Getting there
Better than the original ones, we finally have grid down notifications. It could still be more intuitive (Time of use functions etc) and why do we still not have critical alerts? I assume quite a few people would like to know always if the grid is down - hard to hear just a vibration in the middle of the night.
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It’s better the PV Pro
It’s better the PV Pro but the damn thing logs you out constantly. Why?
Slow status Reporting
Frustratingly slow updates from the SolArc inverter to the app. Takes forever to update to get current status. This is especially true when a generator is part of the power system. No notifications when the generator disconnects either.
App Can’t Add
I used it gauge what my electric bill will be as to know how much I grid sold verses used. Sadly I find the month to date does not match adding the days individually. The last electric bill estimate was off by $25, I calculated using a spread sheet, and though well I don’t know exactly when the meter was read. That’s when I found out the days don’t add to the month, couldn’t figure where they got the difference either. Used their support in the past and its exasperating, plan on switch to SA or write my own.
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App
I keep having to re sign into app?
Non-functional app
At best you can occasionally view basic information. Setting changes do not take effect. You cannot view your gateway, inverter, or battery status. Be prepared to call sol-ark or your installer for anything and everything because you aren’t left with any convenient way to diy
Upgrade schmupgrade
Monthly and yearly historical data no longer available. What’s up with that? It’s available online via laptop ………….
Decepcionada con la app
Muy mala la aplicación no me deja ver lo qué uno consume en el mes y año. Deberían de arreglar eso ya qué sin eso uno no sabe si se excede o no en el consumo. Cuando uno intenta entrar a la aplicación se queda cargando y no hace nada.
Latest changes, non functional
The latest changes has made the app non-functional in several areas. The historical data (month, year) is no longer displaying and just hangs waiting for data. No ability to download actual daily, monthly, or yearly data. Color of bar graphs are very similar so it is difficult to see what is being reported. Clicking on a graph usually brings a pop up window that is outside the screen.
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App
I like the app…plant is showing off line.
This has happened a couple of times!
This has happened a couple of times!
Was working great for a while
Love the app and the concept. The data collection worked well, up until a couple months ago when all the longterm data would magically reset daily.
The. Just after the latest update (which I ran Sept 17th), the longterm data returned. But now (Sept 18, 2025) nothing is working and the app claims the system is offline (which is not the case).
I am really hoping the bugs can get resolved as it is a great tracking app otherwise.
The. Just after the latest update (which I ran Sept 17th), the longterm data returned. But now (Sept 18, 2025) nothing is working and the app claims the system is offline (which is not the case).
I am really hoping the bugs can get resolved as it is a great tracking app otherwise.
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MySolArk is not working!
What is going on with the mysolark app???
1. It never updates production without pulling down to refresh, a big downgrade from the old app.
2. When pulling down to refresh, it frequently just logs me out, so I have to log back in again in order to open the app.
3. On the login page, everything is grayed out, so I just have to guess where to enter information and check to enable login, another big downgrade from the old app, or even how mysolark used to work.
4. Even when I do get logged in, as often as not no production is shown, zero production, it’s like it’s an orphan app, not connected to anything, much less the system it says it is connected to.
5. It has consistently failed to show any battery bank information, even though the 15K shows it all.
PLEASE FIX THIS APP SO SOMETHING WORKS!!!
1. It never updates production without pulling down to refresh, a big downgrade from the old app.
2. When pulling down to refresh, it frequently just logs me out, so I have to log back in again in order to open the app.
3. On the login page, everything is grayed out, so I just have to guess where to enter information and check to enable login, another big downgrade from the old app, or even how mysolark used to work.
4. Even when I do get logged in, as often as not no production is shown, zero production, it’s like it’s an orphan app, not connected to anything, much less the system it says it is connected to.
5. It has consistently failed to show any battery bank information, even though the 15K shows it all.
PLEASE FIX THIS APP SO SOMETHING WORKS!!!
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Need work
It’s really sad to see such a great inverter tied to such an awful app. Incredibly dated looking and has a very awkward interface. If this company wants to be taken seriously, they really need to overhaul this app.
Please listen to your customers
I had high hopes when my new solar system was installed. The solar production is working just fine, however, the MySolArk app seems like it was an after-thought. It requires me to log in a number of times, even on the same day. How about a “keep me logged in on this device” option, or at least a FaceID option that happens automatically? Although I can see production and usage across days/weeks/months, some reporting feature that would allow me to select some parameters, and create a report would be very helpful. As I’m tweaking things with my solar company, I’m have to go day by day, sometimes hour-by-hour, writing each number down, then making calculations on paper. Seems like in this day and age, this should be easy to put into the app. Thanks in advance for listening.
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Login frustration
Like others I am frustrated that the app makes me log in repeatedly (sometimes multiple times in a single day). Other than that I find the reporting functionality reasonable. I do wish that on the default Day view you could see a daily sum of the key metrics (PV, Load, Grid) as well as those values for the currently selected 5 minute increment rather than having to switch to the Month view.
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constant logins
UI is good once you’re in the app but why do i need to login every time i open it? It’s an app on my phone, just keep it logged in indefinitely
App is terrible
App keeps logging me out every day or two. So frustrating. In this technological age that they should be able
to design a way better app to help users interface with their inverters.
to design a way better app to help users interface with their inverters.
Why Can't It Stay Logged In?
There are many issues that I would echo from other reviews, but why can't it just keep me logged in? Or at least have Face ID or another fast option to do so?
Bad software - logs you out every day.
Remarkable. You get logged out non-stop.
Endless sign in
Why oh why do I need to sign into this app so often. Surely we have the technology to keep me signed into the app once I’ve signed into my phone.
Tiresome to the extreme.
Tiresome to the extreme.
