App works as well as the company does, horrible
Glitches, slow, laggy, can’t even get past the password screen. To even type having to close and restart the app multiple times to get it to even allow me to type in my username.
Perfect representation of how bad this company is. They’ll break your wheelchair and then tell you to use their broken app to try to set up a service request.
Numotion do better.
Perfect representation of how bad this company is. They’ll break your wheelchair and then tell you to use their broken app to try to set up a service request.
Numotion do better.
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Frustrating
Very antiquated app. No auto fill in for customer information , no facial recognition,limited chat support -ugh
Frustrating
I don’t know if anyone else is having this problem, but it keeps giving me grief over a password. I’ll have it set, it lets me log in once, then next time it says it’s wrong. Now I can even log in.
Literally the website wrapped in an app
This app is programmed as if it's written by a college kid in an App 101 class. It's literally the website on mobile. There's literally no reason for this to exist just use the website on your browser of choice.
Useless App
Better off calling. This app is not the least bit useful.
Don’t choose this vendor
App setup ridiculous! Takes me in circle after circle. Reason I have never used NuMotion in the past as a vendor. I have NEVER experienced so much red tape to get simple information. Company is not responsive to help customers.
It’s as bad as they say.
I read the other reviews, but because it was free, I thought I would take a chance. Plus every time I tried to call them the automatic answering system would end my call. However, in using the app, I couldn’t even get through registration. So all I did was waste a little time.
Worthless / Unusable / Waste of Time
Worthless / Unusable / Waste of Time
I loathe this app
I genuinely hate this app with the burning passion of a thousand suns. This might be mitigated if using the app provided a somewhat timely resolution, but it takes just as long to get service with the app as it used to below they forced it down our throats. With this app, NuMotion makes it clear they care nothing about their patients and only about invoicing their patients
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This app is junk!
Every single time I try to login it required a verification code even after I checked "Don't Ask Again". Now, it won't let me use the app unless I use a passcode on my phone. You want me to put a passcode on my phone, yet you have had a data breach that allowed thousands of people's information to be stolen, including medical information. This company is a joke.
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Unusable
The UI and UX of this app is awful. I’m not even able to register for an account on it without receiving an error message and instructions to call an 800 number.
Poor app
I was told to down load the app to follow the order process. I could never get in so I called the 800 number. I left my number in the cue but then they said they would send me an email which never came twice. I was on hold both days for 15 min. Not bothering any more. Will call the company and bother them every few days I guess. I would give it 0 stars and the people who answered the phone too.
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Next to nothing on information
Your order only shows you the basic information and frankly is behind where it actually is. It took several days to update after getting approval through insurance.
A great improvement would be to link the app on Numotion’s side to the information upon receipt. Get approval from the insurance, automatically update account accordingly. Receive an individual part, update automatically and SHOW which parts are missing & their ESTIMATED arrival.
Allow us to explore other tabs on the order page. When were they started and when were they completed. For tabs not started yet, what kind of tasks are expected during that process. Being locked into only the current process and with such limited expectations during it, it’s not terribly useful.
Another thing that should be considered added is a virtual chair based upon what your order is along with videos on how to use it. You can do anything in a virtual world, so why can’t you see and learn about your chair before it arrives?
A great improvement would be to link the app on Numotion’s side to the information upon receipt. Get approval from the insurance, automatically update account accordingly. Receive an individual part, update automatically and SHOW which parts are missing & their ESTIMATED arrival.
Allow us to explore other tabs on the order page. When were they started and when were they completed. For tabs not started yet, what kind of tasks are expected during that process. Being locked into only the current process and with such limited expectations during it, it’s not terribly useful.
Another thing that should be considered added is a virtual chair based upon what your order is along with videos on how to use it. You can do anything in a virtual world, so why can’t you see and learn about your chair before it arrives?
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Odd and not very useful
The user controls are clunky and weird. Reminds me of a scheduling web site from 1999.
I was able to reschedule a maintenance appointment with it after getting a text reminder, but it won’t actually display the maintenance appointment under Appointments. The appointment selector requires you to search on a 7 day basis to find an appointment. Definitely not what I’d expect.
The MFA email verification never arrived, I asked for a resend, and it arrived after 5 minutes of waiting.
Order Status only displays original purchase info, no repair equipment orders.
Equipment History only displays original chair delivery.
I was able to reschedule a maintenance appointment with it after getting a text reminder, but it won’t actually display the maintenance appointment under Appointments. The appointment selector requires you to search on a 7 day basis to find an appointment. Definitely not what I’d expect.
The MFA email verification never arrived, I asked for a resend, and it arrived after 5 minutes of waiting.
Order Status only displays original purchase info, no repair equipment orders.
Equipment History only displays original chair delivery.
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Overall performance
The app in not up to date with the current progress of my order. It’s been 6 months since my PT at Rancho Los Amigos started the order for my electric Wheelchair.Once I log in it tells me that I have a balance of $$$$ that must be paid befor they can order my chair. I paid that balance twice befor I realized the app was wrong. The $$$$ was refunded to me 3 mo ago and the rep said I owe nothing. Truth is NuMotion received my chair 5 weeks ago for assembly but a part was damaged. That part was returned to the MFG. The app does not reflect any of this info. I must call to receive updates on my order.
I have expressed my concerns to NuMotion representatives and I was told that they are not responsible for updating the app. I have read the other reviews and I see that I am not the only one having problems with your App.
I have expressed my concerns to NuMotion representatives and I was told that they are not responsible for updating the app. I have read the other reviews and I see that I am not the only one having problems with your App.
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App does not work correctly!
I cannot get on it because it says my email already exists in their system, but won’t send me password or reset info. When I call about major battery issues I am put on hold forever, and at some point hung up on.
Next to nothing
There's next to nothing on my account. After being with Numotion for over 10 years, I thought I would see more information. Some things that I'd like to see in the app... •Service calls made and what was addressed. • Notification when a company that supplies my equipment goes out of business. (e.g. Leisure-Lift) •Dates when paperwork was sent /received to /from entities that are involved with my account.
***This app REQUIRES the user to LOCK their mobile device or it won't work. **************
***This app REQUIRES the user to LOCK their mobile device or it won't work. **************
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Registration
Downloaded this app but it does not allow me to create an account .
Appears to believe I have an existing log in with an error claiming my information entered does not match what is currently on file.
I called for support and was put on hold with an estimated wait time of 39 minutes.
Need I say more?
Appears to believe I have an existing log in with an error claiming my information entered does not match what is currently on file.
I called for support and was put on hold with an estimated wait time of 39 minutes.
Need I say more?
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One Star
App Is No Longer Working
Great way to stay informed
Easy to use - lots of info - and a great way to track progress on orders
Chat is great as well
Chat is great as well
