Not a Good Survey Platform
The surveys do not payout. There is always conveniently a glitch at the end of surveys when the finish button doesn’t work. I only recommend this platform for the coupons/ rebates. It can be very slow to reach the payout threshold.
Awful Customer Service regarding my Points that just disappeared
I had about 1800 points on my account when they suddenly disappeared and showed 0 for my balance. Customer service responded and they said the points didnt expire and they told me to log out and log back in.
I did so but nothing changed so I contacted support again and the message told me they would get back to me WITHIN 30 days.
Every other attempt to contact them to recover my missing points has been wasted for nothing.
Do not waste your time or your resources using this lackluster app as if something goes wrong, support will not help you.
I did so but nothing changed so I contacted support again and the message told me they would get back to me WITHIN 30 days.
Every other attempt to contact them to recover my missing points has been wasted for nothing.
Do not waste your time or your resources using this lackluster app as if something goes wrong, support will not help you.
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Scam
Tried to claim over $20 worth of points and they deactivated my account. What an absolute joke.
Doesn’t Work Anymore
This app used to work great, until I changed my password. I filed a support request and after several emails it still does not work. I have given up and will delete it for the fourth time.
Fix the issue
What is going on. How many tickets have to be submitted to get something fixed. TrueX videos had not worked for a month. It directs you back to the discover page. You took away our ability to see our open tickets, you’ve made it impossible to contact you. You have no online presence AT ALL. Have you seen the complaints on your social media! Fix the surveys how many bit labs & poll fish surveys am I going to be scammed out of. I’m due the points for completed surveys that don’t credit. Don’t tell me to put a ticket in. You insult us by not giving us credit. I’m a long time mypoints member 18yrs to be exact! Please fix this!
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