mypensionID - my digital ID

mypensionID - my digital ID

Digital Identity for Pensions

21 ratings
221 reviews
Free

Details

  • Released
  • Updated
  • April 20, 2020
  • September 5, 2024
mypensionID - my digital ID screenshot #1 for iPhone
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About

Securely verify your identity for pension schemes and update your address across multiple providers in one place. Take control of your pension data with fast, convenient, and private mobile technology.

Secure identity verification
Update address for multiple pensions
Fast login with passcode
Instant verification
Contact support via app
Control your data
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What users say

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What's New in mypensionID

2.1.25

September 5, 2024

Based on feedback, we've improved some of our user flow to help people look after their pensions

User reviews

Miss BBC

Not that easy. I filled in all pages with a struggle but when I had finished it wasn’t made clear that I had actually finished. I looked out for the email today, so now I have received it, I assume all is well. Considering this is meant for retired ie older people, I think it could be clearer.

Self identifying

Really easy experience to identify that I am live and kicking. Highly recommend - it only takes a couple of minutes.

App Review

The app is pretty straightforward to use, just remember to hold the phone at eye level for the digital picture otherwise it rejects.

Excellent

Easy to use, took no more than a couple of minutes and a vast improvement on having to find a JP and waste time and money traveling to them. A really good app

Initial problem and a suggestion

I have moved to the United States from Britain. From here in the USA, I first tried to use my US Green Card which is accepted as an ID everywhere. The app said something like “this document cannot be accepted, please use another document.” I then used my UK Passport, and the process was successful.

My wife, a Surrey County Pensioner, recently used her Green Card on her Surrey Pensioner app, and was successful.

It would be good if you could add the US Green Card as an acceptable ID. If my UK Passport is not with me because it has been sent back to London for renewal (it takes months to get a new passport), I will have problems using My Pensionid.

Thank you.
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User experience

🐞

Reported Bugs

4 issues

App hangs during verification process

Bug

Unable to complete verification due to technical issues

Bug

Inconsistent behavior across devices

Bug

Difficulty scanning documents or taking required photos

Bug

Requested Features

4 requests

Biometric login option

Feature

Improved error handling and feedback

Feature

Support for more ID document types

Feature

Ability to save progress and resume later

Feature

FAQ

What does mypensionID do?

mypensionID is a mobile application designed to securely verify your identity for your pension schemes. It also allows you to update your address across all your registered pension providers from a single location, putting you in control of your data.

How do I register for mypensionID?

To register, you will need an invitation letter from mypensionID containing a 12-digit Unique Security code. You will then follow the on-screen instructions to verify your identity using a selfie and a valid government-issued photo ID. After setup, you can create a 5-digit passcode for faster future logins.

Is there a cost to use mypensionID?

No, mypensionID is free to use. However, your mobile operator may charge for internet services, so it's advisable to check with them. Service functionality may also be affected by phone signal.

What devices are compatible with mypensionID?

The mypensionID mobile app is supported by devices running iOS. It is not compatible with devices that have undergone unauthorized modifications, such as jailbroken or rooted phones, to ensure security.

What are the main benefits of using mypensionID?

The app offers quick and secure logins, instant verification without interrupting pension payments, and saves time by eliminating the need to post documents. You can update your details as they change and easily contact support via call or live chat directly from the app.