Manage all your Safaricom services in one place. Send money, pay bills, top up airtime, buy data bundles, and access home fibre services. You can also view account balances and read the daily e-paper.
Summarized from real user reviews of MySafaricom App. Based on 12K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.
1.27.1
November 28, 2025
1. Shangwe @ 25 Promotion 2. B-Live Bundles 3. Data Balances Enhancement
More5 issues
App not compatible with dual SIM phones
Unable to verify phone number while abroad
5 requests
Add ability to check data/airtime balance
Improve app stability and reduce crashes
The MySafaricom App allows you to manage all your Safaricom services. You can send money using M-PESA, pay bills, top up airtime, purchase data bundles, view your account balances, manage your Home Fibre plan, and access the daily e-paper.
Yes, the MySafaricom App is free to download and use. While the app itself is free, standard transaction charges for services like M-PESA may apply, as they would when using these services through other channels.
You can easily top up your airtime by manually entering the number you wish to recharge or by scanning a scratch card directly through the app. You can also select numbers from your phone book to recharge your own number or those of loved ones.
Yes, the app allows you to easily purchase various data bundles. You have the option to buy data bundles that do not expire or those that come with an expiry period, including the 'All One' data bundles.
When sending money via M-PESA through the app, you can select recipients directly from your phone book, confirm the recipient's name before sending, and view transaction charges beforehand. You can also share M-PESA transaction details once they are completed.
