myPhotoVault User Reviews

Name: myPhotoVault
Rating: 4.7 (6708 reviews)

myPhotoVault

Cricket Wireless, LLC

🔧 Utilities

📷 Photo & Video

Customer Experience

Positive experience48.6% of reviews

Neutral3.8% of reviews

Negative experience47.6% of reviews

~ Based on 105 written reviews from the US App Store.

What users say

Summarized from real user reviews of myPhotoVault. Based on 6.7K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Photo & Video app.

Positive things

🚀Fast download/upload
💡Useful storage solution
👍Great service
🔒Secure photo storage

Negative things

🐛Glitchy/unstable app
⏱️Slow loading/syncing
🔍Limited accessibility
💤Poor customer support

Is myPhotoVault Safe?

myPhotoVault appears safe based on user ratings. AppsHunter Safety Score for myPhotoVault is 94/100.

This assessment is based on 6,708 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.1% of ratings point to a safe experience

2.9% of ratings suggest some concerns

3.0% of ratings point to a risky experience

~ Based on 6,708 App Store ratings for myPhotoVault.

Is myPhotoVault Legit?

myPhotoVault appears to be a legitimate app. AppsHunter Legitimacy Score for myPhotoVault is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Needs Smart Search

This just needs a smart search feature and the ability to tag people so you can easily find photos. The photos get buried in your entire photo backup and it makes it more difficult to find your specific photos compared to other apps. This is the only thing holding me back from buying the unlimited storage option.

NuryKulk

16 days ago

Response from developer

Thank you very much for your feedback. We will be sure to share this with our team. We are glad you like our app overall. Thank you for being a valued user!

No

Broke wire

a month ago

Add on

Free dont forget to use it

Mr83 one

a month ago

Bugs resolved

I had a few issues with this app but
the support channel was very helpful and resolved all of them. I was very upset by everything, but they made it right! I am a happy user again.

Britney.Rosselin

a month ago

Response from developer

We are sorry to hear that. Thank you for your email on the support channel. We are looking into your concern and hope to resolve it soon. Thank you, Photos Support.

Not backing up videos in background

Have to open app once in awhile but free unlimited storage is great

FLiiiPPP

2 months ago

Bla

Can’t get it to work

Blah bear blah bear

3 months ago

Not working

Saying backing up photos the circle still there doing nothing not backed up in 2 months already.

trash app n0w

3 months ago

Not all

It’s not all the photos tho

Humble7522

3 months ago

Photos are safe is a lie

I downloaded a lot of photos to the vault as part of my access with cricket, which I have on autopay so it never lapsed. I was grossly misled in thinking my photos were safe after logging back in after an extended period of time to find all of my photos were gone. Talk about memories that I wanted to tuck away for awhile… so obviously the phone offloads the app. Log back in several months later to look for something and its ALL GONE. I write support asking WTH happened? I’m paying for this access as part of my bill. They said since I hadnt logged in within however many months, they get deleted and that I was emailed several times. Way to go with formatting emails that look and feel like SPAM and phishing attempts… as well as naming them under Asurion, which didnt click as MyPhotoVault. Grossly misleading and very disappointed.

Thedrummer105

3 months ago

Response from developer

We are glad to confirm that both your accounts have been located and all your photos are safe. Please reach out to us on email if you face any issues in the future. Thank you for being a valued customer. Photos Support We are sorry to hear about your experience. We never delete any photos if you are an active Cricket customer eligible for higher storage limits. If you are not enrolled in an eligible program, we provide multiple reminders to re-activate your account with a simple sign-in. Please reach out to us again on the photos-support@asurion.com and we will try our best to get your photos back. Thank you, Photos Support.

Ayuda

Entro a la aplicación y me saca
😣

ONU On

3 months ago

Buenísima App

Super buena la App para almacenar tus recuerdos

Aargon39

3 months ago

Used to be great

Been using app for years with no issues but this latest update has caused the app to constantly crash 5 seconds after opening it despite deleting and redownloading countless times. Can’t backup anything as of lately because of this issue. Please fix it

arh2026

3 months ago

I love it

Because I don’t have any problems with it and it’s a good app.

kidloose98

3 months ago

Crashes

I’ve used this app for about a year now to back up old photos and then got a new phone, the newer iPhone constantly has the app crash. Multiple times it will show there are no photos, and any action then crashes the app and black screens before going back to home.

Transfering photos worked just fine that’s why 2 stars. But other than that the app is unusable currently.

Nostorage

4 months ago

Response from developer

We are sorry to hear that. Kindly reinstall the app and sign back in to resolve this issue. Please reach out to us at photos-support@asurion.com for any concerns. Thank you Photos Support

Doesn’t open

I just did the update and the app won’t open. Opens and crashes. Please fix.

davinadevi

4 months ago

App malfunction

App started great but can’t access my photos anymore and app won’t stay open long enough to chat or contact customer support

Uninstalling 3

4 months ago

All gone

Every photo all 500+ and video’s gone after the latest update. Have tried several times to reset app and they will not appear. Can’t believe I trusted this as my only backup option.

Plumberman322

4 months ago

Trash

I upload my photos but they never finish downloading. Trash app!!

Buttons564

4 months ago

Deleted everything

I had 90 GB of data backed up. After most recent update everything is gone. Shows blank thumbnails where pics and vids once were. When I open the app it closes automatically in about 10 seconds. Uninstalled, restarted phone and reinstalled app, no difference.
Uploading data now takes even longer. Less than 10 pics took 32 hours to upload while on a stable, high speed wifi connection.

WRX-STI

4 months ago

Response from developer

We are sorry to hear that. Please reach out to us at photos-support@asurion.com, so that we can look up your account and resolve this concern. Also, please visit our website at https://myphotovault.asurion.com/ to confirm all your data is safe. We should be able to resolve this, so please do reach out. Thank you Photos Support