Complicated
Took me 15 mins to transact
Response from developer
We truly appreciate your feedback and will continue striving to improve our services in the future.
Terminating due to service issue
Worst service ! We are paying for the service and this is how you treat your customers
Fail to login
Unable to login the app using the portal after the major update. Pointless update.
Worse app
Useless app in this world. The 2.0 version is worse from the previous version. Sign in unifi tv id using tv is really difficult and so troublesome. It cant sign in. Try to reported but Customer Service ask to check using EasyFix but still nothing can be done. Dont know why need so many thing to register. Unifi tv then additional Unifi Digital ID. Try login and successful then ask to close this window. Then, it bring me back to 1st step, need to Easyfix and asking to login again. Repeat the all the same thing, insert the email, phone number, verified email but nothing happen and the problem is unresolved. Useless and worse apps that not working. Unifi TV 2.0 should be more convenient but get really bad experience to watch TV.
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Your uNIfi app from 13 years ago when I was a BOD member is still embarrassingly poor
Your CRM system is slow , doesn’t immediately update balances after payment and reconnect service immediately after payment. Even U mobile is better and more efficient. Lucky govt support has kept TM UNIFI existing until now because management is still bureaucratic like a govt dept
Response from developer
Greetings, Seat Warmers. Thank you for taking the time to share your feedback. We truly appreciate it and will continue working to improve the app. Kindly clear the cache in the device's browser settings for a smooth experience. Force-closing the app before logging back in. Should you need further assistance, please contact our Care Crew (https://unifi.com.my/support/contact-us). -Zaliza
What’s going on?
The app logged me out. I can’t log in. When I put my account number in it says no account found. When I pay for someone else’s account and put in the exact same account number it pulls up my account and lets me pay. No customer service, when I call the customer service number they just disconnect me. Horrible service. I have no idea what has happened but this is ridiculous. Don’t use Unifi.
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Everytime you change system, my payment experience is terrible
I don’t have an account under my own name but i am paying for my family home under my father’s account. Everytime you change or upgrade system, i have trouble to reconnect / relink the account as the bills did not reach me monthly. Why?
Since my father is no longer capable to manage this account and changing the account name to me is such a mess, i have to go through your ever-changing system and find my way through inconveniently. I don’t have this issue with TNB apps even after they upgraded few times. Is it just me? Or everyone else is having this problem?
Since my father is no longer capable to manage this account and changing the account name to me is such a mess, i have to go through your ever-changing system and find my way through inconveniently. I don’t have this issue with TNB apps even after they upgraded few times. Is it just me? Or everyone else is having this problem?
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Apps update, log out account
Apps update, log out account
App is terrible
I cannot view my bills, already made payment still no any updates and can direct to pay the same payment, already refresh still same, so slow to update
The New Update Is Extremely A Disaster!
First, the update has made everything messier than before. I logged in using my email, and when it’s time to make payment, my record is not there. Nothing, it’s as if I never subscribed to unifi. The new update supposedly to make things easier and allow auto log-in without hassle, or at least ensure there are no missing subscriptions or records. However, the new interface is more complicated than ever! Now i don’t even know how to make payment.
Trying to call your team for help takes ages - along with habit of pass to one and another! And why would I talk to chatbot if it doesn’t resolve anything? I am totally dissapointed with the new update. Menyusahkan!
Trying to call your team for help takes ages - along with habit of pass to one and another! And why would I talk to chatbot if it doesn’t resolve anything? I am totally dissapointed with the new update. Menyusahkan!
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Stupid App
One of the stupidest app ever, never do UAT properly. Each time there is an updated and it will logged out and all my bills disappear. Call helpline also useless as they unable to help. WELCOME TO MALAYSIA. Brains on their knee.
Worst Update
Absolutely the worst update ever. It forces users to create a new account for no clear reason, completely disrupting access to existing information. Now I’m stuck trying to track down my account number and other details that should already be saved. The whole process is confusing, unnecessary, and incredibly frustrating. The new layout is poorly designed, features are harder to find, and nothing feels user-friendly anymore. Instead of improving the experience, this update has made everything slower and more complicated. It’s a complete waste of time and a huge step backward. Wake up UNIFI!
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App change and whole new log in
It’s all well and good to upgrade the app. But it’s not good enough to lose all my saved preferences and logins. What à pain it is to have to re-enter all my passwords and whatnot. Do better. You’re a telco!!
User unfriendly
What a stupid apps to kick user out when trying to pay the bill.
MyUnifi
Mana apps MyUnifi home?
Waste of my time
I hate apps that end up wasting my time - especially apps that have no thought process for consumers when being made. This new version logs you in but does not show/link your account details. When you try to connect, it says your account is unavailable. You can’t log a ticket in because you have no account. You try calling them but it’s a loop trying to just connect to them. It’s essentially a very long, stupid circle of wondering why nothing seems to work/connect the way it should.
One of the most frustrating services out there is TM/Unifi, hands down. Quick to bother you for their services and promotion, slow for everything else that matters.
One of the most frustrating services out there is TM/Unifi, hands down. Quick to bother you for their services and promotion, slow for everything else that matters.
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Account login
After update always log me out and today even need myself to link the account back
Always error when to login
This app always error when login why not just make all in 1 app don’t separate with my phone bill urghhhh
Response from developer
Hi, there. Please update to the latest version of the MyUnifi app, where you can view all your accounts, including your mobile service account. Don't forget to clear the cache in your device's browser settings before logging back in to the app. If you have any inquiries, don't hesitate to reach out to our Care Crew (https://unifi.com.my/support/contact-us). -Zaliza
MyUnify app functionality
I’ve been subscribing to unify since 2015. All the while OK until they introduced their incompetent chatbot Maya. It doesn’t have proper options on how to solve any issues. Only trying to promote sales. On top, I’ve been paying my monthly bills without fail for internet broadband connectivity but whenever there is problem and I try login this app using my officially registered email, I got notification to update my details, ie ID number using IC and phone number. The app states that my ID belongs to someone else and my registered mobile doesn’t exist in their database. Louse UX and not at all seamless functionality.
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Unifi ❤️❤️❤️❤️❤️
For home use, you absolutely must choose Unified; it's the most worthwhile wireless internet I've ever used.
