Premium Feature
I subscribed to this and paid for a year subscription today and it’s not recording anything. That was the whole point as I’m watching my elderly father in his home. The free trial did well but once I paid, it isn’t recording anything for me to go ban and watch. I want a refund.
Has Ads in the app
App is decent but now they push ads through which is ridiculous.
It gets worse every time.
Submitted previous review that phone overheats when in use and about the cumbersome interface. Several updates have been released since then and it gets worse every time. The overheating is still an issue, and now we have an issue where the phone’s auto lock is not overridden by having the app open. Before, if you had the camera feed of all cameras open, it wouldn’t lock your phone, now it does so I constantly have to tap my phone to keep it awake if I’m trying to view both cameras. Or turn off the auto lock function which is annoying to have to keep turning on and off. Also the minimizing screen option no longer works, I tap on the icon and nothing happens. so if I have the camera feed on, I can’t use my phone. It is one thing after another with this app. So frustrating.
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Baby Royal💙🫅
Baby Royal 💙🫅
Was working
Was working, now the app won’t let me sign in or change my password, I just get “unknown error”
I would not trust this monitor with my child
I purchased this VTech baby monitor because I wanted peace of mind knowing I could safely monitor my child. Unfortunately, I ended up feeling the complete opposite.
The camera has moved on its own without anyone touching or adjusting it. This is extremely concerning when the entire purpose of a baby monitor is to safely and reliably keep an eye on your child. I previously reached out to VTech about the issue, but unfortunately, getting any actual help from customer service has been nearly impossible.
I have attempted to contact VTech through live chat and repeatedly tried to speak with an actual representative. I have been hung up on multiple times, sent multiple emails, and tried following up for assistance. On the occasions when I actually did get connected with someone through their “customer service” I would explain my issue, and then I was suddenly told they couldn’t hear me or that we were having connection issues. The call would then be dropped, and I would have to start the entire process over again.
I even purchased a monthly subscription for additional access and features through the app, hoping that would provide a better experience or more options for monitoring my child. Unfortunately, that did not help with the issues I was experiencing either.
What made the situation even more concerning was that I eventually received a call from a number I was given as a contact number. When I called the number back, a completely unrelated man in Arkansas answered. He told me that this company apparently gives his personal number out repeatedly and that people frequently call him because of it. He specifically warned me not to provide any personal information and told me that this has happened to him before.
Whether this was a mistake, a communication issue, or something else, it is completely unacceptable that a customer trying to resolve a child-safety-related product issue would be put in that position.
I am now shipping the monitor back and want absolutely nothing to do with this product in my home or anywhere near my child. A baby monitor should provide reassurance, not make a parent question whether the camera is functioning safely or whether they can even reach the company when something goes wrong.
The product itself has lost my trust, and the customer service experience has been one of the worst I have ever dealt with. Parents should never have to feel uneasy about a device such as a baby monitor to monitor their child, and they certainly shouldn’t have to fight this hard to get someone from the company to listen.
I would strongly encourage anyone considering this monitor to do their research and pay close attention to how the company handles safety concerns and customer support.
The camera has moved on its own without anyone touching or adjusting it. This is extremely concerning when the entire purpose of a baby monitor is to safely and reliably keep an eye on your child. I previously reached out to VTech about the issue, but unfortunately, getting any actual help from customer service has been nearly impossible.
I have attempted to contact VTech through live chat and repeatedly tried to speak with an actual representative. I have been hung up on multiple times, sent multiple emails, and tried following up for assistance. On the occasions when I actually did get connected with someone through their “customer service” I would explain my issue, and then I was suddenly told they couldn’t hear me or that we were having connection issues. The call would then be dropped, and I would have to start the entire process over again.
I even purchased a monthly subscription for additional access and features through the app, hoping that would provide a better experience or more options for monitoring my child. Unfortunately, that did not help with the issues I was experiencing either.
