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MyTaxOffice

MyTaxOffice

by ON-LINE TAXES INC.

142 ratings
46 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 9, 2014
  • September 12, 2026

Developer

ON-LINE TAXES INC.
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MyTaxOffice screenshot #1 for iPhone
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About

This app facilitates seamless communication between tax preparers and clients. It enables users to upload documents, sign forms, and track their tax return status directly from their mobile device, eliminating the need for in-person visits.

✓Create taxpayer accounts
✓Upload documents (PNG, JPEG)
✓Photograph and upload documents
✓Track tax return status
✓Sign tax forms digitally
✓View prepared tax documents
✓Send/receive messages with preparer
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What users say about MyTaxOffice

Reviews of MyTaxOffice are mostly negative: the Business app is rated 2.9/5 from 142 App Store ratings. What users like most: convenient document uploading, easy navigation for some users. Top complaints: app constantly crashes, frequent login issues. Summarized from real user reviews.

Positive things

  • 👍Convenient document uploading
  • 👍Easy navigation for some users
  • 👍Secure messaging with tax preparer
  • 👍Ability to view and retrieve info
  • 👍Tracks return progress
  • 👍Consistent data handling for some
  • 👍Great for clients and employees (for some)
  • 👍Works well for tax preparers and clients

Negative things

  • 🐛App constantly crashes
  • 🐛Frequent login issues
  • 🐛App freezes often
  • 🐛Poor user-friendliness
  • 🐛Lacks basic features
  • 🐛Slow performance
  • 🐛Documents not saving
  • 🐛Error messages during signup/upload
  • 🐛Issues with password reset
  • 🐛No autocorrect or spell check
  • 🐛No computer app or online version
  • 🐛Cannot upload from phone files/screenshots
  • 🐛No notifications for messages
  • 🐛App needs reinstallation to work
  • 🐛Issues with signature requests
  • 🐛Dropdown selections are blank
  • 🐛Unable to upload documents
  • 🐛Force closes on signature pad
  • 🐛Error 122 when entering SSN
  • 🐛Cannot upload DL without conversion
  • 🐛Substandard technology
  • 🐛Password validity issues on iPhone
  • 🐛Blank dropdowns
  • 🐛Issues with Android devices
  • 🐛Cannot view forms
  • 🐛Save button not displayed
  • 🐛App doesn't load
  • 🐛Timed out during account creation
  • 🐛Account status conflicts
  • 🐛No option to add children
See all reviews

What's New in MyTaxOffice

6.0

September 12, 2026

This Version Introduces: • Bug fixes and performance enhancements to improve overall stability and user experience.

User reviews

Most RecentHighest RatedLowest Rated

Not Customer Centric/User Friendly

I never rate apps, but this one lacks the basic needs. A user is unable to type a message to the Tax preparer with commas. There is no autocorrect feature for spell check. To reset the password you need your Login credentials, but your aren’t able to select “forgot login”. Overall it is the worse app I’ve ever used and I’ll be recommending that my tax preparer return to their previous platform.
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D Spade1928D Spade1928

Tax

What’s the phone number
Store007@Store007@

Unable to Login

Just created the account went to upload my information and it timed me out. I screenshotted the info and password. When I went to log back in. It says the information is not in the system. Then when i go to change password and enter all of that info it says account already exists.. So which is it? It wont let me change the password. Suck a waste of time!
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frustrateddd feliciaaafrustrateddd feliciaaa

Great App

They have done some great improvements to make this app user friendly. My only complaint is there is not an option for user to put in their kids.
nategarcia_2023nategarcia_2023

Hard to get back into your account

So I digit my account name and now I cannot get into the account. They have no way for you to get back into your account
Horrible dashHorrible dash
See 41 more reviews

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User experience

🐞

Reported Bugs

17 issues

App crashes constantly

Bug

App freezes frequently

Bug

Login issues (unable to log in, timed out, account already exists)

Bug

Documents not saving or disappearing

Bug

App force closes during various actions (uploading, signing, viewing forms)

Bug

Error messages during signup and document upload

Bug

Signature requests not going through or app crashing

Bug

Error 122 when entering Social Security number

Bug

Cannot upload certain file types (e.g., DL) without conversion

Bug

Blank dropdown menus

Bug

App stays frozen on opening screen

Bug

Issues with password validity on iPhone

Bug

App needs to be deleted and reinstalled to work

Bug

Save button not displayed

Bug

App doesn't load or stays on loading screen

Bug

Account status conflicts (account exists vs. not in system)

Bug

No option to select 'forgot login'

Bug
✨

Requested Features

8 requests

Add option to input children's information

Feature

Provide a computer app or online version

Feature

Enable uploading documents from phone files/screenshots

Feature

Implement notifications for received messages

Feature

Fix issues on Android devices

Feature

Add autocorrect and spell check features

Feature

Improve password reset functionality

Feature

Allow selection of 'forgot login'

Feature

FAQ

What does the MyTaxOffice app do?

The MyTaxOffice app is designed to improve communication between tax preparers and their clients. It allows clients to interact with their tax office remotely by uploading documents, signing forms, checking their return status, and viewing prepared tax documents.

What are the key features of the MyTaxOffice app?

Key features include creating new taxpayer accounts, uploading documents in PNG and JPEG formats (including taking photos with the device camera), tracking the status of tax returns, digitally signing documents, viewing prepared tax forms, and sending/receiving messages with the tax preparer.

Is there a cost to use the MyTaxOffice app?

Based on the provided information, the MyTaxOffice app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the application.

What are the common use cases for the MyTaxOffice app?

Common use cases include securely uploading tax-related documents without visiting the office, signing tax forms electronically from anywhere, checking the progress of your tax return preparation, and maintaining direct communication with your tax preparer through the app.