MySafaricom App

MySafaricom App

by Safaricom Limited

13K ratings
288 reviews
Free

Details

  • Released
  • Updated
  • February 3, 2020
  • September 10, 2026

Features

MySafaricom App screenshot #1 for iPhone
MySafaricom App screenshot #2 for iPhone
MySafaricom App screenshot #3 for iPhone
MySafaricom App screenshot #4 for iPhone
MySafaricom App screenshot #5 for iPhone
MySafaricom App screenshot #6 for iPhone
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About

Manage all your Safaricom services in one place. Send money, pay bills, top up airtime, buy data bundles, and access home fibre services. You can also view account balances and read the daily e-paper.

✓Send money via M-PESA
✓Pay bills and shop with Lipa Na M-PESA
✓Top up airtime by manual entry or scratch card
✓Purchase data bundles
✓View account balances
✓Manage Home Fibre plans
✓Access digital newspaper
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What users say

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What's New in MySafaricom App

1.28.1

September 10, 2026

Bug Fixes and Enhancements

User reviews

Dr

Great and easy to use App. Long live Safcom.

On and off service

In the USA my MPesa service is sporadic. Sometimes on and at other times off.

!!

You called me broke!

Loss of Coverage on eSIM

It is very frustrating to be using MPESA and be in a position where that because I am not using my communication line then someone decides it needs to disappear from my end! Can’t anyone see that I am actively using other components on my SIM! I hate to be outside the country and not have access to using my Safaricom line to receive texts from Kenya!!!!
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Madam

Horrible

Developer apps

User experience

🐞

Reported Bugs

5 issues

App not compatible with dual SIM phones

Bug

Unable to verify phone number while abroad

Bug

Favorites/frequently used paybill not showing up

Bug

Issues with purchasing data bundles and airtime

Bug

Inability to access account information

Bug
✨

Requested Features

5 requests

Add ability to check data/airtime balance

Feature

Improve app stability and reduce crashes

Feature

Provide better customer support channels

Feature

Enhance payment and transaction features

Feature

Introduce recurring payment options

Feature

FAQ

What can I do with the MySafaricom App?

The MySafaricom App allows you to manage all your Safaricom services. You can send money using M-PESA, pay bills, top up airtime, purchase data bundles, view your account balances, manage your Home Fibre plan, and access the daily e-paper.

Is the MySafaricom App free to use?

Yes, the MySafaricom App is free to download and use. While the app itself is free, standard transaction charges for services like M-PESA may apply, as they would when using these services through other channels.

How do I top up my airtime using the app?

You can easily top up your airtime by manually entering the number you wish to recharge or by scanning a scratch card directly through the app. You can also select numbers from your phone book to recharge your own number or those of loved ones.

Can I buy data bundles with the app?

Yes, the app allows you to easily purchase various data bundles. You have the option to buy data bundles that do not expire or those that come with an expiry period, including the 'All One' data bundles.

What are the benefits of using the MySafaricom App for M-PESA transactions?

When sending money via M-PESA through the app, you can select recipients directly from your phone book, confirm the recipient's name before sending, and view transaction charges beforehand. You can also share M-PESA transaction details once they are completed.