Best hearing aids and service
I really like the video call capability built into the MyPhonak app. Shout out to Will @ Direct Hearing A+. The fine tuning he did for me in home via internet was helpful and took out some of the annoying sounds that were to emphasized.
Inconsistent support
Unannounced changes to control, without communicating what changed. Sudden inability to tine a program, volume app or volume down
Changed my Hearing Aids
This latest release has really caused problems with my hearing aids. Did this release do a software update to the hearing aids themselves? My units and constantly connecting to the phone then disconnecting. Then they disconnect from each other and connect back. This just started from this last update.
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Maybe you fixed the disappearing renamed programs?
After my years and years of feedback about renamed base programs reverting back to the originals, it looks like you may finally have fixed it in this latest bug fix update. Finally!
Love my hearing aids
I do not know how long Phonak supports hearing aides. I love how my hearing aids work with Bluetooth.
New hearing aids
Phones app
I Will Decide!
This app is great in every way except one, and to me it’s a big one. I manually switch to the iPhone speaker because that’s how I want to listen to the podcast. This app REPEATEDLY switches back to my hearing aids. If I wanted to listen that way I wouldn’t have switched over to my phone. It should stay where I put it until I manually change it or I take my hearing aids out.
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Connection issues
Hard to get connected in the first place, and doesn’t stay connected to my hearing aids
Help
My hearing aid is blinking green no sound of connection
Overall, an OK app but so much is missing
Overall a good app. The basic needs are met but it could do so much more. Would love if Phonak added the ability to scan from the app for active Auracast streams instead of needing a QR Code. We know this can be done as other hearing aid manufacturers already do it right now. If Phonak insists on forcing us to be artificially limited to QR Codes the least they can do is remember the streams we connect to so we don’t have to scan the code every single time we connect to the same Auracast stream. Another request is an Apple Watch companion app so we can make programming adjustments direct from our Apple Watch. You know, like those other manufacturers that do Auracast correctly.
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Haphazard
They have a mind of their own switching programs at will and just confusing themselves as well as the wearer! My NHS ones, not costing £3000 are much easier to wear
Disappointed
I was excited to see a revamp of the software in a hope that the major flaw in the software would have been fixed. That being when adjusting the settings to exactly as you want them a few minutes later they revert back to the default settings. This is so frustrating I have no option but delete the software and use my hearing aids in “flight mode” by disabling the Bluetooth function. This is so disappointing as the hearing aids are excellent and deserve better.
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Why 18+?
Why is this app rated 18+? My hearing impaired child shouldn’t need to ask permission to change the volume.
Hearing aides
I’ve had these hearing aides for going on two years now. The app has been both good and bad but overall good. The TV and restaurant modes are eh but long as I leave the hearing option on automatic, don’t have any issues. Love the step recorder to keep my cardiologist off my butt so that’s a definite plus. Bluetooth works great, sound quality is crisp and clean though I’ve got super hearing now and those around me aren’t liking they can’t bubble under their breath without me hearing it lol. Wish the hearing aides had some depth like bass but in hindsight, probably good they don’t as that’s part of the reason why I’m deaf, so…
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Excellent
Powerful and convenient brought back my confidence
iPhone 18 pro
I just got a new iPhone 18 and my hearing aids wouldn’t connect, after searching the website, I found out that sometimes you need to delete the program and reinstall it.
I did and followed the instructions to rediscover them, and everything fell into place and it saved me a trip or the hearing aid shop.
I did and followed the instructions to rediscover them, and everything fell into place and it saved me a trip or the hearing aid shop.
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Won’t save uneven volume setting
Won’t save uneven volume setting to new program
Terrible Connection
At least half of the time this app will not connect with my hearing aids.
The blue tooth page says it is connected, but the app seldom connects. Not very useful.
The blue tooth page says it is connected, but the app seldom connects. Not very useful.
Excellent app
Love the program
Customer service is a joke
The company itself won’t help a customer! Your forced to find someone yourself without ANY support from Phonak!