What made the situation even more concerning was that I eventually received a call from a number I was given as a contact number. When I called the number back, a completely unrelated man in Arkansas answered. He told me that this company apparently gives his personal number out repeatedly and that people frequently call him because of it. He specifically warned me not to provide any personal information and told me that this has happened to him before.
Whether this was a mistake, a communication issue, or something else, it is completely unacceptable that a customer trying to resolve a child-safety-related product issue would be put in that position.
I am now shipping the monitor back and want absolutely nothing to do with this product in my home or anywhere near my child. A baby monitor should provide reassurance, not make a parent question whether the camera is functioning safely or whether they can even reach the company when something goes wrong.
The product itself has lost my trust, and the customer service experience has been one of the worst I have ever dealt with. Parents should never have to feel uneasy about a device such as a baby monitor to monitor their child, and they certainly shouldn’t have to fight this hard to get someone from the company to listen.
I would strongly encourage anyone considering this monitor to do their research and pay close attention to how the company handles safety concerns and customer support.
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Not working
Won’t work with the new iOS 27
STOP SIGNING ME OUT
PLEASE STOP SIGNING ME OUT RANDOMLY. NOBODY WANTS TO DEAL WITH THIS UNEXPECTEDLY WHEN TRYING TO MONITOR THEIR CHILD AT 3AM THROUGH TIRED EYES. JFC. Update: you guys still suck for this.
Motion recording doesn’t work
The motion records does NOT work. It records but it’s stuck from days before and just won’t upload this is nonsense and even if you try to delete events to see if it will pop pup, nothing
Not that great
Generally works fine; but the video detections recordings sucks. You cannot access the detection recordings. I’ve had to delete and reinstall the app 3-4 times since getting the vtech monitor a
few months ago.
few months ago.
Garage
I was been locked out with correct password and email, even I clicked change new password and there’s no confirmation code sent out.
Brilliant
Amazing app if I could say anything it would be that when both parents have the app downloaded the preferences for notifications ect could be more individually tailored and not universal on both when done on one
The baby pro is better
Unhappy with this app. I bought a new camera and monitor so I had to download this app. I miss my old camera and baby pro app. This one I try so many times to refresh the motion detections and it doesn't. Like this morning I've tried to refresh the notifications to see when my kids woke up, and it wouldn't load from last night motion detections. The sound detections are also suuuuper sensitive, so it picks up on any sound like a car passing by. Also the night vision picture is not clear, though I think this is camera problem
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Best piece of mind
I love this baby monitor and specially that allows me to check on him during naps from my phone
Terrible - laggy and buggy
So laggy- takes ages to load. Have been unable to open the app for 2 days now
Love it!
Very reliable and useful !!!
STOP SIGNING ME OUT
PLEASE STOP SIGNING ME OUT RANDOMLY. NOBODY WANTS TO DEAL WITH THIS UNEXPECTEDLY WHEN TRYING TO MONITOR THEIR CHILD AT 3AM THROUGH TIRED EYES. JFC.
Too many ads
Every time I want to see the camera I am prompted to subscribe to their premium service and there’s no way to disable the popup.
Useless App
The app never works. The live feed takes forever to load so we’re never able to look at a “motion detected” notification as it’s happening. The app also never captures video recordings of movement. My son woke up, got out of his bed and walked around his room for a bit but the app didn’t record any of that motion. Additionally, the motion log is always 2-3 days behind. Right now the app is currently displaying motion from 7/30/26. It is 8/3/26. We unfortunately have to buy a new camera because it’s important for us to be able to see how often our son wakes up throughout the night and the lack of recordings doesn’t allow us to do that and there is no peace of mind right now.
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Terrible app
Camera with monitor works well, the app though is terrible. Takes multiple attempts of reloading it to actually connect to the camera. When it does eventually connect, the app functions like turning on the light doesn’t work, for which you have to swipe up and reload several times also. Very frustrating and genuinely awful user experience.
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