Fix this
It’s absurd. Don’t have an app if it’s going to be this bad.
Does Not Work
Can’t login. 2FA does not work! Will be deleting the app
Doesn't work
Do not use until they have fixed it. Hasn't worked for 3 months.
Really not up to it.
Latest update leads to going round in circles of “Session has expired due to inactivity”.
Terrible
Seemed to work fine for a few months now constant login loops, error messages, blanks screens erroneous error messages. Not sure it even deserves 1 star
Completely Unacceptable and very concerning.
I’m now becoming really concerned about my hard earned money. Because if they haven’t got the money to repair this appalling App for months and months, complete with constant complaints.
Then they must be in trouble!!
Then they must be in trouble!!
1.2.1 2FA failure
The 2FA SMS does not work majority of attempts. Loss of synchronisation between send and confirm numbers
Not been able to login for days issue is not getting resolved
I have discovered by disabling WiFi to force a Mobile Network connection the App has more reliable 2FA, login will work
Not been able to login for days issue is not getting resolved
I have discovered by disabling WiFi to force a Mobile Network connection the App has more reliable 2FA, login will work
Blank screen
I go through repeated 2 factor checks and passwords and always end up with a black screen. Pathetic. (It worked before the most recent update - but that was a month ago without repair!)
Log in
Not for the first time, I have been unable to log in with the app for over a week. The MD hides behind his front line call centre so I can only assume he really doesn’t care about his customers. I still can’t get in. If a bank had the same problem there would be a riot. Please sort this once and for all.
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Very poor
Worked ok for a few weeks, but then authentication fails. Login help button doesn’t work. Error messages are unhelpful and misspelt.
I use two other pension apps and both are significantly better than this. A lot more work to do to make this app robust and fit for purpose.
I use two other pension apps and both are significantly better than this. A lot more work to do to make this app robust and fit for purpose.
Awful
Since opening I am unable to access my account
Extremely disappointing
Since downloading the app I have been unable to access my account. Just keeps crashing. Certainly doesn’t inspire me with confidence.
App not working for months now!
Your app hasn’t worked for months and your website doesn’t load either, what the heck are you people doing?
Log in
I have been unable to log in with the app for over a week. Now I can’t log into your website either. Doesn’t fill me with confidence? Does it you, or your CEO?
