No way to get any form of real help
I’ve been trying to get help for weeks. I go to the activity, spend the time typing everything out, finding my receipt all over again, taking a photo, selecting the date, etc. to request help with an issue. I hit submit and it says it goes through, but literally every single time I receive no email and a ticket has never actually been made. This has occurred every single time (over 20 attempts) for three weeks.
So the only thing I could do was find an old email where I got help, reply to that and literally beg and beg for help. All they have is AI now.. literally they just send the same exact 7 pre typed messages over and over and tell me to submit a ticket through the activity……. Well I do… it doesn’t work and does nothing. And just like the few replies here, all robot replies saying to reach out with those same instructions that literally don’t work. So there is literally NO way to get help. Can I please just get help with a receipt ? I don’t understand .
So the only thing I could do was find an old email where I got help, reply to that and literally beg and beg for help. All they have is AI now.. literally they just send the same exact 7 pre typed messages over and over and tell me to submit a ticket through the activity……. Well I do… it doesn’t work and does nothing. And just like the few replies here, all robot replies saying to reach out with those same instructions that literally don’t work. So there is literally NO way to get help. Can I please just get help with a receipt ? I don’t understand .
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Doesn’t connect
I can’t sign into my mypoints account on the app, despite my using the same exact info I used in the web browser.
Does not respond anymore
This used to be a great app as you can see from all the recent reviews. I don’t know what happened but points are not being credited and contacting customer service is useless. My Points should at least let us know they are no longer in business or whatever the reason is so that we aren’t wasting our time with them
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Not a Good Survey Platform
The surveys do not payout. There is always conveniently a glitch at the end of surveys when the finish button doesn’t work. I only recommend this platform for the coupons/ rebates. It can be very slow to reach the payout threshold.
Awful Customer Service regarding my Points that just disappeared
I had about 1800 points on my account when they suddenly disappeared and showed 0 for my balance. Customer service responded and they said the points didnt expire and they told me to log out and log back in.
I did so but nothing changed so I contacted support again and the message told me they would get back to me WITHIN 30 days.
Every other attempt to contact them to recover my missing points has been wasted for nothing.
Do not waste your time or your resources using this lackluster app as if something goes wrong, support will not help you.
I did so but nothing changed so I contacted support again and the message told me they would get back to me WITHIN 30 days.
Every other attempt to contact them to recover my missing points has been wasted for nothing.
Do not waste your time or your resources using this lackluster app as if something goes wrong, support will not help you.
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