Phonac fair
They can be better. Overall quality and battery life. Please send a Beta pairs to check out.
Feed back
I keep getting a high squeal sound in left aid. I decrease the volume but it goes back up. I think after some tries it is ok now. I followed the trouble shooting guide and the hearing aids are working great. I am really glad to have them.
Facile
Faite vous expliquer les fonctions
Music
Clear notes. I enjoy being free to listen wherever I go with my Phonic hearing aids
Top Tip
I woukd give it five stars except the battery level isn’t shown. The top tip is, when pairing with blu tooth , you will have left and right which is the connection with your app. Then there is a third connection which u have to have/ enable , if you want to take calls from your phone or listen to music . Has taken me three weeks to figure that out !
Otherwise app and earphones are good.
Otherwise app and earphones are good.
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Not a Reliable App
Difficult to connect with this app I would say 80% of the time. Cannot tell much difference in my hearing at times, when I am able to connect to the app, in the environment choices.
Terrible
Can’t use them with my phone for some unknown reason, no help
A troublesome app
I like the hearing aids, but if I could give the app a minus star, I would!!
Almost every day, I have to reboot my phone (iPhone 16 with the latest operating system) to get everything working properly. The app has problems connecting to the custom programs and defaults back to Automatic. I’ve tried everything—turning Bluetooth off and on, rebooting, and even rebooting the hearing aids themselves. Please fix this‼️
Almost every day, I have to reboot my phone (iPhone 16 with the latest operating system) to get everything working properly. The app has problems connecting to the custom programs and defaults back to Automatic. I’ve tried everything—turning Bluetooth off and on, rebooting, and even rebooting the hearing aids themselves. Please fix this‼️
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Great Hearing Aids
I love my hearing aids. They are very comfortable and I love been able to adjust them to my needs.
Could do better
App generally ok but despite ‘automatically connect’ turned on the hearing aids do not always connect automatically to my iPhone which is really annoying.
I love it
Hi
Pretty good!!
I went from battery Phonaks to newer rechargeable.. they are
okay.. but to be honest I liked the battery model better! They were smaller and they held the tuning adjustment much better.
From military service (on a big gun) my right ear is much worse than my left and severe high frequency loss, After tuning/ adjustment my old ones worked great in automatic.
The new ones, same tuning adjustments.. do not hold and through the day have to switch to TV and sometimes Music to regain high frequency for even conversation and especially TV!!
Maybe I will try another trip to the VA audiologist.. they did get the old ones zeroed in but missed on the first try with these.
Bottom line though.. still worlds better with them than without them!!
okay.. but to be honest I liked the battery model better! They were smaller and they held the tuning adjustment much better.
From military service (on a big gun) my right ear is much worse than my left and severe high frequency loss, After tuning/ adjustment my old ones worked great in automatic.
The new ones, same tuning adjustments.. do not hold and through the day have to switch to TV and sometimes Music to regain high frequency for even conversation and especially TV!!
Maybe I will try another trip to the VA audiologist.. they did get the old ones zeroed in but missed on the first try with these.
Bottom line though.. still worlds better with them than without them!!
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My hearing
Absolutely fabulous, what a change to my life this has been for me - thank you Phonak🙏👏
Not all programs operate
TV and music programs among others don’t connect. I’m shopping for another company.
Iphone 12 terra+BTE
It doesn’t work on iPhone 12. The app fails to find terra+BTE when searching via bluetooth. Please fix this.
Conflict with apple iPhone
Fix it soon. I am getting very tired of deleting and reinstalling the app twice a week because it fails and/or gets corrupted. It causes your hearing sids to become Worthless.
Mediocre at best
I am using an iPhone 17 pro. iOS 27.1. The app is inconsistent, it resets randomly, it drops the Bluetooth connection that allows the hearing aids to connect with the telephone function. I am reinstalling and re-pairing the devices daily
Not happy with this app.
Not happy with this app.
Troubled
Not working appropriately
Problems with customized hearing settings
I used the app to create a custom setting I call DenTv. Each morning I switch from “automatic” to “DenTV” when I watch the news while eating breakfast. Most of the time it won’t switch to “DenTV” and I get the error message “changes could not be applied”. I have to reset my iPhone to get the app to switch to DenTV. I have erased the app and reloaded it, etc. but the problem persists and has been there for years. This bug needs to be fixed.
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Hearing programs can’t be adjusted
The app doesn’t work when it comes to adjusting the individual hearing programs. You can’t split the volume levels between left and right. Often changes you make ‘aren’t saved’. This starting happening about 10 months ago. Up until then it was fine. It’s definitely an app problem not an iphone problem. I have tried all the fixes NUMEROUS times – disconnecting and reconnecting my hearing aids, deleting and reinstalling the app on my phone. Nothing works. It’s so frustrating and I’ve just given up. I rely on the app a lot to adjust my hearing aids and I’m disappointed this issue hasn’t been addressed. I’ve read the other reviews, so I know I’m not the only one. Fix it please!!!
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