Messages!
I travel a lot and that Mpesa application has allowed me to fulfill all of my financial responsibilities in Kenya !
All is excellent except that I don’t get confirmation messages!
I sent someone in Kenya to ask about it and I still don’t receive any confirmation for buying credit, sending money to family and etc!!
Please unlock messages that way I can be able to see my balance and can be able to do proper accountings!!
Thank you
Sincerely, aHussein Ahmed
All is excellent except that I don’t get confirmation messages!
I sent someone in Kenya to ask about it and I still don’t receive any confirmation for buying credit, sending money to family and etc!!
Please unlock messages that way I can be able to see my balance and can be able to do proper accountings!!
Thank you
Sincerely, aHussein Ahmed
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Dr
Great and easy to use App. Long live Safcom.
On and off service
In the USA my MPesa service is sporadic. Sometimes on and at other times off.
!!
You called me broke!
Loss of Coverage on eSIM
It is very frustrating to be using MPESA and be in a position where that because I am not using my communication line then someone decides it needs to disappear from my end! Can’t anyone see that I am actively using other components on my SIM! I hate to be outside the country and not have access to using my Safaricom line to receive texts from Kenya!!!!
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Madam
Horrible
Impossible to get support
You can talk to a robot that doesn’t understand you, but you can’t connect to a human.
Spam Texts
Is there a way to stop the promo texts and requests to register SIM card even after it is done. This is very annoying and unprofessional. Please stop.
Need explanation
The airtime depletes without me using it. Surely this is unfair!!!!
Difficult to login
Cannot see how much data has been used. Messages from safaricom contrast to that on my phone.
Mr
Great
Re:Service
Faster and efficient service
Internet
Very easy to pay
Bring back MPESA!!!
This new mySafaricom app sucks bring back mpesa what is this like genuinely it’s pathetic it must be cause it’s in the early stages but I can’t with this can’t use the app without buying data can’t access my global pay card details what’s going on🤦🏾♂️
Painful
Too slow. especially when not in Kenya! You should have 25Hrs support not everyone is on Kenyan time zone.
ESIM Hassle
They require customers to visit a corporate office just to get an eSIM, while many other networks let you convert a physical SIM to an eSIM yourself in minutes. Very inconvenient and outdated process.
MMSC failure & Spam Text
MMSC wasn’t set up properly or may be blocked. Customer care gave no clear answers. I’ve heard Airtel offers better data and smoother MMSC settings. I’m seriously considering switching.
Too many spammy text that keeps coming back. Text 333 to report these spam has no effect
Too many spammy text that keeps coming back. Text 333 to report these spam has no effect
Appears to have taken my money
I bought 3k of airtime and then tried to buy a 3k 5g package. It seemed to work but I got no data from it and when I tried to use my data safaricom said I had no active bundle. Now I deposited another 3k and tried to buy again, and this time it says insufficient balance! And there is no way to contact support on the app
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Pretty Useless
This app directs me to turn off wifi and go to settings every single time I run the app. Then I can’t get into my account. Typical Kenyan ingenuity.
…..
Screw you
