Difficult to use
Why is this difficult to use? I have a receipt. I tried scanning the codes at top and bottom and the app wouldn’t accept either of them. And Walmart is a covered store! Not enthused about an app that won’t accept receipts it SAYS it accepts. That’s almost $250 I’m not getting credit for.
App
Hello, I can not open app
App
Hello,
I can not open app
I can not open app
No way to get any form of real help
I’ve been trying to get help for weeks. I go to the activity, spend the time typing everything out, finding my receipt all over again, taking a photo, selecting the date, etc. to request help with an issue. I hit submit and it says it goes through, but literally every single time I receive no email and a ticket has never actually been made. This has occurred every single time (over 20 attempts) for three weeks.
So the only thing I could do was find an old email where I got help, reply to that and literally beg and beg for help. All they have is AI now.. literally they just send the same exact 7 pre typed messages over and over and tell me to submit a ticket through the activity……. Well I do… it doesn’t work and does nothing. And just like the few replies here, all robot replies saying to reach out with those same instructions that literally don’t work. So there is literally NO way to get help. Can I please just get help with a receipt ? I don’t understand .
So the only thing I could do was find an old email where I got help, reply to that and literally beg and beg for help. All they have is AI now.. literally they just send the same exact 7 pre typed messages over and over and tell me to submit a ticket through the activity……. Well I do… it doesn’t work and does nothing. And just like the few replies here, all robot replies saying to reach out with those same instructions that literally don’t work. So there is literally NO way to get help. Can I please just get help with a receipt ? I don’t understand .
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Doesn’t connect
I can’t sign into my mypoints account on the app, despite my using the same exact info I used in the web browser.
