DubaiNow vs MySafaricom App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
DubaiNow
This app is the official government platform for managing over 320 essential services from more than 50 entities in Dubai. It allows users to conveniently handle bills, driving, housing, health, education, and more, simplifying daily life with secure access to government and private sector services.
- Bill payments and top-ups
- Vehicle registration and fines
- Housing and DEWA management
- Visa sponsorship and renewal
- Health appointment management
- Education directory access
- Police clearance certificates
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The Unified Platform For All Individual Services In the City DubaiNow is the only official Dubai government app connecting you to over 320 essential services from 50+ entities. Seamlessly manage everything from bills and driving to housing, health, education, and more – all at your fingertips. Simplify your life in Dubai with convenient and secure access to government and private sector services. New features are constantly being added to make your daily tasks easier. Do it all with DubaiNow: · Effortless Payments: Settle DEWA, Etisalat, Du, FEWA, Empower, Dubai Municipality bills, and top up Salik, NOL, and Dubai Customs. · Smart Driving: Pay fines, renew your vehicle registration and driving license, manage your plates and Salik account, pay for parking and fuel, handle parking permits, and view accident locations. · Seamless Housing: Pay your DEWA bills, view invoices and consumption details, activate your account, access RERA rent calculator, verify title deeds, and explore property listings, Dubai citizens can also apply for land grants. · Simplified Residency: Sponsor/renew/cancel visas, view dependent permits, · Comprehensive Health: Manage appointments, view results & prescriptions, track vaccinations, find doctors, clinics, and hospitals (DHA), · Empowered Education: Explore KHDA school & Dubai university directories, sign parent-school contracts, get academic history, and find training institutes. · Secure Police & Legal: Easily apply for Police Clearance Certificates, find the nearest police station, inquire about court case status, connect with a lawyer, and quickly access emergency contacts. · Easy Travel: Track Dubai Airport flights and report lost items. · Islamic Services: View prayer times, find mosques, manage Zakat/Iftar during Ramadan, and pay different types of expiations, · Meaningful Donations: Support numerous local charities. · And More: Explore Dubai landmarks, stay updated on city events, access digital business cards, view Dubai Sports and Calendar updates, locate nearby ATMs, and use Madinati to report infrastructure concerns.
MySafaricom App
Manage all your Safaricom services in one place. Send money, pay bills, top up airtime, buy data bundles, and access home fibre services. You can also view account balances and read the daily e-paper.
- Send money via M-PESA
- Pay bills and shop with Lipa Na M-PESA
- Top up airtime by manual entry or scratch card
- Purchase data bundles
- View account balances
- Manage Home Fibre plans
- Access digital newspaper
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MySafaricom App provides an easy and efficient way for customers to access Safaricom products and services under one roof. With the MySafaricom App you can: M-PESA SEND MONEY- Select your contacts directly from your phone book, Hakikisha the name of the person you are transferring money to & check the transaction charges before hitting the send button. You can also share M-PESA transactions once completed. LIPA NA M-PESA – Shop and pay your bills with ease at your favourite stores TOP-UP - Recharge your number and your loved ones by selecting their number directly from your phone book. SCAN Scratch card to Top up easily DATA PLANS – Easily buy Data bundles without expiry or Data bundles with expiry including All One Data bundes VIEW BALANCES - View your account balances for Data, Bonga, Airtime or Credit limit HOME FIBRE - Safaricom Home Fibre customers will be able to pay or change their Home Fibre plans E-Paper - Access your daily digital newspaper with superior customer experience
Screenshots
Verdict
The clearest difference is update cadence: DubaiNow at every 9 days against MySafaricom App's every 2 months. DubaiNow also leads on review sentiment (63% vs 37%) and monetization model (free vs free with in-app purchases). MySafaricom App's advantage is ratings volume (14K vs 1.5K) and iOS requirement (13.0 vs 15.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for DubaiNow against 4.8 for MySafaricom App. That said, the two scores are not equally well evidenced: MySafaricom App has 14K ratings behind it against 1.5K, so its average is the more settled of the two. Written reviews are what separate them: 63% of DubaiNow's written reviews are positive against 37% of MySafaricom App's.
DubaiNow ships an update every 9 days, MySafaricom App every 2 months. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.
| Parameter | DubaiNow | MySafaricom App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.5K ratings) | 4.8 (14K ratings) — better |
| Positive reviews | 62.7% of reviews — better | 37.4% of reviews |
| Number of ratings | 1.5K | 14K — better |
| Update frequency | Every 9 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 190 MB | 155 MB |
| Age rating | 4+ | 4+ |
| Developer | Dubai eGovernment Department | Safaricom Limited |
Customer experience
DubaiNow
MySafaricom App
User reviews
DubaiNow
From 1.5K App Store ratingsWhat we love
- 💻 Comprehensive app for Dubai services
- ⚡ Efficient bill payment
- 🗓 Convenient access to government services
Room to improve
- 🐛 Frequent crashes and bugs
- 🔒 Login and authentication issues
- 💳 Payment processing problems
- 🔄 Unreliable service and app functionality
MySafaricom App
From 14K App Store ratingsWhat we love
- 🚀 Convenient and easy to use
- 🔒 Secure money transfer via M-PESA
- 👍 User-friendly interface
- 🚀 Efficient app performance
- 👍 Great for international users
Room to improve
- 🐛 Frequent app crashes and freezes
- 🔍 Difficult to find account information
- 🔍 Lack of transparency on charges and fees
- 🔍 Poor customer service and support
- 🔍 Unreliable network connectivity
Bugs and requests
DubaiNow
Reported bugs
4 issues- Inability to log in or access accounts
- Frequent app crashes and freezes
- Incorrect or outdated information displayed
- Payment failures and processing errors
Requested features
4 requests- Improved app stability and reliability
- Seamless integration with other apps and services
- Enhanced user interface and experience
- Expanded payment options and support
MySafaricom App
Reported bugs
5 issues- App not compatible with dual SIM phones
- Unable to verify phone number while abroad
- Favorites/frequently used paybill not showing up
- Issues with purchasing data bundles and airtime
- Inability to access account information
Requested features
5 requests- Add ability to check data/airtime balance
- Improve app stability and reduce crashes
- Provide better customer support channels
- Enhance payment and transaction features
- Introduce recurring payment options
In-app purchases
DubaiNow
No in-app purchases
MySafaricom App
No in-app purchases
