Impossible to get support
You can talk to a robot that doesn’t understand you, but you can’t connect to a human.
Spam Texts
Is there a way to stop the promo texts and requests to register SIM card even after it is done. This is very annoying and unprofessional. Please stop.
Need explanation
The airtime depletes without me using it. Surely this is unfair!!!!
Difficult to login
Cannot see how much data has been used. Messages from safaricom contrast to that on my phone.
Mr
Great
Re:Service
Faster and efficient service
Internet
Very easy to pay
Bring back MPESA!!!
This new mySafaricom app sucks bring back mpesa what is this like genuinely it’s pathetic it must be cause it’s in the early stages but I can’t with this can’t use the app without buying data can’t access my global pay card details what’s going on🤦🏾♂️
Painful
Too slow. especially when not in Kenya! You should have 25Hrs support not everyone is on Kenyan time zone.
ESIM Hassle
They require customers to visit a corporate office just to get an eSIM, while many other networks let you convert a physical SIM to an eSIM yourself in minutes. Very inconvenient and outdated process.
MMSC failure & Spam Text
MMSC wasn’t set up properly or may be blocked. Customer care gave no clear answers. I’ve heard Airtel offers better data and smoother MMSC settings. I’m seriously considering switching.
Too many spammy text that keeps coming back. Text 333 to report these spam has no effect
Too many spammy text that keeps coming back. Text 333 to report these spam has no effect
Appears to have taken my money
I bought 3k of airtime and then tried to buy a 3k 5g package. It seemed to work but I got no data from it and when I tried to use my data safaricom said I had no active bundle. Now I deposited another 3k and tried to buy again, and this time it says insufficient balance! And there is no way to contact support on the app
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Pretty Useless
This app directs me to turn off wifi and go to settings every single time I run the app. Then I can’t get into my account. Typical Kenyan ingenuity.
…..
Screw you
Doesn’t work
This app has caused me uncountable headaches just trying to use it. I preferred the MPESA only app. I have also encountered several fraud attempts on my line with this new app. Security and ease of use need to be improved. Very disappointing.
Access is very difficult
Why must I continuously enter my PIN to see my usage and top up? Why is it that the PIN doesn’t work for me and I constantly have to visit your office e to fix the problem? Very very bad user experience
Terrible update
This recent update, has rendered this app the worst app on here. they messed up a perfectly working app. The developers should be fired for this new app.TRASH.
Face ID
I need to use Face ID here.
mpesa
the older mpesa app was the best
OneApp
This is very inconvenient app especially in diaspora where you don’t have the safaricom line active all the time
