Not Customer Centric/User Friendly
I never rate apps, but this one lacks the basic needs. A user is unable to type a message to the Tax preparer with commas. There is no autocorrect feature for spell check. To reset the password you need your Login credentials, but your aren’t able to select “forgot login”. Overall it is the worse app I’ve ever used and I’ll be recommending that my tax preparer return to their previous platform.
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Tax
What’s the phone number
Unable to Login
Just created the account went to upload my information and it timed me out. I screenshotted the info and password. When I went to log back in. It says the information is not in the system. Then when i go to change password and enter all of that info it says account already exists.. So which is it? It wont let me change the password. Suck a waste of time!
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Great App
They have done some great improvements to make this app user friendly. My only complaint is there is not an option for user to put in their kids.
Hard to get back into your account
So I digit my account name and now I cannot get into the account. They have no way for you to get back into your account
