws about the areas they serve. I have had to educate them, multiple times about the rental laws in my area. How many less knowledgeable tenants have they bilked out of money, illegally charging fees?!?
I hate this app with a passion and were I not in a rent controlled apartment in an unaffordable economy, I would move out in a heartbeat!
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App sucks
This app sucks
Terrible… just terrible
This management company is the worst to deal with, very difficult to find a number to talk to a real person when dealing with maintenance issues or anything for that matter. When you do get someone real they do not deal with your concerns and instead say that they “will send it over to their management.” Do not ever lease property with this management company. If I could give ZERO STARS they would be getting it, one star feels too generous.
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Amazing!
They’ve been an amazing rental company. They’ve accommodated me and been so communicative. They’re the best!!
Crooked
Parasites $$$$ cravers !! Don’t waste your $$$$ and time you can’t never get back with this company!! Run!! Don’t do it!!!
LISTEN TO THE REVIEWS
Everyone who works for this company is so useless. They have no clue how to do their jobs. The last six months I have rented under them have been the worst six months of my life. They won’t fix anything, they won’t answer your messages, they won’t do anything. Worst management company ever.
DO NOT USE
This management company is the WORST. Every single person that has “helped” me has been extremely incompetent. So glad to have moved out of a rental that uses mynd so I never have to deal with them again. Oh and just the cherry on top is the fact that they are having such difficulty giving me back my security deposit!!! At first saying it would be deposited into my bank and then now saying it was sent via mail almost two weeks ago? How do YOU not know how YOU are sending me my money??? Just sounds like they are holding onto it until they can’t any longer. Absolutely ridiculous. If you are someone that owns property, definitely do not use Mynd because it will deter tenants away. Even if a rental house/apt is perfect, I will not sign if they use Mynd.
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Amazing rental company!
They have been exceptionally wonderful! Easy communication, great customer service, and very helpful staff. I highly recommend!!
App buggy, company terrible
Nothing but issues 3 years renting with Mynd, constant failure to communicate, fail to keep proper records, or manage anything correctly on their end
