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mySafeTouch

mySafeTouch

by Safetouch Inc.

163 ratings
51 reviews
🌟 Lifestyle
Free

Details

  • Released
  • Updated

Features

Developer

Safetouch Inc.
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About

Control your home security and automation system remotely. Arm/disarm your system, view cameras, manage locks and lights, and adjust thermostats. Receive personalized alerts for various events, ensuring peace of mind and convenience.

✓Remote arm/disarm security system
✓View live/stored camera footage
✓Lock/unlock doors remotely
✓Control lights remotely
✓Set smart thermostat schedules
✓View system history and events
✓Personalized event notifications
Show original description

What users say

Summarized from real user reviews of mySafeTouch. Based on 163 reviews and a 3.8/5 average, it highlights the 11 positives and 34 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Easy to use system
  • 🔒Secure system
  • 👍Great customer support (sometimes)
  • 👍Handy for arming/disarming remotely
  • 👍Good for checking cameras
  • 👍App is great for iPhone
  • 👍Excellent service provided
  • 👍App is fantastic addition
  • 👍Impressed with upgraded system
  • 👍Great app for home security
  • 👍Awesome system, simple and easy

Negative things

  • 🐛App is incredibly slow
  • 🐛App never wants to open
  • 🐛Too difficult to navigate
  • 🐛Flooded with errors
  • 🐛Mediocre security products fail
  • 🐛Customer service is a joke
  • 🐛Keeps changing login/logging out
  • 🐛App is miserable to use
  • 🐛Under developed app
  • 🐛Rearranged everything, hard to find
  • 🐛Two-factor auth issues
  • 🐛Cameras sometimes don't work
  • 🐛Spins and buffers when viewing
  • 🐛Alarm doesn't work half the time
  • 🐛Camera constantly offline
  • 🐛Terrible customer service
  • 🐛Disrespect for the customer
  • 🐛Lack of user manual
  • 🐛Can't get app to work
  • 🐛Stuck in contract, cameras don't work
  • 🐛Weather section inaccurate
  • 🐛Hit and miss functionality
  • 🐛Unreliable device connection
  • 🐛Unable to change device settings
  • 🐛Long waits for tech service
  • 🐛Not user-friendly for multiple properties
  • 🐛Doorbell video doesn't work
  • 🐛Clips missing, doesn't save triggers
  • 🐛Needs WiFi password update option
  • 🐛Live video needs refreshing
  • 🐛App functions slowly sometimes
  • 🐛Elusive toolbar
  • 🐛No option to sign up
  • 🐛Rarely works correctly
See all reviews

What's New in mySafeTouch

5.13.3

April 16, 2026

•Behind the scenes improvements to power future features

User reviews

Most RecentHighest RatedLowest Rated

Terrible customer service experience

On app and in real life, customer support is practically nonexistent.
Rlroberts628Rlroberts628

Slower. Every. Day.

I remember when this app worked like other apps. I used to be able to push the “Arm” or “Disarm” button and I could expect something to happen within a few seconds. As of January 2026, without regard to the internet connection being used, this garbage takes no less than 30 seconds to 2 minutes to actually complete one of its very few functions. It would be great if the software developer could take a few days/weeks to look at the code and find out why this app has become so incredibly slow.
Show more
CJFluCJFlu

Secuity

Sucks
slivonikslivonik

Slow Response

This app never wants to open or takes forever to show camera activity.
MmarchetMmarchet

Too difficult to navigate

Too difficult to navigate
RottwnApple666RottwnApple666
See 46 more reviews

User experience

🐞

Reported Bugs

26 issues

App is incredibly slow

Bug

App takes 30 seconds to 2 minutes to complete functions

Bug

App never wants to open or takes forever to show camera activity

Bug

App is flooded with errors

Bug

App keeps logging you out

Bug

App is becoming miserable to use

Bug

Two-factor authentication issues with facial recognition/passcode

Bug

Cameras sometimes work and sometimes don't

Bug

Camera spins and buffers

Bug

Alarm doesn't work half the time

Bug

Camera constantly doesn't work, goes offline

Bug

Unable to set up for the first time, password reset loop

Bug

Camera issues, not able to view 24/7 footage

Bug

Weather section shows incorrect area

Bug

App sometimes does not arm

Bug

Apple Watch app stops working/shuts down

Bug

Regular device connection problems

Bug

Unable to successfully change device settings

Bug

Doorbell video won't come up

Bug

Clips missing, doesn't save all triggers

Bug

No option to update WiFi password

Bug

Live video requires constant refreshing

Bug

App can sometimes function at a slow pace

Bug

Cannot find the toolbar

Bug

App doesn't give option to sign up

Bug

Rarely works correctly

Bug
✨

Requested Features

12 requests

Improve app speed

Feature

Add scheduling features for arming/disarming

Feature

Geo-arming capability

Feature

Panic button in the app

Feature

Snooze function for camera notifications

Feature

Apple Watch app functionality

Feature

Improve user interface for multiple properties

Feature

Add a user manual

Feature

Allow downloading printed bills

Feature

Constant live video feed without refreshing

Feature

Improve setup function for doorbell

Feature

Option to update WiFi password easily

Feature

FAQ

What does the mySafeTouch app do?

The mySafeTouch app allows you to remotely access and control your security system and home automation devices. You can arm and disarm your system, view security cameras, lock or unlock doors, control lights, and manage smart thermostats.

What are the key features of mySafeTouch?

Key features include remote arming/disarming, live and stored camera footage access, remote door locking/unlocking, lighting control, smart thermostat scheduling, and viewing system history. It also provides personalized notifications for various events.

Is mySafeTouch free to use?

Based on the provided information, the mySafeTouch app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

What devices is mySafeTouch compatible with?

The mySafeTouch app is available for Apple devices, specifically for iPhone and iPad. Compatibility with other operating systems or devices is not mentioned in the provided description.

How can I use mySafeTouch for home security?

You can use mySafeTouch to monitor your home by arming and disarming your security system remotely, viewing live camera feeds, and receiving alerts for any alarm events. You can also get notifications if doors or windows are left open, or if there are login attempts.