Terrible App
This app stops working and will not load.
Customer service helped
Used for a year now. Works consistently. The app is admittedly complex from a UX standpoint. The customer service folks helped.
Thermostat
If you have anything that uses this app you have been screwed... its junk.
Response from developer
Thanks for your feedback we’re sorry to hear that you feel this way about the app. To better understand your concerns and improve the experience, we’d appreciate it if you could share more details about what you don't like in the app. Please feel free to send us more information at help@myuplink.com, and we’ll be happy to look into it further.
Not as good as the old CTC app
Updated review April 2026. Still one star!!! This app got a bit better at one point and probably warranted a 3 star or even 4 star review (version 2.3.1 (2342) . You could put the hot water on for 1/2 hour etc and you could click the save button and you’d know you’d done it. It would also show on the app that you’d done this as the 0.5 would stay on the screen. This latest iteration is dreadful yet again. No idea if I’ve turned the hot water on for half hour as there’s a save button for changing from eco to comfort etc but not for adding a boost to the hot water. You do that, and the 0.5 disappears from the screen and it looks like you haven’t done it. The only way of telling that you’ve instructed it to do something is to go to “general” and see if the DHW is on or not. But you’ve no idea at that point if you’ve put it on correctly for 0.5 hour or made an error and it’s on for an hour!! Does nobody test these releases ?? Ref release 2.6.1 (2689)
This app was supposed to be an “upgrade” from the old CTC app that I had that was no longer going to be supported by CTC or Nibe or whoever it is who controls the app. This my uplink app is poor . You can’t scroll up and down like you could on the old CTC app, so you can’t seewhether the hot water is on and all the other screens, unless you actually come out of one screen and then go back into another screen ; it’s just so not user-friendly. It also falls over quite frequently. At the moment I’m struggling to get anything working at all on the myUplink. For days it kept telling me the temperature outside was 11° when it clearly wasn’t and now I can not control my hot water or my holiday mode from this quite useless app. I think there was an update last weekend that took it from being fairly useless to completely useless and it keeps telling me I’ve got no Internet connection. I have got Internet connection ; there’s nothing wrong with it. Please sort this app out. I’m quite lucky that because I have a CTC product I’m not paying for it but a lot of people are paying decent money for this app. It needs to be right and it’s most certainly not. Update July 24 this app just gets worse and worse. A month ago I could easily see on the dashboard if I’d put it into holiday mode or not but now I have to go into menu and check . Why has this gone from the dashboard? Do you care about this app or your customers? This is the 21st century and we should have much better functionality remotely operating our very expensive heat pumps . Not good enough
This app was supposed to be an “upgrade” from the old CTC app that I had that was no longer going to be supported by CTC or Nibe or whoever it is who controls the app. This my uplink app is poor . You can’t scroll up and down like you could on the old CTC app, so you can’t seewhether the hot water is on and all the other screens, unless you actually come out of one screen and then go back into another screen ; it’s just so not user-friendly. It also falls over quite frequently. At the moment I’m struggling to get anything working at all on the myUplink. For days it kept telling me the temperature outside was 11° when it clearly wasn’t and now I can not control my hot water or my holiday mode from this quite useless app. I think there was an update last weekend that took it from being fairly useless to completely useless and it keeps telling me I’ve got no Internet connection. I have got Internet connection ; there’s nothing wrong with it. Please sort this app out. I’m quite lucky that because I have a CTC product I’m not paying for it but a lot of people are paying decent money for this app. It needs to be right and it’s most certainly not. Update July 24 this app just gets worse and worse. A month ago I could easily see on the dashboard if I’d put it into holiday mode or not but now I have to go into menu and check . Why has this gone from the dashboard? Do you care about this app or your customers? This is the 21st century and we should have much better functionality remotely operating our very expensive heat pumps . Not good enough
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You’ve upgraded software again and made the app unusable
