myPhonak User Reviews

Customer Experience

Positive experience30.8% of reviews
Neutral15.8% of reviews
Negative experience53.3% of reviews

~ Based on 1,719 written reviews from the US App Store.

What users say

Is myPhonak Safe?

myPhonak appears safe based on user ratings. AppsHunter Safety Score for myPhonak is 88/100.

This assessment is based on 118,964 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.9% of ratings point to a safe experience
7.2% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 118,964 App Store ratings for myPhonak.

Is myPhonak Legit?

myPhonak appears to be a legitimate app. AppsHunter Legitimacy Score for myPhonak is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can never connect to the app

Can never connect to the app

Highly recommend

I’m extremely happy with my Phonak hearing aids. The sound is incredibly clear and natural, and I can hear conversations so much better than before. They are comfortable to wear, easy to use, and have made a real difference in my everyday life. I especially appreciate how clearly I can hear people when there is background noise.

I highly recommend Phonak to anyone looking for high-quality hearing aids. I’m very pleased with mine!
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Application sucks.

Removal of application and reinstalling app to get hearing aids to connect

Wonderful

Best money I’ve spent

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Connecting

Won’t stay connected have to deinstall and reinstall not worth the money spent

Interference in aids

Every time I open my phone, open an app, receive a notification the hearing aids go quiet. The sounds around me are dulled.
When on a guided tour this is very bad, when I want to take a picture and still want to listen to the guide it is not possible. The phone opened in the camera then quite an all sounds around me until I quit the app or camera.
These hearing aids were given to me by the NHS but I prefer the older ones.
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Phonak

Why doesn’t it open . Won’t click on

Not bad!

The only function I find frustrating is that when the app needs to be updated all of my programs disappear. I have to take photos of the settings. I guess it’s just the particular Audeo aids that do this but it is still frustrating and time consuming to re program. The app is great otherwise and I use it frequently throughout the day!
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Left side goes on and off by itself.

Had them about 6 weeks now and not working as well.

Bluetooth with Samsung TV

Habituellement la connexion se fait bien . Cependant hier et aujourd’hui le son coupe. Hier c’était un peu aujourd’hui complètement.j’arrive a voir que le son vient de mes appareils mais c’est que du grésillement. J’ai essayé fermer mon téléphone. Tout réinstaller l’application. Ça fonctionne pas. Également mon téléphone IOS est à jour.
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Bluetooth

I do occasionally find the Bluetooth overrides another device if I am streaming for example!

I can’t connect to my iPhone 17 Pro

I very much enjoy these hearing aids but they are impossible to connect to the app! IMPOSSIBLE. SMH

Grainge

Great piece of kit up till now clear sounds tv turned on low

Keen reception

Enjoy the renewed sounds I was missing for so long and especially the bluetooth connectivity with devices. These are very nice.

Phonak

My Phonak hearing aids have only worked for 5 days this entire year.The last time I sent them in to Clear Ear Jacksonville fl, the Audiologist said he would have Phonak rebuild them and give me a new charge. The HA’s only worked for 2 days and they never gave me back a charger. My hearing aids are still under warranty but its a useless warranty so I bought new hearing aids because I was about to lose my job since i couldn’t hear good. i didn’t buy Phonak because they dont stand behind their own products
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Lack of hearing setting that actually helps you hear the people your speaking too

why doesn’t the app have a setting for speech clarity for the people you are speaking too in front of you? Instead of amplifying the whole environment so I can’t hear the people I’m actually speaking too while drowning out the background. Need to drowned out the background!!! Come on do better!!

Terrible App

I don’t even use app anymore. Let’s start with just connecting. It’s beyond glitchy. Sometimes it’ll connect, most time won’t. I’ve had reload app multi times to try sync. Just have it drop the hearing aides. The hearing aides are spectacular. The app?? Waste time. Shouldn’t be procedure every time want connect to app or use it. I feel sorry for older people that aren’t tech savvy
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iWatch Component needed

An iWatch component would be most helpful. Perhaps a future expansion of software?

New Phonak Cros hearing aids

I got my new cros hearing aids last week. So far they are doing excellent and I love being able to make my own programs with them.