Crooks
Thanks for basically stealing for all of us that bought botvacs by downing the server. I hope a class action lawsuit is brought against vorwerks
No Server Support
It appears after the AWS problem a few weeks back, MyNeato no longer connects to my D8 vacuum through whatever server Neato used. The company was sold and there was supposed to be a few years of service left that the new company was supposed to support. Looks like that is not happening.
Neato robotic vacuum’s appear to be no longer supported.
Neato robotic vacuum’s appear to be no longer supported.
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Trash
Trash app that is being sunset. Hundreds of dollars for a product being abandoned.
Horrible app and terrible support
I think the title says it all
This app stinks ruins the robot
Neato used to be the best in the game. Once they started connecting to WiFi their usability went down. The robot defaults to eco mode when used manually. You can’t switch it to turbo manually. You can’t adjust the orientation of the house layout.
Wi-Fi
It was linked to my app and to my Wi-Fi and then all of a sudden it stopped, and I can’t link it back up to Wi-Fi
Vorwerk not keeping their promises?
Vorwerk shut Neato down but promised to keep the servers and parts available for 5 years. r/NeatoRobotics tells a different story…
Not fit for purpose, nor is the D10 vacuum
I bought the Neato D10 and it had a catastrophic software failure within 14 days of use. It took several goes at customer support before they arranged to do a collect and repair. I wanted a brand new replacement but that wasn’t an option. The vaccuum was then missing in action for over 8 months! It eventually turned up unannounced and worked properly for about 2 weeks. Now the company have gone out of business so I am stuck with a vaccuum that doesn’t work and the app which refuses to work. A complete and utter waste of money and time. If I could have given no stars I would have.
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D8
App doesn’t work. I can’t connect to the vac.
Poor App + Poor Experience
Connectivity is so poor and it doesn’t allow me to connect the robot. I’ve reset the app to reconfigure it, done everything possible yet still struggling to do anything. I can connect to the device yet it doesn’t switch onto the Wi-Fi network. nothing works!
such a poor experience . somebody has to do something about it.
So frustrating as been struggling for a couple of months now to try and reconnect the device and try to use it but to no avail whatsoever.
such a poor experience . somebody has to do something about it.
So frustrating as been struggling for a couple of months now to try and reconnect the device and try to use it but to no avail whatsoever.
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Nessun miglioramento anzi
Appena acquistato circa 1 anni e mezzo fa sembrava andasse tutto bene, ma con gli ultimi aggiornamenti, va una volta si e dieci no! I server non riescono mai a comunicare, bisogna sempre farlo partire manualmente
App Issues
This app stinks - one minute it recognizes my account, then the next it doesn’t. Tried to creat a new routine by selecting the plus sign, then after entry and trying to save, it says the routine does not exist - of course it doesn’t exist, I don’t was in process of creating a new routine. And good luck with asking for help within the app - 24/7 service does not mean 24/7; not even the answer bot is available. So I have a useless but $$$ Neato vacuum now.
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Problems problems and more problems
Give it away to someone that may need a manual vacuum cleaner
Neato
I love my Neato so much! I use it for my room everyday to make sure my room is clean. I haven’t had any major issues with it but the only issue is that it can’t find its charging base which is fine. Other than that problem I think my Neato is amazing!
Awful Support
Have two D9 units. These do not connect to WiFi network. Have sent support request for 3 successive days with no response. Terrible customer service. I’ve had units for 3 years, but these replacements are absolutely horrible. Would not purchase again.
Stopped working
App no longer connects to online servers making it useless.
I see why they went out of business
To bad, best carpet cleaning robot we have tried. Our 10 works great for awhile, like our 7 then the brain goes off and it chases it tell in a circle every time it gets to a corner. We have owned 3 and only our oldest 7 is still working. Ugh
Won’t connect
So there is no customer service to help and the app won’t connect to the vacuum. Brand new D9. So disappointing because previous version was wonderful. My router recognizes and shows the vacuum connected and the vacuum says connection verified but the app won’t recognize it and move on to the next step in setup. Vacuum won’t work without app! So what to do but return it? Ridiculous and frustrating!
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No support
I’ve been trying for days to get through to support via the in-app chat. The AI bot tells me no one is home. No one gets back to you.
Reading the support page online, it looks like the botvac can’t use a WiFi password with special characters… why? Why do you want me to make my password less secure when the old app and old vacuum did just fine?
My old Neato works great, but so far this version is an expensive waste of time.
Reading the support page online, it looks like the botvac can’t use a WiFi password with special characters… why? Why do you want me to make my password less secure when the old app and old vacuum did just fine?
My old Neato works great, but so far this version is an expensive waste of time.
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Unable to connect to servers
Not sure about the app, as I have never been able get the D10 to connect to servers. Connects to WiFi fine but is unable to connect to their servers. Tried three different WiFi routers, no dice, I don’t believe the servers are functioning. Mine is going down the tip as an expensive lesson. Recommend avoiding anything from this company or their parent company like the plague.
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